Analyze Opportunities for Future Automation & Integration
Our digital engagement platform captures every customer request and analyzes the data to identify opportunities for future automation and integration, simplify operations, enhance employee engagement, automate and lower service costs, and support revenue objectives.
Through our IVR and chatbot solutions, our team can:
- Evaluate and refine the most common customer requests to perfect your customer experience
- De-emphasize investment in unused service requests to maximize your return on investment
- Identify the top requests not handled by the IVR to provide data-based analytics on where to invest in new functionality
- Prioritize new services based upon customer-driven analytics
Multiple IVR and chatbox experiences are available for different user bases including employees, consultants, partners, and vendors, as well as different languages using natural speech to provide services and information.
Support for Repetitive Tasks or Tasks with Complex Workflows
Our robotic process automation (RPA) solution, ABBEY, is designed to constantly grow and enhance the customer experience through reliable, predictable, and dependable operations and to automate and simplify daily IT maintenance needs such as password resets and account unlocks. This functionality allows you to free up your team members to handle more involved and precise needs, or just do more with less manpower.
Modernize Your Employee Experience
Establishing a highly efficient and ultra-connected digital workplace is at the forefront of organizational success in today’s modern business landscape. Buchanan’s digital workplace solution enhances the employee experience, arming your users with the ability to access critical data and applications – securely, from anywhere, and via their preferred methods and devices – ultimately boosting employee productivity, collaboration, and satisfaction.
Our Agents are Knowledgeable in Your Technologies & Processes
If your employees or customers are experiencing an issue that cannot be resolved through self-service channels or your knowledgebase, tickets can be escalated to our team of expert agents for personalized support. And, because our agents are experts in your technologies and processes, you can rest assured resolution times will be second to none.