Get Support from an Outsource IT Helpdesk in Toronto
Are IT Issues Ballooning Out of Control and Affecting Your Productivity?
Eliminate all recurring problems with rigorous, budget-friendly audits and helpdesk services in Toronto that get to the heart of the issue.
Why choose Buchanan’s managed helpdesk services in Toronto:
Prevent downtime with 24/7 helpdesk support and bi-lingual agents that can resolve your IT issues within minutes of your call.
Get exactly the support you need with flexible helpdesk service options to fit any budget and need.
Solve onsite IT issues the next day with field teams available across North America
End IT bloat without spending a ton of cash with a-la-carte pricing & customized plans
Support your Canadian offices with bilingual help with 24/7×365 bilingual IT service desk
Deal with one person and receive dedicated executive & account support
Request a quote for our IT help desk outsourcing services
Why Our Customers Say We’re the Best Outsourced Helpdesk Support in Toronto
“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”
Our Toronto Outsource IT Helpdesk Services Have Industry-Leading Partnerships
Buchanan’s Toronto Helpdesk Support Services by the Numbers:
Customer satisfaction with Buchanan’s service desk solutions.
The average amount of service tickets resolved each month.
Every agent is HDI Certified
Our IT Helpdesk Support Services Include:
24/7 Remote Helpdesk Services and Customer Support
Service all your global business locations and remote staff with 24/7/365 customer service and remote support.
Software Application Support
Get support for hosted and cloud-based SaaS applications with bug fixes, system integrations, and regular patches and upgrades.
Single Point of Contact
Get a single desk technician that will own your ticket through resolution, until your problem is solved and avoid call center frustrations.
Our help desk managed services can cover all of your needs.
Your tech issues can be solved on call with our certified IT technicians and desktop support. Get expert user support, who will address and solve IT challenges with you.
Our tech support and desk analysts can serve you 100% remotely, solving your IT issues with you while you are at your desk, but remotely.
Hardware and Software Support
Get your entire infrastructure supported so you’re never losing productivity from IT issues and inefficiencies.
Our support staff covers:
- Printers and phone systems
- Desktop and laptops
- Microsoft Office 365
- Virus and spyware services
Onsite Field Support Available
If our agents can’t help remotely, we can work with you to dispatch a technician to handle your needs. We have feet-on-the-street everywhere in North America.
Our onsite support team is cost effective and can serve all of your needs.
Service Level Agreement
By outsourcing your IT helpdesk support services and managed helpdesk services, you will have a service level agreement that includes:
- Overall incident summary and reports
- Guaranteed answers within 24 hours
- Voice/email/chat resolutions
- Abandon call rate
- ACD Service Level
Don’t be limited by your budget
Work with Buchanan and cut your IT costs in half while being in budget.
Fully Dedicated Service Desk: You can get a full staff of dedicated experts with a commited service desk manager for a 100% seamless environment for your end users.
Leveraged (Shared) Service Desk: Experience the best technical support without breaking your budget with agents who are shared amongst other clients.
Hybrid Service Desk: Get the best of both words with a team of full-time experts at your facility and remote access and staff at our delivery facility centre.
Custom/On-Site Service Desk: Encounter the most flexible helpdesk services with Buchanan’s customizable package.