Deliver a better UX with 24/7 managed help desk services.

Increase help desk performance, boost user productivity, and gain business-wide support with Buchanan.

Industry leaders trust Buchanan for IT help desk services.

Your complete IT solution.

Lower your cost of support. Improve your customer experience. Meet your IT needs. No matter the industry, with Buchanan providing managed help desk services, your business is free to unlock new levels of growth.

Request a Quote for managed help desk services

Satisfying clients across all sectors.

See why more businesses rely on Buchanan Technologies for help desk services.

Working with Buchannan is a breath of fresh air. We came to the table with problems, and they solved them with solutions! Working with Buchannan's team of highly experienced subject matter experts is like having a Swiss army knife in our back pocket here at our org.
Manager of IT Help Desk / Desktop Services
Consumer Goods
Work with them annually for System Health Check. They have an industry leading expert who goes above and beyond each year to identify bottlenecks and code inefficiencies, as well as providing solutions to remedy. Ability to quickly and thoroughly diagnose issues has gained our customer loyalty.
Director of IT
Enterprise IT Services Cient
The Buchanan team is very important. I’m a one man team, so everything we do is running through them.
Director of IT
Small/Mid-Size Company
Migrating to a new outsourced service desk provider is difficult at best. Buchanan completely exceeded expectations in executing a seamless, smooth transition from our old provider to their services. We had minimal disruption and an immediate improvement in service.
Chief Information Officer
Energy and Utilities
Excellent organization to work with regarding Service Desk support. Very customer service oriented. Excellent leadership and support staff! Always striving and finding ways to improve and take on additional processes where possible. They operate with a partner mindset which is highly valued.
Director, Workforce Engineering & Support
Finance, Non-Banking
We have found Buchanan’s knowledge and customer service to be outstanding and appreciate that they are always there for us when the need arises. We highly recommend Buchanan Technologies for any IT service needs!
Kimberly A. Hobby
President, Lafe T. Williams & Associates, Inc.
We sincerely appreciate the trust and dedication that has come from the Buchanan team around our technical demands and do not hesitate in recommending them to anyone needing an IT service partner.
Business Relationship Manager
in the financial industry
We appreciate how Buchanan is focused on taking the burden off of my team for more mundane tasks.
Director of IT
Enterprise Organization
Buchanan's support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company.
Vice President
Service Delivery at real estate company
Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future.
Corporate Sales Operation Director
in the automotive industry

Find your fit: Get the best IT help desk service for your business


Resolve major IT issues with agents that are dedicated and on-site at your location.

Fully Dedicated

Ensure your business operates seamlessly with help desk agents who understand your infrastructure and are dedicated to your business.


Gain the IT support you need for less by utilizing a plan that shares service support agents with other clients organized in teams.


Receive dedicated full-time agents during business hours and leverage an after-hours team from our delivery service centers.

Case Study: How Digital Tickets Drove a 25% Savings in 30 Days

Get IT support on-site in 24 hours or less.

With our numerous North American IT help desk support centers operating around-the-clock, you can count on technical assistance 24/7/365, with weekends and after-hours IT support included.

  • We proudly offer on-site technical support to all zip codes/postal codes in the USA and Canada.
  • We offer local IT support in multiple languages, so communication is always easy.


3 Locations


3 Locations


1 Location


1 Location

Our Managed IT Helpdesk Services In A Glance

Reduce in-house stress, keep your end users happy, and troubleshoot IT issues faster with our managed IT help desk support services.

Device & Hardware Support

Our 24/7 IT help desk fully supports your laptops, workstations, and more so you can focus more on growing your business.

24/7/365 Remote Support

Regardless of the hour or issue at hand, our 24/7 IT help desk services are available to support your business, employees, and clients needs.

Software Support

Keep your software solutions and processes up-to-date and in peak condition with our 24/7 managed IT helpdesk support services.

Full-Scale Reporting

Remain up to speed on IT issues and measure your user experience through our in-depth reporting dashboard and 24/7 IT help desk service management.

Customizable Support

As a tool agnostic provider, our IT help desk services provide ticket management and ticket routing using your tools or ours and customizing the user experience to your evolving IT needs.

Microsoft 365 Support

Migrate, support, and maintain your Microsoft 365 apps and custom upgrades with a Microsoft Gold Partner and our 24/7 IT help desk services.

Infrastructure Alignment

Ensure ongoing alignment between your infrastructure, business needs, and goals with our managed IT help desk services.

Business Process Support

Ramp up your efficiency and productivity business-wide while increasing customer satisfaction with our 24/7 IT help desk support services.

Features of Our Managed IT Help Desk Services

Why Work with Buchanan’s Managed IT Help Desk Services?

managed help desk services work

Take control of your IT desk.

Maintaining your competitive edge is dependent on ensuring round-the-clock functionality for your business.

To eliminate inefficiencies from your infrastructure, our managed IT help desk support services work diligently to eliminate downtime across your various office locations.

With one IT service desk contract, you’ll benefit from 24/7/365 support that keeps your teams productive and clients happy.

IT Helpdesk Support Services by the Numbers


IT tickets resolved every month

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Delivery centers across North America

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CSAT score

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Support channels

The future is now.

For decades, aligning your business goals with your technology has been a constant challenge. Until now.

Introducing Buchanan XM and OLIVR, two unique breakthroughs that cut costs while improving user experience.

Buchanan XM takes automation to the next level, letting you choose your channels and customize your UX to perfectly fit your business.

OLIVR is the “Alexa for Business,” brilliantly harnessing the power of AI with Interactive Voice Response (IVR) technology to help your customers accomplish their goals with speed and precision.

A world-class help desk can finally be yours with minimal effort. Get the tools you need to make it happen!

help desk managed services

Case studies: See how we’re driving success

98% Customer Satisfaction: Buchanan’s IT Excellence for Transport Leader Get...
Buchanan’s Application Managed Services Eliminates Application Outages and Improves ETL...
IT Partnership Boosts 98% Satisfaction for Top Healthcare Firm Get...
Buchanan Drives Digital Transformation for Top Energy Supplier Get in...

Consider your IT needs covered.

The service desk solution your business needs.

Greater flexibility. Rapid response time. Reduced workload on your employees. If these goals are on your to-do list, we can help you achieve them.

Contact us today and let our expert team prep your business for lasting success.

Frequently Asked Questions

A managed IT help desk is a team of IT professionals who support your organization’s technology needs. Buchanan offers comprehensive IT help desk services with a bilingual service desk. That means we’re ready to assist you in multiple languages, helping your team resolve issues faster and get back to work quickly.

A managed IT help desk allows for greater flexibility, faster response times, better management and tracking, reduced workload on employees, and more. This mall adds up to reduced costs for your business. Plus, with Buchanan’s managed IT help desk services, you only pay for the services you need.

Yes, we do! Our “feet on the street” approach means we can offer on-site technical support anywhere in the USA and Canada. Whether you need assistance with network infrastructure or end-user support, our team is always ready to help.

A managed IT help desk can be a strategic asset for your business. At Buchanan, we ensure that our services align with your business goals by providing customizable support packages. That means you get the specific services you need when you need them, all aimed at supporting your business objectives.

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