At CSSI: The Support Group, Inc. d/b/a Buchanan Technologies (“Buchanan”), we believe it is important to protect and respect the privacy of our customers and visitors to our website, www.buchanan.com (the “Site”). We are committed to ensuring your privacy as a customer and guest as set forth below, and we know you care about how your personal information is collected, used, and shared.
General. In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. We will ask you when we need information that personally identifies you or allows us to contact you (“Personal Information”). Generally, this information is requested when you contact us for information or you become a client. We use your Personal Information for the following primary purposes:
i) To make our Site easier for you to use by not having to enter information more than once.
ii) To help you quickly find information on the Site.
iii) To alert you to updated information and any services from our company, affiliates, and business partners.
Collected Information. Buchanan may collect information from you in several different ways including the following:
i) Log Files. As is true of most websites, our Site gathers certain information automatically and stores it in log files. This information includes Internet Protocol (IP) addresses, browser types, Internet Service Providers (ISPs), referring/exit pages, operating systems, date/time stamps, and movements around the Site. We do not link this automatically-collected data to personally identifiable information.
ii) Correspondence. If you send us a personal correspondence, such as an email or a letter, we may collect such information into a file specific to you.
Site Usage. Buchanan may monitor your activities, preferences, and transactional data (such as your IP address) relating to your use of the Site and/or services and log this information. This information may be used to diagnose Site technical problems or problems with your account.
Customer Service. Based upon the personally identifiable information you provide us, we may communicate with you to respond to your inquiries and to provide the services you request.
2. DISCLOSURE OF COLLECTED INFORMATION
Information from the Site. Buchanan will not disclose to non-affiliated third parties without your prior approval, your e-mail address, phone number, or other personal information, that we collect via the Site. Buchanan, however, will cooperate with official law enforcement inquiries, such as fraud investigations and subpoenas, and will disclose your information when necessary to comply with state and federal laws, regulations, and subpoenas.
Buchanan is committed to ensuring that your personal information is protected as much as reasonably possible when it is submitted to us.
Limitations of Warranties and Remedies. TO THE FULL EXTENT ALLOWED BY LAW, BUCHANAN DISCLAIMS ALL WARRANTIES, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTY OF NONINFRINGEMENT. BUCHANAN NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE AND USE OF ITS GOODS OR SERVICES. IN NO EVENT WILL BUCHANAN BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, EVEN IF BUCHANAN HAS, OR SHOULD HAVE HAD, ANY KNOWLEDGE, ACTUAL OR CONSTRUCTIVE, OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnification. You agree to defend, indemnify, and hold harmless Buchanan and its affiliates, officers, and employees (the “Buchanan Parties”) against any and all third party claims, suits, costs, losses, liabilities, and expenses of any kind (including reasonable attorneys’ fees) that the Buchanan Parties may incur arising out of or resulting from your use of the Site or any of the products and services of Buchanan.
Additional Provisions Regarding Liability. You and Buchanan agree that the foregoing limitations will not be read so as to limit any liability to an extent that would not be permitted under applicable law and specifically will not limit any liability for gross negligence, intentional tortious, or damages for strict liability that may not be limited by law.
All notices shall be sent to: Buchanan Technologies Attn: Website Department 125 E. John Carpenter Freeway Suite 1200 Grapevine, Texas 75062
5. 100% SATISFACTION GUARANTEE
Buchanan Technologies (“Buchanan”) offers a “100% Satisfaction Guarantee” on all of its services. Any client that is not satisfied with the service received must notify Buchanan in writing within 30 days from receipt of invoice for such services. With the next 30 days, Buchanan will investigate, and re-perform the services to the client’s satisfaction and/or partially or fully credit the amount of the invoice paid.
6. ADDITIONAL INFORMATION
Choice/Opt-Out. Any customer may opt out of receiving e-mail communications from Buchanan at any time by contacting us via e-mail at firstname.lastname@example.org.
Business Transition. In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personally identifiable information will likely be among the assets transferred.