BMC Helix ITSM as a Service
A Fully Managed ITSM Solution Including Management, Administration
and Support to Drive Modern Workplace in Your Organization
Drive Results with Buchanan BMC Helix ITSM as a Service Managed Offering
BMC Helix ITSM: Now a Fully Managed Service by Buchanan
BMC Helix’s cloud-based, AI-powered strategy enables businesses to boost efficiency through automation, save money by eliminating physical infrastructure, manage risk with real-time data, and improve decision-making capabilities. Experience BMC Helix’s excellent IT Service Management (ITSM) services, now available as fully managed services through Buchanan. We offer all aspects of platform management, administration, and support, differentiating us from traditional product offerings.
BMC Helix ITSM as a Managed Service:
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Digital Workplace Design, and Development:
Customization and development including BMC Helix configuration, implementation and needed training, tailored to enhance user experience and workplace efficiency. -
Integrations and Application Development:
Seamless integration with existing systems and custom application development to extend functionality. -
Project Management and ITSM Consulting:
Expert consulting services to guide BMC Helix ITSM strategy, implementation, and technical optimization. -
Subscription Support:
Customized subscription licencing support for multiple roles from user to porfolio manager to digital workplace. -
Custom Reporting:
Advanced, tailor-made reporting solutions for insightful decision-making and performance tracking.
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Features of Our BMC Helix IaaS Managed Offering
Buchanan’s Fully Managed ITSM Solutions Includes:
- Dedicated BMC Helix instance including production, quality assurance and development
- Administration and Management of dedicated instance
- Administration support provided by Buchanan's BMC support team
- Minor customizations and development hours as defined
- Management of BMC infrastructure in BMC Cloud
- Annual version upgrades to dedicated BMC Helix instance
- Ongoing management and maintenance of People Record or SSO Integration
- Guaranteed service level uptime agreements with fully managed back-ups
- Data retention as required
BMC Helix + Buchanan Brings Technology and Expertise
bmc Helix ITSM
Increase customer support experience with change and release management and asset management processes and activities.
bmc Client Management
Deliver exceptional service while minimizing cost, maintaining compliance, and reducing security risk.
bmc Discovery
Provides complete visibility to hardware, software, and service dependencies across on-premise and cloud environments, including hybrid and multi-cloud.
bmc CMDB
Store, monitor and manage data related to configuration items (CIs) with bmc CMDB that combines data from multiple soureces to help you understand your environment.
bmc Digital Workplace
Bring your ticketing into the digital environment and lower overall costs with the use of bmc’s chatbot.
bmc Control-M
Built specifically for enterprise environments, the Control-M can automate and improve business workflows across multiple platforms and applications, while reducing operation costs.
bmc Helix Continuous Optimization
Built specifically for enterprise environments, the Control-M can automate and improve business workflows across multiple platforms and applications, while reducing operation costs.
Our ITSM Service Excellence Measured
Years in business providing ITSM solutions
Satisfaction guaranteed for all service-level commitments
IT experts on staff for your convenience
Turn Your Capital Costs into Operational Excellence!
Transition to a cloud based platform and get a market leading application for a fraction of the cost!
BMC Helix Offers Digital Solution For Your Service Desk Needs?
Improve Operational Efficiency With Buchanan's Digital Workplace Services
The BMC Helix IaaS solution can transform the digital workplace by providing:
- Access, Support, and Administration of Digital Workplace
- Updates to in-scope Self-Help articles
- User provisioning and license support
- Branding and Application Configuration Changes
With Buchanan’s BMC Helix ITSMaaS, we help build a solution that can solve operational issues faster and provide a higher level of service to your end users with a seamless, integrated environment.
Improve your company capabilities with our advanced AI solutions—ask us how.
Excellence With Specialized Implementation Modules
Enhance your IT service management capabilities with our expansive selection of implementation modules offered as the BMC Helix ITSM suite. Additional offerings include:
- Problem Management
- Service Level Management
- Task Management
- Work Order Management
- Asset Management
- Release Management
- Paging System
Our implementation modules are designed to enhance your IT service management framework, ensuring that all aspects of your operations are streamlined, managed, and aligned with your strategic objectives.
Technology Partners
