After Hours IT Support
Supplement your in-house helpdesk to support
end users outside business hours
Get IT support for nights, weekends, and holidays
We handle IT support for your end users in non-peak times so your staff doesn’t come to work with a mound of unresolved issues.
- Supplemental Support
Buchanan acts as an extension of your internal helpdesk to address issues more efficiently
- Issue Escalation
Escalate tickets or dispatch on-site support for high-priority issues
- Multiple Locations
Failover safe service delivery centers in the U.S., Canada, and Europe with bilingual agents
- Choose Your Tool
Choice of using your own ITSM tool or leveraging ours for quick and easy setup
- End User Experience
Provide a consistent support experience through our proven procedures and methodologies
- Free Up Resources
Level 1 support from our team takes the workload off your internal resources
- Scalable Solution
Better manage workflow, peak times, and critical outages by scaling your desk as needed
- Keep Your Data Secure
Buchanan is HDI certified, NIST compliant, and follows ITIL best practices
What Clients Say about Buchanan:
Our Cloud Partners
News Center
Blogs
See What’s Included In Our After Hours IT Support Offering
Remote IT Support:
As hybrid work environments become commonplace, it is imperative to have processes in place to provide IT support to your end users – wherever they may be working from. This is especially important after regular business hours, as in-house IT personnel may be unavailable.
A few of the IT support issues Buchanan can help with 100% remotely include:
- Access a specific desktop, laptop, or server
- Manage files on the computer or server
- Investigate connectivity issues
- Conduct software upgrades or installations
- Run diagnostic and maintenance programs
Get Support On-Site in 24 Hours or Less
We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included.
- We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue
- We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
USA
3 Locations 
Canada
3 Locations 
Europe
1 Location 
India
1 Location 
End User Support
by the Numbers
Buchanan has over 750+ IT experts on staff, who are ready to assist
Buchanan has over 7 delivery centers across North America.
Satisfaction guaranteed with our stringent SLAs for every project.
Buchanan has been operating for over 30+ years.
Multiple Packages to Fit Your Needs or Budget
If your business experiences growth and needs to scale its IT support, Buchanan offers several IT support helpdesk packages so you can get the support you need while staying within your budget.
Guaranteed IT Services for Your Business
All Buchanan service contracts come with an ironclad service level agreement (SLA), detailing the expected response and resolution times, as well as important metrics that are important to your business, like speed to answer, resolution rate, and more. Once signed, you have a documented guarantee that our service will meet your expectations.
Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems
Request a free consultation today.
