Get an IT technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project.
Why work with Buchanan for on-site field support?
Don’t let IT issues slow your end-users down. Call Buchanan Field IT Support services company today.
Our IT On-Demand Dispatch service can reach any location, in the United States and Canada.
IT field technical support offers a quick and cost-saving solution for branch offices and remote locations in need of on-site computer services or break/fix assistance.
Request a free consultation today.
Other IT field support service companies can’t provide the same level of technology solutions as us.
With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.
Our certified team of IT experts continuously drive results, just see the numbers:
IT Field Support refers to the technical assistance and support provided to end-users of technology within an organization, typically in a face-to-face or on-site context. Field Support technicians are responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure that they function efficiently and effectively.
The role of an IT Field Support technician may include tasks such as installing and configuring new equipment and software, providing technical support to end-users, troubleshooting hardware and software issues, diagnosing and resolving network connectivity problems, and maintaining accurate records of all support requests and actions taken.
Buchanan Technologies’ on-site field support services offer a unique advantage with our “Feet on the Street – Everywhere” approach.
Unlike other providers, Buchanan has the capability to provide on-site technical support in any Zip code/Postal code across the USA and Canada. This expansive coverage ensures that you can tackle any IT challenge without the need to search for a local integrator or field technician.
With our dedicated field teams and a vast network of field support partnerships, Buchanan Technologies ensures prompt and reliable on-site support, no matter where your business is located.
At Buchanan Technologies, we understand the importance of efficient ticket management for on-site field support. That’s why we have implemented a dedicated field support ticket management process.
When a ticket requires dispatch, our dispatch teams take full ownership of the ticket from open to close.
This eliminates the burden of follow-up and management of field teams from the client’s side. We ensure that the ticket is only closed once the field team reaches the client site and resolves the issue completely.
Our streamlined approach allows you to return to work promptly while ensuring effective resolution of your IT challenges.
Absolutely! At Buchanan Technologies, we offer a-la-carte pricing options and customization for our on-demand field support services. We understand that each business has unique IT requirements.
With our customizable support packages, you have the flexibility to choose the specific services you need, ranging from overnight IT helpdesk to comprehensive management across the entire IT stack.
This granular approach empowers you to optimize your IT resources and pay only for the services that align with your business goals, ensuring a cost-effective and tailored solution for your organization.
