Digital Experience Services

Lower total cost of support with human-centric digital experiences

Deliver Multi-Experience Digital Solutions that Fuel Customer & Employee Satisfaction

Digital transformation is no longer just about technology – it’s about people, too. And at the heart of this transformation lies your employees, customers, partners, vendors, and all the other groups and individuals who interact with your business. 

In today’s digital-first world, it’s important to have a modern digital architecture that delivers highly personalized and intuitive experiences across the touchpoints that meet user expectations.

When you leverage Buchanan’s digital experience services, you will:

Oracle EBS Managed Services

What Clients Say about Buchanan

“ The Buchanan team has delivered consistently and we appreciate the flexibility and “we’ll get it done” attitude”
Sales and Marketing

Best-in-Class Oracle EBS Support Services

Buchanan has experience in helping customers with various E-Business Suite (EBS) lifecycle scenarios, whether it be on-premise needs or navigating a path to the cloud, and providing ongoing support to fuel your success and growth. 

However you are leveraging Oracle for your organization, Buchanan has a range of Oracle E-Business Suite services that can be tailored to meet both your business requirements and your budget.

When you partner with Buchanan for your Oracle EBS needs, expect to:

Benefit From Deep Oracle Expertise

Many organizations using Oracle E-Business Suite find themselves understaffed, underskilled, and unable to properly maintain their databases, causing them to have poor performance and become obsolete. 

Leverage Buchanan’s technical expertise and holistic methodology to ensure your systems are managed thoroughly and proactively. Additionally, our monitoring services guarantee potential issues are quickly identified and resolved before they impact business operations.

We are an Oracle Valued Partner and have achieved the following certified specializations:

  • Oracle RightNow Cloud Service
  • Oracle Database
  • Oracle Enterprise Manager
  • Oracle Real Application Clusters
  • Oracle Exadata Database Machine
  • Oracle Service Oriented Architecture
  • Oracle WebLogic Server
  • Oracle Linux 6
  • Oracle VM 3.0
  • Oracle Database to Oracle Cloud
  • Oracle E-Business Suite Applications to Oracle Cloud

Meet Customer Expectations Through Modern Digital Solutions

Today’s consumers expect personalized experiences that help them meet their needs intuitively and efficiently. With the workforce today being more broad and diverse than ever, it is becoming a necessity to take an omnichannel approach to your IT support strategy to ensure you are catering to every user.

The following are all considerations when creating a strategy that’s optimized for client satisfaction and ease of business:

  • Organizational culture
  • Job function
  • User persona
  • Issue urgency
  • Personal preference

Our team can help you adopt and integrate the technologies and support mechanisms you need to provide great experiences for your customers.

Simplify Oracle EBS Maintenance + Management

Recruiting and training staff, managing daily operations, and retaining maximum performance for your Oracle EBS deployment can be challenging and taxing on internal resources.

Our team of DBA experts simplifies the end-to-end maintenance and management services of your Oracle applications, including Oracle ERP, supply chain management (SCM), and customer relationship management (CRM). Our team is also a cloud managed service provider and is proficient in Oracle Cloud Infrastructure.

This allows your staff to shift their focus to mission-critical initiatives while maintaining excellent database performance. If you are looking to hire Oracle EBS experts, we also provide staff augmentation services.

Gain a Competitive Edge

Progressive organizations across the world understand the need to provide exceptional digital experiences for their customers and are continually innovating to keep up. 

Whether you need AI-based tools to unburden your staff and accelerate response times or wish to automate your password reset process, we can help you evaluate your customer and employee journeys and configure your tech stack in a way that transforms each user interaction into personalized experiences that drive business results and put you one step ahead of the competition.

Plentiful Integration Options to Meet Every Need

Organizations’ data ecosystems are increasing in complexity and employees are accessing more business applications than ever before to perform their jobs. 

Buchanan’s portfolio of digital experience services integrates with over 400 of today’s leading technology platforms, including Microsoft Office 365, Azure Active Directory, and Google Cloud, so your users have the functionality they need to be successful. 

Because the sheer volume of options can be daunting, our team can help you optimize your technology investment and make personalized user experiences come to life.

See What’s Included In Our Digital Experience Services

Analyze Opportunities for Future Automation & Integration

Our digital engagement platform captures every customer request and analyzes the data to identify opportunities for future automation and integration, simplify operations, enhance employee engagement, automate and lower service costs, and support revenue objectives.

Through our IVR and chatbot solutions, our team can:

  • Evaluate and refine the most common customer requests to perfect your customer experience
  • De-emphasize investment in unused service requests to maximize your return on investment
  • Identify the top requests not handled by the IVR to provide data-based analytics on where to invest in new functionality
  • Prioritize new services based upon customer-driven analytics

Multiple IVR and chatbox experiences are available for different user bases including employees, consultants, partners, and vendors, as well as different languages using natural speech to provide services and information.

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Security Operation Services

What Clients Say About Our Database Services

“ The Buchanan team has delivered consistently and we appreciate the flexibility and “we’ll get it done” attitude”
Sales and Marketing

Get the Database Support You Need

Buchanan’s team of DBA experts will take responsibility for managing your systems, including detecting and resolving database performance issues before they impact day-to-day operations.

We provide support for a variety of databases, including:

  • Oracle
  • MySQL
  • PostgreSQL
  • Microsoft SQL Server
  • MongoDB
  • Cassandra
  • MariaDB
  • Essbase


3 Locations


3 Locations


1 Location


1 Location

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included.

  • We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada


3 Locations


3 Locations


1 Location


1 Location

Don't Waste Resources on Temporary Fixes to your Business's IT Problems

Request a free consultation today.