Our Managed IT Services Are Dedicated to Your Success
A Managed Service Provider Where Every Interaction Matters.
Our IT Solutions are Dedicated to your Success
Fully Managed IT Services
Free up your IT team. We manage your entire IT stack so you can focus on company critical projects.
Cloud Services
Reduce CapEx costs by migrating to the cloud. Pay for only what you use, and effortlessly add new resources.
IT Service Desk
Get help in an instant. We offer bilingual, 24/7/365 service desk support to ensure your IT issues are addressed ASAP.
IT Staffing
We’ll pre-screen, interview, and vet all technical hires so your team only has rockstar talent.
What Our Clients Are Saying
“We’re extremely happy with what Buchanan was able to do for us, and we are finally able to provide our users with round-the-clock support. Buchanan came in and provided us with the discipline and expertise needed to get us on track. Our users are happy and better supported. It’s changed the way our business operates for the better.”
“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”
Unburden your staff so you can focus on business
Capital Savings
Our managed IT solutions don’t just fix problems when they pop up — we identify and fix the root causes. So you can cut costs in the long term.
One Point of Contact
No frustrating customer support calls. A dedicated person will handle all support tickets and ensure fast resolution.
Instant Help
6 North American offices deliver 24/7/365 tech support so your mission-critical assets are protected at all times.
On-Site Assistance
We have field techs in every city across the US and Canada. If we can’t resolve a ticket remotely, our on-site team will mobilize within 24 hours.
Buchanan IT Managed Services By the Numbers
97%
Our average customer satisfaction score
357+
Combined IT staff team to handle any project, deployment, or migration
103,261
The amount of tickets our service desk resolves each month
What Makes Buchanan’s IT Solutions Unique
Guaranteed Service Levels
Your service levels are guaranteed by contract, so you can ensure your business is always protected from down-time.
Feet on the Street – Everywhere
Get on-site technical support from an experienced managed IT Services provider — anywhere in the US or Canada. No need to search for a local tech expert.
A-La-Carte Pricing
Get a completely custom support package that makes sense for your business. Only pay for what you need.
Effortless Ticket Management
When your ticket requires a field team, we own the outcome from start to finish. So all you have to do is call us once.
One Invoice, One Vendor
Get award-winning service at the people, hardware, software, data, process, and strategy levels. Consolidate all your IT needs to one invoice.
Bilingual Service Desk
Ensure your offices across the US and Canada receive support in their native language. No need for multiple IT vendors for multiple regions.
Partners
Our Philosophy
People Matter: Our success comes from dedication to our people. We believe in putting people first and technology second.
Customers Matter: We are dedicated to our customers and always prioritise their best interests. We stand behind that belief with a 100% satisfaction guarantee.
Principles Matter: We believe in doing the right thing, at the right time, for the right reason — always.
Community Matters: At Buchanan, our goal is to always make a difference, and it starts right in our community. We continuously give back so we can make an impact.
Get on-site IT services — anywhere, anytime
Not all IT issues can be fixed remotely. But getting technicians to your office can be cumbersome.
Often times, you’ll need to contract local IT services companies to visit your offices. This not only introduces additional cost — but also the administrative headache of managing multiple vendors and tickets.
With Buchanan, you not only get field support anywhere in the US and Canada — but also a dedicated field team that owns your ticket from start to finish. No need for more than one IT managed services provider. No need for multiple tickets.
“Buchanan provides a truly turnkey IT support solution. They’ve reduced the technical downtime that our branch locations were experiencing and reduced the expenses of sending a technician from our corporate offices.” – VP, Director of Facilities – Lisa Loreto, PrimeLending.
Everything your business needs, and nothing else
IT retainers can be a tricky business — with all-or-nothing packages or piecemeal services. These approaches force you to either pay for services you don’t need or deal with the hassle of multiple managed services companies.
We offer the full breadth of IT services, covering everything from monitoring and maintenance, to integration and in-depth strategy — with a fully a-la-carte pricing model. So you only pay for what your business needs now — and nothing else.
And the best part?
What you pay for is protected by a service level guarantee. We’ll resolve all issues until you’re 100% satisfied with the results.
Case Studies of IT Services for Business
Service Desk Reduces User Downtime at George Brown College
A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.
Automotive Retailer Cut Costs and Increased Productivity
A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.
City of Mississauga Undergoes SharePoint Upgrade
Buchanan provided an entire solution to upgrade and migrate Mississauga's Intranet.
Latest Blog
How to Answer, Categorize, Prioritize, Track & Reduce IT Support Tickets
Did you know that in most businesses, 69% of IT support tickets are resolved in one response? With a few tweaks and changes, you can drastically improve your IT support ticketing system. Getting this system to work efficiently is not easy: it requires careful planning [...]
5 Ways to Enhance End User Experience
It’s critical for IT teams to focus on the end user experience more than ever before. With technology rapidly changing so are the digital experiences. As the dependence on technology increases, the need for good end user services follows. In fact, it was found that: [...]
The 5 Most Common IT Problems
Businesses today rely heavily on IT strategies. Unfortunately, many businesses don’t place enough focus on IT problems that could be affecting their business processes and security. Taking some basic measures can solve a variety of issues and help prevent risks, downtime, and troubleshooting. The majority of technology problems have [...]
Buchanan IT Services Provider is Trusted By
All IT Support Teams Are Not
Created Equally.
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