Industries

Industries 2018-11-20T21:15:22+00:00

Automotive Industry IT Support

With over 15 years of extensive experience supporting the automotive industry, we’ve grown as they’ve grown and helped them evolve with technology as it changes. Automotive dealer groups use us for an array of projects such as kiosks installs, digital pricing initialization, break/fix for remote dealerships, opening and closing of locations, and full managed services that includes server, desktop, and network backups as well as end user support through our HDI certified IT Service Desk. From small projects to a total managed solution, we support large amounts of end users and keep networks up and running.

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Government Industry IT Support

Buchanan has considerable experience with multiple government entities. We know the meaning of an RFP and understand working with procurement. Government agencies often have hirering restrictions that control overhead costs and need manpower to support their goals. Buchanan strategically works through purchase orders to provide short and long term contractors. We’ve placed professional talent onsite at organizations for application development projects, SharePoint development, Office 365 migrations, help desk support, and more. These support services decrease the work load for government employees while providing results in the overall technology strategy.

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Healthcare Industry IT Support

Buchanan is a proven and trusted resource for the Healthcare industry, with services ranging from providing recurring on-site services from 1-3 days a week to handling cabling and field dispatch issues to managing help desk support, and more. From large non-profit organizations to long-term care and senior housing, we’ve managed cloud solutions, handled desktop support for end users, and provided the infrastructure support needed to monitor networks and roll out new technologies.

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Manufacturing Industry IT Support

From large warehouse support to IT Service Desk for end users in multiple locations, we have an array of work supporting the manufacturing industry. A manufacturer’s footprint is large and systems experiencing downtime lowers production and is costly. We understand the importance of a secure network and quick response times to keep systems online. Our managed services team monitors your environment and alerts your team of potential breaches or failures, protecting you from risks and maintaining the highest level of production. In addition, the U.S. and Canadian footprint of technicians from our field services team provides manufacturing support for projects including PC refreshes, cable drops, and more, providing faster service while keeping costs low.

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Education Industry IT Support

As an OECM preferred provider in Canada and an integral partner to the higher education industry, Buchanan offers end user solutions proven to help colleges and universities save costs. In the United States and Canada, our solutions include after hours, weekends only, or a complete 24/7×365 help desk for your student and faculty, or we offer Remedy as a Service for schools looking for industry leading technology without the capital expense. Customers choose a hybrid or fully supported solution to meet their specific needs. We continue to achieve over 95% customer satisfaction ratings supporting thousands of end users monthly, providing quicker technical help to students, lowering overhead costs, and allowing the internal IT team to work on more strategically focused projects.

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Financial Service Industry IT Support

Buchanan assists financial organizations with everything from branch roll-outs, setting up of infrastructure, establishing security alerts, desktop security, and managed backups, as well as continual monitoring to threats and security breaches. From large banking institutions to national mortgage organizations, we have multiple solutions and the flexibility to provide the support customized to each. From project support to monthly threat protection to providing skilled hands from our field team or staffing arm, we customize the right solution to meet whatever the need.

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Retail Industry IT Support

With many retailers, it’s all about timing and costs. Buchanan assists in the management of both. One of our most recognized projects was assisting one of the largest retailers in the world with a complete move of its entire infrastructure into the cloud, allowing them to save infrastructure cost, control data, and pay only for the storage they needed as locations opened, closed, or relocated. We provide help desk support and managed services for a fortune 500 auto dealer, and our large footprint of North American IT On-Demand Dispatch technicians makes Buchanan a perfect fit for retailers, allowing them to service locations in need more quickly and with less costs.

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Aerospace Industry IT Support

Buchanan has been providing IT Services and Subject Matter Experts to our Aerospace clients for over 20 years that support both the military and commercial flight environments. The needs of the industry have evolved as technology has brought more opportunity, and Buchanan has supplied highly technical developers and programmers to system administrators, to supplemental desktop or executive support that drive these initiatives. We provide a large pool of resources when needed and through peak times of growth. 

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