Application Management & Support

Let Buchanan manage your day-to-day business applications for peak operational efficiency

Take the Stress Out of Your Application Management

It is not uncommon for the modern-day business to employ dozens of technology platforms and applications to increase business process efficiency and customer satisfaction. However, it can be difficult and time-consuming to adequately manage these applications and get the most out of your investment. The experts at Buchanan can help.

Why work with Buchanan for your application management needs?

Identify and resolve recurring issues within your critical applications
Ensure your applications are updated and fully-functioning at all times
Free up internal resources to focus on core business initiatives
Gain increased technical expertise and consistent support
Maximize flexibility with scalable resources for your entire suite of applications
Save money on maintaining existing technologies

Need Support For Your Business Applications? Contact Us Today.

What Clients Say about Buchanan

"Thank you to the Buchanan team for a successful migration VOP, which is another example of great teamwork and expertise from various teams. We were able to get through all hurdles on this complex project that touched order to cash process including GOP and user experience in iStore. Buchanan offered support with a sense of urgency and quick resolutions from VOP development and AMS teams. Thank you all again for all your efforts, dedication and ownership."

IT Director in the manufacturing industry

"All 6 database upgrades to 19c were a great success! All of them went live on time without any issues and no post go live issues. We are thankful for your efforts and appreciate the successful and flawless execution. This has demonstrated why Buchanan is considered a highly competent, trusted and reliable partner."

IT Director in the manufacturing industry

"Thanks to the Buchanan team for the successful and on time upgrade from Oracle EBS version 12.1.3 to 12.2.10. Because of your effort, dedication, and flawless delivery, there was 100% customer satisfaction with the project."

Head of IT in retail industry

"I want to say a big thank you for your work with the 19c DB upgrade and data center migration projects. Both projects were handled very well with high level of professionalism. We appreciate all the flexibility your team offered with changing dates and other obstacles. These projects would not have been as successful as they were without Buchanan's expertise and dedication. Thank you again for all your help and look forward to continuing our partnership in the future."

Director, ERP Applications in the manufacturing industry

"We want to thank you for your help with our successful R12 upgrade! Not only did we finish the go-live in time, but we managed with few business disruptions. Buchanan's hard work and efforts are very much appreciated. The dedication that each of you has shown to the project and all your accomplishments are highly valued by our company."

Information Technology Director in the electronics industry

“We signed on for a two-week engagement and soon into our partnership, their depth of knowledge and skills got results we had never seen before. They can deliver the best user experience solutions. In addition, they really root into the system so that we can customize it in accordance with our needs."

Fortune 500 electronics company

“Buchanan's vast knowledge of the Oracle technologies and performance implications across the product suite is inspiring! Ahmed is the most credible technical authority for anything performance-related on the database, application server and applications at Oracle.”

Principal Performance Engineer, Oracle Corporation

“After eight months of working with various vendors, Buchanan was engaged and solved the issue in two days.”

Director of global financial institution

“We struggled with a production issue for more than 6 months, resulting in frequent outages. After engaging Buchanan, the issue was resolved in a week.”

Leading provider of payroll & HR solutions

“Our production ERP system would freeze every morning during peak loads. After trying multiple vendors, the Buchanan team was engaged and determined the root cause in one day; the issue disappeared after implementing the suggested changes.”

Global provider of service solutions to the power generation industry

Buchanan’s Application Management Experience

These applications include desktop and network infrastructure and business management software that help improve efficiency across an organization by managing tasks, tracking projects, providing reporting metrics, and more.

Shift the day-to-day management of these applications to Buchanan so you can focus on core activities that fuel business growth.

With the continuous shift to remote learning, educational institutions are utilizing more and more applications to satisfy technological demands.

However, when instructors spend more time troubleshooting issues than actively teaching students, these applications can become a hindrance.

Buchanan’s application management keeps all your technologies fully functioning so you can provide students with a seamless learning experience.

Content and communications applications have seen a surge in popularity as organizations transitioned to a work-from-home model.

These applications – such as Microsoft Teams – serve as a valuable platform for productivity, allowing employees to easily collaborate, communicate, and share files.

With Buchanan’s application support, we will take complete incident ownership and resolution for issues and provide support to ensure quality network performance.

Operational applications are key in improving, streamlining, and automating day-to-day business operations.

Examples of operational applications include:

Accounting and inventory management
Customer resource management (CRM)
Product fulfillment
Enterprise resource management
Application development

Buchanan’s application support experts will provide simplified management of your critical operational applications to ensure your business continues to run smoothly.

Automotive, aerospace, equipment manufacturers, and more rely on numerous applications to test and manufacture products and provide services to consumers.

As these industries continue to adopt new technologies to improve the customer experience, they will subsequently expand their application portfolio.

Let Buchanan take on the stress of managing those applications and spend your time on more important business activities.

Application Improvements & Optimization

Once you introduce applications into your business processes, it is crucial to keep them updated and functioning properly for the best results.

With Buchanan’s application management, our team will ensure your applications stay current with your business’s specific needs and goals and will recommend changes and modifications to existing applications to improve processes.

Application Monitoring & Issue Resolution

Buchanan’s application management and support identify and resolve issues within your critical applications before they impact users and core business functions.

Issues could include:

Bugs
Capacity and bandwidth issues
Runtime errors
Poor data quality
Corrupt data

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.

Application Management & Support

Let Buchanan manage your day-to-day business applications for peak operational efficiency

Take the Stress Out of Your Application Management

Need Support For Your Business Applications? Contact Us Today.

What Clients Say about Buchanan

Buchanan’s Application Management Experience

Application Improvements & Optimization

Application Monitoring & Issue Resolution

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

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