Toronto Managed IT Services & IT Support

Toronto Managed IT Services & IT Support 2019-10-21T13:20:19+00:00

Let Buchanan Manage Your IT Systems to…

Slash IT Downtime, Resolve IT Issues, and
Keep You Within Your IT Budget.

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Are IT Issues Getting in the Way of Productivity and Growth?

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Get Your IT Issues Fixed Without Breaking Your IT Budget.

  • Gain total confidence in your IT systems with our team of IT experts

  • Save time and money in critical IT project implementation  by letting us handle recruiting and/or project management.

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Our Toronto Managed IT Services Include

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  • Server Support
    Receive early warnings about potential server problems so you have time to prevent revenue loss by scaling-up capacity or by moving to back-ups.
  • Network Monitoring & Management
    Keep your networks clear of downtime, online and available through our monitoring and management services.
  • End-User Support
    Allow your internal IT team to focus on strategic projects by letting us handle end user calls and the duties of onboarding and decommissioning employee accounts.
  • Threat Protection
    Protect your internal assets and business intelligence & prevent overtime pay, downtime, and expensive legal troubles by protecting your environment from the risk of data theft, viruses, malware and other security risks.
  • Backup Restoration
    Maintain employee productivity and reduce downtime with the peace of mind knowing your high use applications, data & other critical elements are backed up and able to restore in case of disaster.
  • Guaranteed Service Levels
    We strive to meet or exceeding your SLA, even in the most difficult situations to ensure that your network and end users are protected

Why Work with Buchanan Toronto Managed IT Services Provider?*

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Free Your IT Team to Focus on Creating Revenue

Have our teams take on time-consuming technical work so that your IT team can work on revenue generating projects.

Slash Unnecessary IT Spending

Cut the licensing costs of your ITSM tools by using ours, or have us use your ITSM tools to keep things simple.

Tackle All On-Site IT Issues In 24 Hours

We’ll dispatch technicians to any city in North America in 24 hours to solve even the most difficult technical problems.

Support All of Your Canadian Teams, Even in French

Our IT service desk is bilingual & active 24/7/365, so you can call on off-hours, holidays, & from multiple time zones.

Guaranteed IT Service Outcomes

We establish our IT service levels in partnership with you to deliver timely responses depending on the severity of your need

Meet Your IT Goals Within Your Budget

Customize services from consulting to deployment and management of IT with payment terms that work best for your budget, including short and no-term contracts.

Eliminate Delays in Fixing On-Site IT Problems

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  • Don’t spend extra time searching for a local integrator, you’ll get a qualified technician from us who already understands your system and problem in 24 hours.
  • We can dispatch technicians to any ZIP or Postal Code in North America so that you can deliver on-site technical support to any of your offices, including remote ones.

  • The field team will not close the ticket until they solve your problem, so you will not waste time or money restarting the process the next day.

  • Avoid overhead costs by paying only for the technician’s time when they’re at your site solving an IT issue, not for travel or accommodation.

  • Save your internal IT team for high-value work by using our field and project services to manage the deployment of new software and other IT projects.

Fast-Track Your Critical IT Projects

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End Downtime Without Breaking Your IT Budget.
Stay within your IT budget by creating a custom managed service package with any of the services you need to solve your IT problems. Be it just one service, like an overnight service desk, or managed services for your entire IT stack, we’ll meet or exceed your needs.

We also offer break-fix, deployment, and other one-time IT projects that let you solve your IT problems today without worrying about long-term contracts or lock-in tomorrow

Support Every Office in English & French
Respond to IT issues at any time with our 24/7/365 service desk, even outside of normal work hours and during weekends and holidays.

We also support multiple offices at the same time, even across different time zones and in distant or remote locations in both Canada and the USA.

Finally, there’s no need to spend extra time and money on multiple service providers to handle your unique needs, we also offer French support for your teams in Quebec.

Take the Stress of Managing IT Off Your Plate
No matter the size of your organization, you’ll have an experienced IT leader at the helm to keep your business clear of downtime, data loss, and other IT problems.

You’ll be free to spend your time on creating revenue — and we’ll keep an eye on your IT systems (24/7/365).

Managed IT Support in Toronto

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Our Toronto managed IT support services cover dedicated helpdesk support, ready to be at your assistance whenever anything goes wrong within your office IT system. We are committed to getting back to you with a response within 15-minutes of reporting, and work as long as it takes to get your system back up and running. We can fix anything from system breakdowns to setting up new computers, conduct expert diagnosis, and troubleshooting, and even create documented remedies for incidental scenarios. Whatever you need from configuration to installation of software, hardware, network, servers, printer, laptops, or mobile devices, you can trust on one of the most experienced Toronto Managed IT support team.

Partnered With

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Buchanan Toronto Managed IT Services Provider by the Numbers

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24 Hours

Get an IT technician dispatched to any location in North America within 24 hours.

103,261+

Our IT service desk solves 100,000+ tickets a month, and with a customer satisfaction rating of 97%!

357+

Of a combined network staff to tackle any project or deployment.

Case Studies

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Higher-Education-IT-Support

Service Desk Reduces User Downtime at George Brown College

A help-desk implementation across the George Brown campus, that ensured that staff could focus on their students.

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Automotive-IT-Support

Automotive Retailer Cut Costs and Increased Productivity

A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.

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Government-Municipality-IT-Support

City of Mississauga Undergoes SharePoint Upgrade

Buchanan provided an entire solution to upgrade and migrate the the municipalities Intranet homepage.

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Testimonials

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“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”

Ryan Burton, Director, IT Planning & Client Services Humber College Institute of Technology and Advanced Learning

“We’re extremely happy with what Buchanan was able to do for us, and we are finally able to provide our users with round-the-clock support. Buchanan came in and provided us with the discipline and expertise needed to get us on track. Our users are happy and better supported. It’s changed the way our business operates for the better.”

Mike Drzycimski, Director, IT Planning & Client Services Humber College Institute of Technology and Advanced Learning

Don’t Have The Time or People to Fix
IT Issues Across All of Your Offices?

Get Back to Focusing on Your Business by Letting Us
Respond to & Fix IT Issues Across All of Your Offices.

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