OLIVR Says All The Right Things - Naturally
Conduct Personalized Conversations in 100+ Languages
Through Natural Language Processing, Conversational AI, and Quick Response capabilities – OLIVR delivers a more consistent, friendly, and naturally-engaging user experience in 100+ common languages.
Thanks to OLIVR’s advanced machine learning, businesses can now understand user intent, context, and content spoken in users’ Natural Language to provide more dynamic and intuitive user experiences virtually anywhere in the world.
Keep The Conversations Flowing Through Robotic Process Automation (RPA)
RPA software technology is changing how the world gets work done to help make your business more profitable, flexible, and responsive.
Just like real people, our AI-infused system understands what’s on the screen to extract the right data in order to perform a broad range of defined topics in seconds.
Through its reliable, predictable, and dependable operations design, RPA simplifies and automates daily IT maintenance needs to reduce repetitive, high-volume tasks and deliver faster, more consistent customer experiences.
Live Agent Services: Solve Customer & Employee Needs In Seconds
Sometimes a particular customer or employee issue cannot be resolved through automated self-service channels. Not to worry.
OLIVR instantly escalates tickets to our friendly, knowledgeable team of technology and process experts, who step in and resolve the issue in seconds.
It’s this level of seamless, personalized support that makes OLIVR stand head and shoulders above the rest.
OLIVR Talks To Employees, Too - Wherever They Are
Digital Workplace
Establishing a highly efficient and ultra-connected digital workplace is at the forefront of organizational success.
With 66% of U.S. employees currently working remotely, at least part-time, experts predict that there will be 36.2 million Americans doing so by 2025. Clearly, the remote trend is not going away, with 85% of managers believing that remote teams are here to stay.
OLIVR arms your users with the ability to access critical data and applications – securely, from anywhere, and via their preferred methods and devices to ultimately:
- Boost Employee Productivity
- Drive Internal Collaboration
- Increase Employee Satisfaction
Solve Employee Issues Instantly
Nothing is more frustrating than being stuck waiting for support.
To keep employees happy and productive, OLIVR’s AI-powered chatbot steps in to solve employee issues automatically – from simple password resets to more in-depth policy questions.
- Instantly relays issues from chat, email, and web portals
- Resolves issues across the Enterprise (IT, HR, Finance, Facilities, Marketing, Sales)
- Gives convenient access to centralized resources: forms, FAQs, knowledge base articles
Close The Knowledge Gap
A critical part of self-service is self-learning, identifying, and tracking. Improving employee information gaps can have a major positive impact on your business.
By identifying consistent questions and patterns from employees, OLIVR’s AI-powered Insights helps you:
- Pinpoint key employee information and knowledge needs
- Update current content based upon data trends
- Identify and develop new types of content needed
OLIVR’s Seamless & Continuously Evolving Integrations Ensure Your Investment Never Grows Obsolete.
- Adaptive Continuous Machine Learning
- On-Going New Skills Upgrades
- Self-Installing Cloud Updates
- New User Interface Personas
