IT Field Services & Support 2020-06-01T20:20:04+00:00

IT Field Services & Support

Get an IT technician dispatched to your location anywhere in North America within 24 hours

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Existing Customers – Schedule Onsite Service Now
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Get Onsite IT Support Anywhere in North America and within 24 Hours

Get an IT  technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project

Why work with Buchanan for onsite IT support?

  • Keep your remote locations online with our network of field IT support specialists who are available in every zip code.

  • Save time and travel costs with our IT field solutions, with no dispatch or travel fees.

  • Get a dedicated delivery coordinator who manages the entire dispatch from beginning to end.

  • No contractual commitments: get the onsite IT support services you need and when you need it.

  • Field technicians complete over 8000+ dispatch hours every month saving businesses close to 50% in travel costs.

Don’t let IT issues slow your end-users down. Call Buchanan Managed IT Services today.

Request a quote for Onsite IT Support

The #1 IT Field Company in North America

Buchanan’s Field Services Team provides a truly turnkey IT support solution. They’ve reduced the technical downtime that our branch locations were experiencing and reduces the expenses of sending technicians from our corporate offices

Lisa Loreto, PrimeLending

Our Buchanan IT Field Support Services: By the Numbers

100%

Customer satisfaction is guaranteed

8000+

Monthly dispatch hours with our field technicians across North America.

24/7

Support and get service delivery within 24 hours of your request

With Buchanan’s Onsite IT Services We Cover All Your Needs

On-Demand Dispatch

Our IT On-Demand Dispatch service can reach any location, in the United States and Canada. 

IT field technical support offers a quick and cost-saving solution for branch offices and remote locations in need of on-site computer services or break/fix assistance.

Recurring On-Site Service

Do you need technical assistance, but not prepared for a full-time hire? 

Our recurring IT support in the field provides the same technician on site at your location every week, for the specified amount of days you require. 

The amount of days can range from 1-3 per week, and the technician becomes familiar with your environment, comes in as you require, handles ongoing work as a supplement to your staff, and saves you the overhead of a full-time employee.

We can even rotate different locations in a single market for each day.

Cabling and Wireless

Get IT support onsite that covers your cabling needs. 

Our team provides the management of the entire project. We schedule and dispatch our field service solution to your multiple locations at the same time. 

By using Buchanan, we provide consistent quality work and materials, and instead of managing multiple vendors and multiple invoices, we handle it all under one roof.

Our onsite IT support specialists cover:

  • Wired and wireless network installations
  • Network connectivity break/fix
  • Office turn ups/downs

Depot Services

Our Depot Services help control assets and inventory management for your organization by simplifying your process of:

  • Storage
  • Imaging
  • Testing 
  • Provisioning of systems and then shipping to your end user. 

Our onsite and remote IT support provides stock level alerts, while managing your storage needs in our secured, climate controlled storage facility in the United States.

Onsite Projects

Our onsite projects are always delivered on-time and on-budget. 

For large project rollouts our field techs provide end-to-end implementation for your technology without stalling your business.

We cover projects for:

  • Cabling and wireless through designing, installing, and working through network issue resolutions.
  • Network assessment to create a complete inventory of all hardware and applications.
  • Skype for business, which includes assessing, deploying, training, support, and procurement of Skype business service.
  • Office 365 by serving as a partner service expert for all of your Office 365 needs.
  • Sharepoint implementation and consulting services for all of your internal and external sites.

Qualified Technicians in Every Zip Code

Our managed IT field services are built to provide your business with the best customer experience. 

With dispatchers in multiple locations across North America, we can service you in any location and see your ticket through to resolution. 

We also provide onsite IT support for small businesses and can work within your budget.

Meet all of your Business’s Needs with Field Support

Other IT field service companies can’t provide the same level of technology solutions like us. 

With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.

Our certified team of IT experts continuously drive results, just see the numbers:

  • IT related travel costs can be reduced up to 50%
  • End user satisfaction is increased by 25% (at minimum)
  • Efficiency is improved by 25%+
  • Downtime is slashed by 75%

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