On-Site IT Support/On-Demand Field Services

Technology support in any zip or postal code in North America - when and where you need it.

Business Leaders Trust Our On-Site/On-Demand Field Services

Operational Efficiencies That Save Money & Lower Risks

Get an IT technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project.

Why work with Buchanan for on-site field support?

Don’t let IT issues slow your end-users down. Call Buchanan Field IT Support services company today.

Request a Quote for our On-Site/On-Demand Dispatch Services

Hear From Satisfied Clients

We have found Buchanan’s knowledge and customer service to be outstanding and appreciate that they are always there for us when the need arises. We highly recommend Buchanan Technologies for any IT service needs!
Kimberly A. Hobby
President, Lafe T. Williams & Associates, Inc.
We sincerely appreciate the trust and dedication that has come from the Buchanan team around our technical demands and do not hesitate in recommending them to anyone needing an IT service partner.
Business Relationship Manager
in the financial industry
Buchanan's support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company.
Vice President
Service Delivery at real estate company
Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future.
Corporate Sales Operation Director
in the automotive industry
The Buchanan team is very important. I’m a one man team, so everything we do is running through them.
Director of IT
Small/Mid-Size Company
We appreciate how Buchanan is focused on taking the burden off of my team for more mundane tasks.
Director of IT
Enterprise Organization

Why Choose Our Field Services?

1 Hour

Dispatch us for as little as 1 Hour

500 +

Network of over 500 Technicians across North America.

0 %

Satisfaction guarantee

0 +

Years in business

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included. 
  • We offer local IT support in multiple languages so our local customers can receive full support in their native tongue.  
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada

USA

3 Locations

Canada

3 Locations

Europe

1 Location

Asia

1 Location

We can serve you across North America

With Buchanan’s On-Site IT Services, We Cover All Your Needs

On-Demand Dispatch

Our IT On-Demand Dispatch service can reach any location, in the United States and Canada. 

IT field technical support offers a quick and cost-saving solution for branch offices and remote locations in need of on-site computer services or break/fix assistance.

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.

Meet all of your Business’ Needs with Field IT Support Services

Other IT field support service companies can’t provide the same level of technology solutions as us. 

With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.

Our certified team of IT experts continuously drive results, just see the numbers:

  • IT-related travel costs can be reduced up to 50%
  • End-user satisfaction is increased by 25% (at minimum)
  • Efficiency is improved by 25%+
  • Downtime is slashed by 75%
IT Field Support Services
IT Field Services & Support

What Is Field IT Support?

IT Field Support refers to the technical assistance and support provided to end-users of technology within an organization, typically in a face-to-face or on-site context. Field Support technicians are responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure that they function efficiently and effectively.

The role of an IT Field Support technician may include tasks such as installing and configuring new equipment and software, providing technical support to end-users, troubleshooting hardware and software issues, diagnosing and resolving network connectivity problems, and maintaining accurate records of all support requests and actions taken.

See Our Other Services

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FAQs About Our On-Site/On-Demand Field IT Support Services

Buchanan Technologies’ on-site field support services offer a unique advantage with our “Feet on the Street – Everywhere” approach.

Unlike other providers, Buchanan has the capability to provide on-site technical support in any Zip code/Postal code across the USA and Canada. This expansive coverage ensures that you can tackle any IT challenge without the need to search for a local integrator or field technician.

With our dedicated field teams and a vast network of field support partnerships, Buchanan Technologies ensures prompt and reliable on-site support, no matter where your business is located.

At Buchanan Technologies, we understand the importance of efficient ticket management for on-site field support. That’s why we have implemented a dedicated field support ticket management process.

When a ticket requires dispatch, our dispatch teams take full ownership of the ticket from open to close.

This eliminates the burden of follow-up and management of field teams from the client’s side. We ensure that the ticket is only closed once the field team reaches the client site and resolves the issue completely.

Our streamlined approach allows you to return to work promptly while ensuring effective resolution of your IT challenges.

Absolutely! At Buchanan Technologies, we offer a-la-carte pricing options and customization for our on-demand field support services. We understand that each business has unique IT requirements.

With our customizable support packages, you have the flexibility to choose the specific services you need, ranging from overnight IT helpdesk to comprehensive management across the entire IT stack.

This granular approach empowers you to optimize your IT resources and pay only for the services that align with your business goals, ensuring a cost-effective and tailored solution for your organization.

Technology Partners