After Hours IT Support
Supplement your in-house helpdesk to support
end users outside business hours
Clients Who Trust Our After Hours IT Support
Get IT support for nights, weekends, and holidays
We handle IT support for your end users in non-peak times so your staff doesn’t come to work with many unresolved issues.
Why choose Buchanan for after-hours IT support?
- Supplemental Support
Buchanan acts as an extension of your internal helpdesk to address issues more efficiently
- Issue Escalation
Escalate tickets or dispatch on-site support for high-priority issues
- Multiple Locations
Failover safe service delivery centers in the U.S., Canada, and Europe with bilingual agents
- Choose Your Tool
Choice of using your own ITSM tool or leveraging ours for quick and easy setup
- End User Experience
Provide a consistent support experience through our proven procedures and methodologies
- Free Up Resources
Level 1 support from our team takes the workload off your internal resources
- Scalable Solution
Better manage workflow, peak times, and critical outages by scaling your desk as needed
- Keep Your Data Secure
Buchanan is HDI certified, NIST compliant, and follows ITIL best practices
Request a Quote for our After Hours IT Support
What Clients Say about Buchanan:
End User Support by the Numbers
IT experts on-staff
Satisfaction guarantee
Delivery centers across North America.
Years in business
Get Support On-Site in 24 Hours or Less
- We offer local IT support in multiple languages so our local customers can receive full support in their native tongue.
- We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
See What’s Included In Our After Hours IT Support Offering
Remote IT Support:
As hybrid work environments become commonplace, it is imperative to have processes in place to provide IT support to your end users – wherever they may be working from. This is especially important after regular business hours, as in-house IT personnel may be unavailable.
A few of the IT support issues Buchanan can help with 100% remotely include:
- Access a specific desktop, laptop, or server
- Manage files on the computer or server
- Investigate connectivity issues
- Conduct software upgrades or installations
- Run diagnostic and maintenance programs
Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems
Request a free consultation today.
Multiple Packages to Fit Your Needs or Budget
If your business experiences growth and needs to scale its IT support, Buchanan offers several IT support helpdesk packages so you can get the support you need while staying within your budget.
Guaranteed IT Services for Your Business
All Buchanan service contracts come with an ironclad service level agreement (SLA), detailing the expected response and resolution times, as well as important metrics that are important to your business, like speed to answer, resolution rate, and more. Once signed, you have a documented guarantee that our service will meet your expectations.
Our Other IT Services
- Managed IT Services
- IT Support
- IT Helpdesk
- IT Consulting
- Cybersecurity
- IT Outsourcing
- Network Support
News Center
Blogs
Help Desk vs. Service Desk: What’s the Difference? ...
The 13 Best Practices for IT Help Desks ...
Outsourcing IT Help Desk Services ...
FAQs About our After-Hours IT Support
What are Oracle Cloud Services and how can they benefit my business?
Oracle Cloud Services is a suite of cloud computing services provided by Oracle, offering servers, storage, networking, applications, and services through a global network of Oracle Corporation-managed data centers.
With Buchanan, your Oracle Cloud experience becomes seamless and effective, helping you scale your business, improve agility and reduce IT costs.
What security measures does Oracle Cloud Services provide?
Oracle Cloud Services offers robust security measures to protect your data. It includes identity and access management, data encryption, secure isolation of network traffic, and regular security updates.
With Buchanan, we enhance these features by providing end-to-end IT support and guaranteed service levels, ensuring a secure cloud environment.
How does Oracle Cloud Services integrate with my existing IT infrastructure?
Oracle Cloud Services are designed to integrate seamlessly with your existing IT setup. The flexibility and open standards of Oracle Cloud facilitate easy migration and integration.
Our team at Buchanan ensures a smooth transition to the cloud, aligning the Oracle Cloud services with your business goals and IT infrastructure.
Technology Partners
