After Hours IT Support

Supplement your in-house helpdesk to support
end users outside business hours

Get IT support for nights, weekends, and holidays

We handle IT support for your end users in non-peak times so your staff doesn’t come to work with a mound of unresolved issues.

Buchanan acts as an extension of your internal helpdesk to address issues more efficiently

Escalate tickets or dispatch on-site support for high-priority issues

Failover safe service delivery centers in the U.S., Canada, and Europe with bilingual agents

Choice of using your own ITSM tool or leveraging ours for quick and easy setup

Provide a consistent support experience through our proven procedures and methodologies

Level 1 support from our team takes the workload off your internal resources

Better manage workflow, peak times, and critical outages by scaling your desk as needed

Buchanan is HDI certified, NIST compliant, and follows ITIL best practices

After Hours IT Support
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What Clients Say about Buchanan:

“Buchanan Technologies has been a reliable partner for our technical staffing needs. As a software development consultancy firm servicing a wide variety of clients, our staffing requirements and desired skill levels can range from entry-level to executive management (and everything in between). Buchanan’s networking and recruiting efficiencies have saved time and effort while helping us successfully place several candidates for our clients and we appreciate their support!”
Angela Lawlor
Director of Human Resources, Binary Star

Our Cloud Partners

See What’s Included In Our After Hours IT Support Offering

Remote IT Support:

As hybrid work environments become commonplace, it is imperative to have processes in place to provide IT support to your end users – wherever they may be working from. This is especially important after regular business hours, as in-house IT personnel may be unavailable. 

A few of the IT support issues Buchanan can help with 100% remotely include:

  • Access a specific desktop, laptop, or server
  • Manage files on the computer or server
  • Investigate connectivity issues
  • Conduct software upgrades or installations
  • Run diagnostic and maintenance programs 

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included. 

  • We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue 
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada 

USA

3 Locations

Canada

3 Locations

Europe

1 Location

India

1 Location

End User Support
by the Numbers

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Buchanan has over 500+ IT experts on staff, who are ready to assis

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Buchanan has over 6 delivery centers across North America.

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Satisfaction guaranteed with our stringent SLAs for every project.

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Buchanan has been operating for over 30+ years.

Multiple Packages to Fit Your Needs or Budget

If your business experiences growth and needs to scale its IT support, Buchanan offers several IT support helpdesk packages so you can get the support you need while staying within your budget.

End User Support
IT support for nights

Guaranteed IT Services for Your Business

All Buchanan service contracts come with an ironclad service level agreement (SLA), detailing the expected response and resolution times, as well as important metrics that are important to your business, like speed to answer, resolution rate, and more. Once signed, you have a documented guarantee that our service will meet your expectations.

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.