Dallas Managed IT Services & IT Support

Dallas Managed IT Services & IT Support 2019-11-19T12:11:35+00:00

Wish You Could Onboard New Employees, Resolve Tickets,
and Fix Network Downtime on Your Current Budget?

We’ll deploy the exact IT resources you need to solve IT issues within your budget

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Dallas Managed IT – Put an End to IT Problems

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Don’t let the lack of in-house IT or project management resources bottleneck your critical IT projects.

  • End IT Overspending with our one-time IT deployment, break-fix, and other configuration tasks without adding to your payroll.

  • Hire IT Experts and Maximize Productivity  by getting a shortlist of proven IT experts when hiring for your internal IT team, and stop wasting time with filtering or vetting candidates.

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Our Dallas Managed IT Services Include:

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  • Server Support
    Stop server crashes from triggering downtime in your data, websites, and applications. We’ll notify you of possible server problems so that you can scale-up or move to back-ups and prevent revenue loss.
  • Network Monitoring & Management
    Prevent network downtime with our monitoring including alerts, reporting and real-time monitoring on servers, routers, switches, and WAPs/WLCs.

     

  • End-User Support
    Our solution is flexible to your needs, whether it’s onsite, break/fix management, or full business process support with versatile service options.
  • Threat Protection
    Stop hackers from causing data loss, downtime, lawsuits, and other expensive, time-consuming problems through Sophos, a signature based antivirus agents, and a behavioural-based anti-ransomware.
  • Backup Restoration
    Ensure that all critical systems are safe from system failures to save costs and increase employee productivity. We offer on premise and cloud options, storage, on-demand restorations and reporting.

  • Server Patch Management
    Our patch management includes Server Poll and Patch Review, Pre-Patch Testing, Patch Deployment and Post Patch Validation

Why Work with Buchanan Dallas Managed IT Services Provider?

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Free Up Your Internal IT Resources

Free your IT team to work on revenue generating projects by offloading time-consuming ticket resolution or labour intensive deployments to our team.

Cut Unnecessary IT Spending

We can use your existing ITSM tools, or you can cut capital costs by using our tools to manage your IT assets without paying a dollar towards licensing.

Get On-Site Teams Dispatched in 24 Hours or Less

We can dispatch technicians to respond to technical issues to every city across North America in 24 hours.

Respond to IT Issues
Whenever they Happen

Our IT help desk is active 24/7/365 from 6 North American offices so you can call us overnight, on weekends, and from different time zones.

Guaranteed IT Service Outcomes

IT management, monitoring, patching, and security are guaranteed services that Buchanan promises to deliver to you! With customizable options to meet your business’s needs.

Fit Your IT Needs into Your Budget

Customize your contract with only the IT consulting or services you need, with options for short and no-term contacts across projects, builds, and managed services.

Dallas IT Support: End Delays and IT Downtime

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  • Avoid wasting time finding and bringing a local IT integrator up-to-speed. We’ll send a qualified technician who understands your problem to any of your offices within 24 hours.
  • Since we can dispatch technicians to any ZIP/Postal Code in North America, you can tackle downtime at any of your offices in the USA and Canada.

  • We’ll prevent your IT problem from becoming a repeat headache by keeping the ticket open until we solve your problem. You won’t waste time restarting the process again; once you call us, it’s off your plate.

  • Finally, avoid non-technical or admin costs by paying only for the technician’s time when they’re solving your IT problems, not for travel or hotel expenses.

Fast-Track Your Critical IT Projects

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Solve Urgent IT Issues on  Any IT Budget

Fix urgent IT problems without breaking your IT budget by creating a custom managed services package using any of our IT services. You can opt for one service — like network monitoring — or have us manage your complete IT stack.

We also offer one-time IT break-fix, deployment, and project support that let you implement critical IT tasks ASAP without locking you into long-term contracts.

Be it a one-time project or managed services, we’ll meet or exceed your SLA so that you stop wasting time struggling with your IT problems in the future.

Keep All of Your Teams Productive

Use our 24/7/365 service desk to eliminate IT downtime at any time — including weekends, off-hours, and holidays — and at any of your offices.

You can support all of your North American offices — even across multiple time zones and in Canada — with one service desk contract. We’ll provide consistent services across all so that you have fully productive teams across North America, even in remote areas.

Our satisfaction guarantee gives you peace of mind.

We’re contractually obliged to meet or exceed your SLA, especially when it comes to preventing downtime, revenue loss, and other crises.

If we fail to do so, we’ll correct the issue within 30 days.

Your Job is Creating Revenue, Not Watching Servers.

We’ll assign an experienced IT leader to safeguard your business from downtime, cyber threats, and other IT risks so that you have time to managing your business.

Dallas Managed IT Services Provider Partnered With

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Buchanan Dallas Managed IT Services Provider by the Numbers

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24 Hours

Get an IT technician dispatched to any location in North America in 24 hours.

103,261+

Our IT service desk solves 100,000+ tickets a month, and with a customer satisfaction rating of 97%!

357+

Combined network team on staff to tackle any project or deployment.

Case Studies

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Higher-Education-IT-Support

Service Desk Reduces User Downtime at George Brown College

A help-desk implementation across the George Brown campus, that ensured that staff could focus on their students.

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Automotive-IT-Support

Automotive Retailer Cut Costs and Increased Productivity

A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.

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Government-Municipality-IT-Support

City of Mississauga Undergoes SharePoint Upgrade

Buchanan provided an entire solution to upgrade and migrate the the municipalities Intranet homepage.

Learn More

Testimonial

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“We’re extremely happy with what Buchanan was able to do for us, and we are finally able to provide our users with round-the-clock support. Buchanan came in and provided us with the discipline and expertise needed to get us on track. Our users are happy and better supported. It’s changed the way our business operates for the better.”

Mike Drzycimski, Director of Network Operations, Colonial Savings & Loan

“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”

Ryan Burton, Director, IT Planning & Client Services Humber College Institute of Technology and Advanced Learning

You Need to Solve Your IT Problems Today

Build a tailored IT support package or project plan that fits your budget and needs.

Request a Quote