Lower your cost of support. Improve your customer experience. Meet your IT needs. No matter the industry, with Buchanan providing managed help desk services, your business is free to unlock new levels of growth.
Resolve major IT issues with agents that are dedicated and on-site at your location.
Ensure your business operates seamlessly with help desk agents who understand your infrastructure and are dedicated to your business.
Gain the IT support you need for less by utilizing a plan that shares service support agents with other clients organized in teams.
Receive dedicated full-time agents during business hours and leverage an after-hours team from our delivery service centers.
With our numerous North American IT help desk support centers operating around-the-clock, you can count on technical assistance 24/7/365, with weekends and after-hours IT support included.
Reduce in-house stress, keep your end users happy, and troubleshoot IT issues faster with our managed IT help desk support services.
Our 24/7 IT help desk fully supports your laptops, workstations, and more so you can focus more on growing your business.
Regardless of the hour or issue at hand, our 24/7 IT help desk services are available to support your business, employees, and clients needs.
Keep your software solutions and processes up-to-date and in peak condition with our 24/7 managed IT helpdesk support services.
Remain up to speed on IT issues and measure your user experience through our in-depth reporting dashboard and 24/7 IT help desk service management.
As a tool agnostic provider, our IT help desk services provide ticket management and ticket routing using your tools or ours and customizing the user experience to your evolving IT needs.
Migrate, support, and maintain your Microsoft 365 apps and custom upgrades with a Microsoft Gold Partner and our 24/7 IT help desk services.
Ensure ongoing alignment between your infrastructure, business needs, and goals with our managed IT help desk services.
Ramp up your efficiency and productivity business-wide while increasing customer satisfaction with our 24/7 IT help desk support services.
Why Work with Buchanan’s Managed IT Help Desk Services?
Maintaining your competitive edge is dependent on ensuring round-the-clock functionality for your business.
To eliminate inefficiencies from your infrastructure, our managed IT help desk support services work diligently to eliminate downtime across your various office locations.
With one IT service desk contract, you’ll benefit from 24/7/365 support that keeps your teams productive and clients happy.
For decades, aligning your business goals with your technology has been a constant challenge. Until now.
Introducing Buchanan XM and OLIVR, two unique breakthroughs that cut costs while improving user experience.
Buchanan XM takes automation to the next level, letting you choose your channels and customize your UX to perfectly fit your business.
OLIVR is the “Alexa for Business,” brilliantly harnessing the power of AI with Interactive Voice Response (IVR) technology to help your customers accomplish their goals with speed and precision.
A world-class help desk can finally be yours with minimal effort. Get the tools you need to make it happen!
Greater flexibility. Rapid response time. Reduced workload on your employees. If these goals are on your to-do list, we can help you achieve them.
Contact us today and let our expert team prep your business for lasting success.
A managed IT help desk is a team of IT professionals who support your organization’s technology needs. Buchanan offers comprehensive IT help desk services with a bilingual service desk. That means we’re ready to assist you in multiple languages, helping your team resolve issues faster and get back to work quickly.
A managed IT help desk allows for greater flexibility, faster response times, better management and tracking, reduced workload on employees, and more. This mall adds up to reduced costs for your business. Plus, with Buchanan’s managed IT help desk services, you only pay for the services you need.
Yes, we do! Our “feet on the street” approach means we can offer on-site technical support anywhere in the USA and Canada. Whether you need assistance with network infrastructure or end-user support, our team is always ready to help.
A managed IT help desk can be a strategic asset for your business. At Buchanan, we ensure that our services align with your business goals by providing customizable support packages. That means you get the specific services you need when you need them, all aimed at supporting your business objectives.
