Buchanan’s Higher Ed Cooperative Provides Shared Savings Directly to Colleges and Universities
Using efficiencies of scale, Buchanan is passing
the savings onto colleges and universities. Our Higher
Education Cooperative Program and our service desk
pricing model offers additional savings as more
colleges and universities participate.
Program Highlights and Benefits Include:
Flexible and scalable solution based on a per ticket pricing model with no monthly minimum
Provide excellent student support with a team of dedicated higher ed agents
Increase cost efficiencies using economies of scale and benefit from a lower price per ticket
Get started quickly by using an existing ITSM or leverage our BMC Helix tool
Education IT Services by the Numbers:
100,000+ tickets are solved each month
250,000 staff and students staff and students are supported each month
24/7 x 365 IT support services available to your entire campus
Success Stories from Our IT Support in Schools and Universities
“We were looking for a partner who would work with us to develop a help-desk solution that offered our faculty and staff the type of support they were demanding. With Buchanan, we have a partner who offers us a Canadian-based solution and provides a very high level of support. Our faculty and staff have given us very positive feedback on our help-desk service.”
“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”