Healthcare Managed IT Services & Support
Don’t Let IT Troubles Hinder Patient Support
Hospitals, clinics, nursing homes, and more rely on technology to provide their patients with the best care possible. Resolve any and all issues with Buchanan’s healthcare IT services.
Why work with Buchanan for your healthcare facility’s IT support?
Bilingual service desk with locations in the U.S., Canada, and Europe
24/7×365 support so issues can be resolved instantly whenever they happen
Level 1 support from an experienced team takes the workload off your internal team and keeps your hospital connected
Better manage workflow, peak times and critical outages by scaling the desk as needed, without affecting your overhead costs
HDI certified, NIST compliant, and follows ITIL best practices so you can be confident your data is safe
Leading IT tools for efficient resolution of any IT issue
Eliminate capital expense, control overhead and increase customer satisfaction with IT solutions that understand the healthcare environment
Request a Quote for IT Support Services for Your Healthcare Facility
Benefits of Partnering with Buchanan for Healthcare IT Support Services
Healthcare facilities are one of the most highly-regulated sectors and compliance can be difficult to keep up with. Buchanan can help you maintain compliance through the following:
- Buchanan can complete a risk assessment to find gaps in your facility’s security processes and offer remediation for those issues.
- Buchanan’s managed IT services will supply 24/7 monitoring to detect threats to your networks and systems.
- Buchanan can implement backup and disaster recovery solutions to protect critical data in the event of an emergency.
It is every healthcare provider’s goal to provide the best service possible to their patients, which cannot be accomplished without a solid IT solution.
- 24/7 service desk to find a quick resolution to IT issues impacting your facility
- Helpdesk or knowledgebase solutions to address common patient/family questions and queries
- On-site IT services to provide break/fix support including network and connectivity issues
- Monitoring and maintenance of IT systems for uninterrupted service
Partnering with Buchanan for your healthcare facility’s IT needs can help you operate more effectively, including:
- Supplementing your internal resources and allow them to focus on important projects
- Assessing your IT spend to determine ways to be more efficient
- Providing your facility with a predictable operational expense
With the growing IT demands of healthcare facilities, it is crucial to select an MSP that can scale with your growth and fulfill your technical needs. Buchanan has several services in place to offer a scalable solution that meets you where you have needs.
- Adopting a cloud solution from Buchanan will help to future-proof your organization and ensure your IT environment can grow alongside you
- As a Tier 1 Cloud Service Provider and Microsoft Gold Partner, Buchanan can obtain additional licenses for new staff to get them connected and up and running quickly
- Buchanan can easily provide additional support for your service or helpdesk solution to ease the burden of increased ticket counts
- Leverage Buchanan’s local, on-site technicians for faster response times to your technical issues.
- If you are seeking a contractor, contract-to-hire, or direct hire candidate to offset increased workloads, let Buchanan find the perfect resource through their IT staffing services
Looking for the Best IT Support for Healthcare?
Tiered helpdesk pricing offers comprehensive IT support for the healthcare industry without breaking your budget.
Multiple Packages to Fit Any Need or Budget
With several healthcare IT support helpdesk packages available, you can get the support you need while staying within your budget.
- Customized Helpdesk – Receive dedicated support and on-site assistance at your location, which is customized to your specific business needs
- Full Helpdesk – Get dedicated agents for your business 24/7 x 365 for a seamless IT service experience
- Leveraged Helpdesk – Utilize a shared, organized resource team to meet your budgetary needs and IT objectives
- Hybrid Helpdesk – Receive certified IT experts that are dedicated to your organization during standard business hours and support from a leveraged resource team after hours
Managed Backup, Data Recovery and Cloud Solutions
Keep your information safe with Buchanan’s managed backup and data recovery services. We help identify critical data and will store it in a secure storage facility that can include replication to the cloud, freeing you from risk.
In the event of catastrophe, your information can be quickly restored, getting you back up and running in no time.
All backup solutions are managed and monitored to ensure that each backup is successful. Monthly reporting and statistics will give you peace of mind knowing that your information is safe and that backups have been completed.
Buchanan will work with you to segment mission critical data, timing and cadence of backups and disaster recovery steps, all within your specific needs and budget.
Guaranteed IT Services for Healthcare
All Buchanan service contracts come with an ironclad service level agreement (SLA), detailing the expected response and resolution times, as well as important metrics that are important to your business, like speed to answer, resolution rate, and more. Once signed, you have a documented guarantee that our service will meet your expectations.
Because we take our SLA promises seriously, if we don’t meet or exceed your expectations, we’ll make sure that all issues are corrected within 30 days.