Case Studies

Case Studies 2018-12-07T17:34:02+00:00

Buchanan Case Studies

Buchanan Case Studies

Field Services Recurring On-site Services

A mid-size, successful, Dallas, Texas based architectural firm had 700 employees across 13 offices. The IT support team was centralized in the main headquarters locations, but the smaller, remote locations were left with infrequent site visits. This scenario caused non-technical employees in remote locations to spend a significant amount of time trying to resolve IT issues. The firm did not have a need for a full time technical resource in the remote locations, but where looking for a solution to minimize down time, increase efficiency, and overall increase employee satisfaction.

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Case Study

Help Desk Support

A Fortune 500 automotive retailer had over 120 automotive dealerships scattered geographically across the United States and was struggling to find consistent, in dealership technical support. Due to the large footprint of dealerships which scanned 14 states and over 25 major metropolitan markets, the service and technical expertise, not to mention price, fluctuated dramatically. They were looking to streamline processes, simplify work orders, and provide a consistent level of service in a timely manner. Their hope was to find a single provider that could track all open repair orders, utilize web based training, and bring a consistency to the level of support the dealerships received when they had technical issues.

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Case Study

Managed Services Complete

Cheaper that Dirt GUNS is the brick-and-mortar spin off of the popular retail website Cheaper Than Dirt. While Cheaper Than Dirt GUNS offers many of the same products as its web-based counterpart, it required a completely new design and implementation of its corporate IT infrastructure. The new infrastructure included solutions for hardware (servers, routers, switches, desktops, SAN, security), software, and ongoing operational support. Some of the biggest IT challenges facing Cheaper Than Dirt GUNS were in defining, designing, and delivering an IT infrastructure that wouldn’t into a fast-paced, quickly changing business and data environment. Ultimately, Cheaper Than Dirt GUNS’ objective was to develop an independent infrastructure with the ability to share inventory and financial data with Cheaper Than Dirt. The infrastructure also needed to be flexible enough to allow for quick growth andexpansion.

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Case Study

24/7 Helpdesk

Humber College was looking for a solution for its Service Desk that supports almost 30,000 full-time students and approximately 5,000 staff and faculty. Humber wanted a solution with more staffing capabilities, a better system for servicing clients faster, and a way to improve abandon rates, which were running high at 40%.

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Case Study

SharePoint

The City of Mississauga was undergoing a SharePoint 2013 upgrade incorporating 10+ internal On-Premise SharePoint solutions from SharePoint 2010 to SharePoint 2013. They were moving forward with a re-designed Intranet homepage based on the SharePoint 2013 platform and The News Web Part, which played a prominent role in the new homepage design, needed to be brought up to current versions and match the brand new design of the Intranet site. The News Web Part had been launched in 2010 on SharePoint 2007 and had migrated to SharePoint 2010. The City needed to create an engaging SharePoint Web Part to display City News articles, and replace the current version that was over 5 years old. They needed a vendor who would manage, build, configure, document, and train staff on the Updated News Web Part v2.0.

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Case Study

Service Desk

For George Brown College of Applied Arts and Technology, meeting the requirements of its ever-growing faculty and staff, who in turn support their student body, is no small undertaking. Founded in 1967, George Brown College (GBC) is one of Canada’s largest and most diversified colleges, serving more than 22,000 full-time students and 38,000 continuing-education registrants. With 157 full-time programs and 1,600 continuing education courses offered at either its two main campuses (Casa Loma and St. James) or 10 training facilities, GBC enables its students to graduate with a diploma, degree or certificate, depending on the program they select.

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Case Study

IaaS

LS Travel Retail North America, a world leader in travel retail, running the largest international network of over 3300 duty free and luxury travel essentials and foods service stores in more than 30 countries, had to replace much of their On Premise infrastructure as they were approaching the end of hardware lifecycles. The support infrastructure included locations throughout Europe, North America, Asia and the Pacific, and rather than continue to invest in On Premise hardware, the retailer wanted to migrate to a cloud IaaS solution. They required a solution that offered Canadian located datacenters. They wanted the most flexibility for on demand usage and flexible disaster recovery solutions. They required a provider that could support direct high speed dedicated WAN links into the cloud datacenter. They needed a solution that provided them the maximum cost effective solution.

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Case Study

SharePoint

A large global designer and manufacturer of space hardware and systems was spending a large amount in travel expenses. With 300 employees in the United States, Canada, and Europe, as well as 9 locations worldwide, in person collaboration was not only expensive, it was frustrating the company’s resources. There was no local implementation for conferencing therefore, participants had to connect via an offsite portal, which caused delays and inefficient interactive functionality. In addition, there was limited, if any sharing of infrastructure and information technology data between the multiple regions and their manufacturers. There was a need to build an internal communications platform that would allow file sharing and video conferencing with an end goal of increasing efficiency and productivity while simultaneously decreasing travel expenses.

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Case Study

Professional Services

Neovia Logistics is a logistics and supply chain management solutions company, focused on streamlining assets, reducing costs, and increasing responsiveness for mid to large-sized companies. In November 2012, Neovia decided to move their head office to the Dallas/Fort Worth area. The move created more than 225 new jobs for the city and region. But with a rapid timeline to open the new facility, Neovia Logistics was under pressure to fill all of their positions on time and, more importantly, with qualified candidates. Finding qualified candidates in an unfamiliar job market was a tall task for Neovia’s team to tackle.

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Case Study

Field Services Cabling and Wireless

PrimeLending is a national residential mortgage originator with nearly 300 branch offices across the nation. With such a large geographic footprint, it was becoming challenging for the corporate IT staff to manage the onsite technology needs for new branch offices openings as well as the day-to-day IT issues of existing offices. Lastly, PrimeLending needed to be able to quickly open and close remote branch locations based on geographic market demands.

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Case Study

Skype

Capstone Mining Corp. is a Canadian mining company, located in Vancouver, British Columbia, with mining operations throughout North and South America. Capstone’s principal business is in the production of copper from its two producing copper mines: the copper-silver-zinc-lead mine in Mexico, and the copper-gold-silver mine in the Yukon.

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