Application Management & Support
Let Buchanan manage your day-to-day business applications for peak operational efficiency
Take the Stress Out of Your Application Management
It is not uncommon for the modern-day business to employ dozens of technology platforms and applications to increase business process efficiency and customer satisfaction. However, it can be difficult and time-consuming to adequately manage these applications and get the most out of your investment. The experts at Buchanan can help.
Why work with Buchanan for your application management needs?
Identify and resolve recurring issues within your critical applications
Ensure your applications are updated and fully-functioning at all times
Free up internal resources to focus on core business initiatives
Gain increased technical expertise and consistent support
Maximize flexibility with scalable resources for your entire suite of applications
Save money on maintaining existing technologies
Need support for your business applications? Contact us today.
Why Buchanan is a Trusted Source for Business Process Outsourcing
The Buchanan team aided us in an121 salon franchise project. Thomas was instrumental in managing, supporting and building the forever relationship with Buchanan. Thomas thank you for your efforts to always aid in helping create the best support strategy for the field, reliable product, and continued process improvement to keep growing. If you are looking for IT Support or need a managing partner for IT think Buchanan
Buchanan has been a significant help to us — and consistently provides expertise and IT support through their IT field services. Most importantly, they’re fast to respond no matter what the circumstances are. They have greatly simplified the process of managing IT at multiple remote office locations. I highly recommend their field support.
These guys are like family, and they were there when we really needed a managed services company to take over our IT Department. We appreciate you guys very much!
Buchanan’s Application Management Experience
Buchanan has extensive involvement with the following types of applications for our clients.
These applications include desktop and network infrastructure and business management software that help improve efficiency across an organization by managing tasks, tracking projects, providing reporting metrics, and more.
Shift the day-to-day management of these applications to Buchanan so you can focus on core activities that fuel business growth.
With the continuous shift to remote learning, educational institutions are utilizing more and more applications to satisfy technological demands.
However, when instructors spend more time troubleshooting issues than actively teaching students, these applications can become a hindrance.
Buchanan’s application management keeps all your technologies fully functioning so you can provide students with a seamless learning experience.
Content and communications applications have seen a surge in popularity as organizations transitioned to a work-from-home model.
These applications – such as Microsoft Teams – serve as a valuable platform for productivity, allowing employees to easily collaborate, communicate, and share files.
With Buchanan’s application support, we will take complete incident ownership and resolution for issues and provide support to ensure quality network performance.
Operational applications are key in improving, streamlining, and automating day-to-day business operations.
Examples of operational applications include:
- Accounting and inventory management
- Customer resource management (CRM)
- Product fulfillment
- Enterprise resource management
- Application development
Buchanan’s application support experts will provide simplified management of your critical operational applications to ensure your business continues to run smoothly.
Automotive, aerospace, equipment manufacturers, and more rely on numerous applications to test and manufacture products and provide services to consumers.
As these industries continue to adopt new technologies to improve the customer experience, they will subsequently expand their application portfolio.
Let Buchanan take on the stress of managing those applications and spend your time on more important business activities.
Use Cases for Buchanan’s Business Process Outsourcing
Application Improvements & Optimization
Once you introduce applications into your business processes, it is crucial to keep them updated and functioning properly for the best results.
With Buchanan’s application management, our team will ensure your applications stay current with your business’s specific needs and goals and will recommend changes and modifications to existing applications to improve processes.
Application Monitoring & Issue Resolution
Buchanan’s application management and support identify and resolve issues within your critical applications before they impact users and core business functions.
Issues could include:
- Capacity and bandwidth issues
- Runtime errors
- Poor data quality
- Corrupt data
What Our Clients Say About our Exceptional Business Process Support
Service Desk Reduces User Downtime at George Brown College
A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.
Automotive Retailer Cut Costs and Increased Productivity
A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.
City of Mississauga Undergoes SharePoint Upgrade
Buchanan provided an entire solution to upgrade and migrate Mississauga's Intranet.