IT Support for Schools
Stay Connected with BTConnect Support
Provide your users with a range of support options that meet their unique needs and leverage our experienced analysts when you require support for critical systems.
- Receive support for multiple channels any time of day, including live chat, phone, email, SMS, and more, to cater to each persona within your institution.
- Ensure issues are resolved quickly and efficiently and that critical systems have high availability to reduce the impact of technical issues and improve user satisfaction.
- 24/7 technical support means our team can provide on-site or remote support for all of the applications students and faculty rely on.
- Take your IT support a step further and leverage our analysts to streamline and simplify repetitive business tasks.
Your One Stop Shop for IT Support for Schools
Schools rely on information technology more than ever to educate students and support staff. Quickly resolve issues and provide an excellent user experience with Buchanan’s BTConnect platform.
Why leverage BTConnect for your school’s IT support services?
- Bilingual service desk with locations in the U.S., Canada, and Europe
- 24/7x365 IT for schools so issues can be resolved instantly wherever they happen
- Level 1 support from an experienced team takes the workload off your internal team and keeps your staff and students connected
- Better manage workflow, peak times, and critical outages by scaling the desk as needed, without affecting your overhead costs
- HDI Certified, NIST compliant, and follows ITIL best practices so you can be confident your data is safe
- Leading IT tools for efficient resolution of any IT issue
- Eliminate capital expense, control overhead, and increase customer satisfaction with cost effective IT solutions that understand the education environment
Buchanan has over 750+ IT experts on staff, who are ready to assist
Buchanan has over 8 service delivery centers across the globe.
Satisfaction guaranteed with our stringent SLAs for every project.
Buchanan has been operation for over 30+ years.
Read how one school saved up to $500K with BT Connect all-in-one IT support for their institution
Introducing BTConnect: The all-in-one IT support solution for secondary schools
What is BTConnect?
Buchanan understands that now more than ever, the education sector requires innovative and reliable technology solutions to facilitate a comprehensive and connected learning environment for faculty and students alike.
That's where BTConnect comes in.
BTConnect is an all-inclusive technology platform that streamlines day-to-day IT processes and user support services across all areas of a higher education institution's suite of technologies and applications, including computer hardware and computer systems.
BTConnect Support
Provide your users with a range of technical support options that meet their unique needs and leverage our experienced analysts when you need support for critical systems.
BTConnect Digital
Establish a modern digital workplace for faculty, staff, and students with AI technology that simplifies routine tasks.
BTConnect Insights
Gain strategic insights across all aspects of your institution's IT performance and user satisfaction scores with customized business analytics.
Features of BTConnect
- Single provider for all school IT support needs
- Multiple support channels for students, faculty, and staff
- 24/7 technical support for increased uptime
- Self-service options for quick and efficient resolution of IT issues
- Oversee, manage, and escalate tickets to deliver a superior support experience
- A support specialist can deliver remote and on-site support for critical systems and applications
- Facilitate non-technical processes such as student enrollment, scheduling, and financial aid
- Improve your college or university's cybersecurity posture
Streamline Operations with BTConnect Digital
Colleges and universities of all sizes must embrace technology more than ever before in today’s digital-first world to provide a truly seamless experience for its students, faculty, and staff.
- Provide your entire campus with problem solving self-help resources and how-to guides related to password resets, system updates, VPN connections, device configuration settings, and more across all your institution’s toolsets.
- Allow your students, faculty, and staff to easily collaborate and share information with digitized data repositories, communications channels, and smart workspaces, like Office 365. Our managed IT services will ensure the uptime and availability of these applications.
- Higher education institutions store large amounts of sensitive data, financial records, and student information. A modern digital workplace delivers the highest level of security while providing an intuitive user experience.
Improve User Satisfaction with BTConnect Insights
Knowing the status of your students, faculty, and staff’s IT issues is key in ensuring you provide a positive support experience and improve user satisfaction.
- We can work closely with your existing system or you can leverage Buchanan’s ticket management tool for a seamless experience.
- To better measure support performance, our ticket management system logs and stores a ticket’s entire history which can be accessed via a reporting dashboard.
- Establish automation rules to assign tickets, trigger notifications, and fulfill service requests while simultaneously ensuring SLAs are met.
- If you are a college or university with multiple campuses, our ticket management tool can easily scale to accommodate all locations to provide a consistent support experience.
Why Work With Buchanan?
Our People
Matter
Our people are our most valuable asset.
Customers
Matter
We love our customers. We want immensely happy customers.
Principles
Matter
Do the right thing, at the right time, for the right reason.
Community
Matters
We give back to our community. We can, we do, and we will make a difference.
Is Your School or Institution Overpaying for its Service Desk Solution?
Get Support On-Site in 24 Hours or Less
We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after hours IT support included.
- USA
9 Locations 
- Canada
9 Locations
- Europe
9 Locations
- India
9 Locations
Program Highlights and Benefits Include:
- Flexible and scalable solution based on a per ticket pricing model with no monthly minimum
- Provide excellent student support with a team of dedicated higher ed agents
- Increase cost efficiencies using economies of scale and benefit from a lower price per ticket
- Get started quickly by using an existing ITSM or leverage our BMC Helix tool
See Why Buchanan Technologies was Named a Notable Vendor for Midmarket Context: Magic Quadrant for Managed Workplace Services, North America
Education IT Services by the Numbers:
- 100,000+ tickets are solved each month
- 250,000 staff and students staff and students are supported each month
- 24/7 x 365 IT support services available to your entire campus
Awards
