Industries

/Industries
Industries 2018-07-17T16:37:26+00:00

With over 15 years of extensive experience supporting the automotive industry. We’ve grown as the industry has grown and we’ve helped them evolve as technology has changed. Automotive dealer groups use us for an array of projects such as kiosks installs, digital pricing initialization, break/fix for remote dealerships, opening and closing of locations, and full managed services that includes server, desktop and network backups as well as end user support through our HDI certified IT Service Desk. From small projects to a total managed solution, we support large of amounts of end users and keep networks up and running.

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Buchanan has experience with multiple Government entities, from Police departments to manufacturing. We know the meaning of an RFP and understand the ins and outs of working with procurement. Many government agencies have their hands tied with overhead costs and do not have the manpower needed to support their goals. Buchanan has been able to work through purchase orders to provide contractors, both short and long term, to place professional talent for onsite services, to complete or manage an Application Development project such as a SharePoint launch or an office 365 migration, and has provided help desk support to end users, decreasing the work load for the government employees while providing results in the overall strategy of the organization.

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A proven, trusted resource in the Healthcare industry with services ranging from providing recurring on-site services from 1-3 days a week, handling cabling and field dispatch issues, managing help desk support, and more. From large non-profit organizations to long-term care and senior housing, we’ve managed cloud solutions, handled desktop support for end users and provided the infrastructure support needed to monitor networks and roll out new technologies.

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From large logistic warehouse support to IT Service Desk Support for end users in multiple locations, we have a vast array of work supporting the Manufacturing industry. We understand a manufacturer’s footprint is large and we understand systems being down for any amount of time is costing money and lowering production. Our US and Canadian footprint of technicians in our field team has handled a lot of the manufacturing support including PC refreshes, cable drops and more, because we can keep costs low and provide quicker service with this team. However, we also know the importance of a secure network and keeping servers up and running for your main facilities or hubs. Our managed services team can monitor your environment and alert your team of potential breaches or failures, protecting you from risks, and keeping you at the highest level of production.

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An integral partner to the Higher Education industry. As an OECM preferred provider in Canada, we offer end user solutions that have been able to help colleges and universities save on overhead and tool costs, yet provide a higher level of customer service to their faculty and students. In both the United States and Canada, our solutions include the support of registrar offices with after-hour assistance, to supplementing the CIO’s team with both service desk management and managed services in either a hybrid or fully supported capacity. Our solutions have been customized to meet specific needs and continue to achieve over 95% in customer satisfaction ratings while offering help desk support for thousands of faculty and students monthly, providing quicker service to students needing technical help, lowering overhead costs and allowing internal IT to work on more pressing projects.

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Assisting financial organizations daily with branch rollouts, setting up infrastructure, establishing security alerts, desktop security, and managed backups, as well as continual monitoring to threats and security breaches. From large banking institutions to national mortgage organizations, we have multiple solutions and the flexibility to provide the support customized to each. From project support, to monthly threat protection, to providing skilled hands from our field team or staffing arm, we customize the right solution to meet the need.

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With many retailers, it’s all about timing and costs. Buchanan assists in the management of both. One of our most recognized projects was assisting one of the largest retailers in the world with a complete move of its entire infrastructure into the cloud, allowing them to save infrastructure cost, control data and pay only for the storage they needed as locations opened, closed and relocated. We provide help desk support and managed services for a fortune 500 auto dealer, and our large footprint of North American IT On-Demand Dispatch technicians makes Buchanan a perfect fit for retailers, allowing them to service locations in need quicker and with less costs.

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