Managed Helpdesk Services 24/7

Increase your help desk capabilities, user productivity, and business-wide support with our 24/7 service desk solutions.

Make Your IT Problems Disappear

Keep your technology and end users productive with our reliable managed services help desk.

Managed Helpdesk Services

Lower Your Total Cost of Support By Utilizing Digital Transformation

Our Services In A Glance

Reduce in-house stress, keep your end users happy, and troubleshoot IT issues faster with our managed help desk services.

Device & Hardware Support

Our 24/7 help desk fully supports your laptops, workstations, and more so you can focus more on growing your business.

24/7/365 Remote Support

Regardless of the hour or issue at hand, our 24 7 help desk is available to support your business, employees, and clients needs.

Software Support

Keep your software and processes up-to-date and in peak condition with our 24/7 managed helpdesk support services.

Full-Scale Reporting

Remain up to speed on IT issues you’re facing and how we solve them with our in-depth reporting dashboard and 24 7 service desk.

Customizable Support

Never fear falling short of your IT needs with customizable help desk managed services built around your evolving IT needs.

Microsoft 365 Support

Migrate, support, and maintain your Microsoft 365 apps and custom upgrades with a Microsoft Gold Partner and our 24 7 service desk.

Infrastructure Alignment

Ensure ongoing alignment between your infrastructure, business needs, and goals with our managed services help desk.

Business Process Support

Ramp up your efficiency and productivity business-wide while increasing end user satisfaction with our 24/7 service desk service.

managed services help desk

What Clients Say
About Buchanan:

“Buchanan Technologies has been a reliable partner for our technical staffing needs. As a software development consultancy firm servicing a wide variety of clients, our staffing requirements and desired skill levels can range from entry-level to executive management (and everything in between). Buchanan’s networking and recruiting efficiencies have saved time and effort while helping us successfully place several candidates for our clients and we appreciate their support!”
Angela Lawlor
Director of Human Resources, Binary Star

IT Support Helpdesk Packages

Customized

Resolve major IT issues with a custom managed service package and any of our IT services.

Fully Dedicated

Ensure your business operates seamlessly with dedicated helpdesk technicians who understand your infrastructure.

Leveraged

Gain the support you need with a plan that shares service support agents with others.

Hybrid

Receive full-time staff at your business and a remote team at our delivery centers.

Case Studies

Automotive Retailer Cut Costs and Increased Productivity

A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.

Service Desk Reduces User Downtime at George Brown College

A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.

City of Mississauga Undergoes SharePoint Upgrade

Buchanan provided an entire solution to upgrade and migrate Mississauga’s Intranet.

Are you a college or university looking to reduce IT costs?

News Center

Blogs

Features of Our Help Desk Managed Services

Why Work with Buchanan IT Support Helpdesk Services?

Features of Service

Why Work with Buchanan IT Support Helpdesk Services?

Get On-Site Support in 24 Hours or Less

Worried about your business during the weekend?

Don’t be. With more than 6 IT helpdesk service centers across North America, you can rest assured knowing that we’ve got your needs covered, with 24/7/365 IT support including:

  • Multilingual support
  • On-site technical support to any US or Canadian zip code

USA

3 Locations

Canada

3 Locations

Europe

1 Location

India

1 Location

End User Support by the Numbers

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Buchanan resolves more than 100,000+ IT tickets ever month.

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Buchanan has over 7 delivery centers across North America.

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Satisfaction is guaranteed with stringent SLAs for every project.

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Over 8 support channels to meet your employee’s needs.

Our Partners

Keep Your Team Issue Free and Productive

Maintaining your competitive edge is dependent on ensuring around-the-clock functionality for your business.

To eliminate inefficiencies from your infrastructure, our managed help desk services work diligently to eliminate downtime across your various offices locations. 

With one service desk contract, you’ll benefit from 24/7/365 support that keeps your teams productive and clients happy.

managed help desk services work
help desk managed services

Get Back to Doing What You Do Best: Growing Your Firm

Keeping your tech and goals aligned is challenging.

That’s why our managed helpdesk provides access to an experienced IT leader who understands the nuances of your business along with the constraints of your industry.

From issuing priority help when it matters most to removing the stresses of IT management from your plate, our managed hesk support has you covered for all things IT.

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.

Meet All Your Service Desk Needs

The flexibility of our help desk managed services provide small to large businesses with the customizations needed today for a better tomorrow.

It’s never too late to make sure your needs are met. 

Reach out to us today for more.