Remote Field Services IT Support

Remote Field Services IT Support 2020-06-01T20:02:25+00:00

Can Buchanan Help With Your Remote Location IT  Needs?

See how we help multi-location organizations do more with less

Remote Field Services Help

The Buchanan Technologies field services team has been built over 30+ years in business and was developed by listening to the needs of our customers. With a North American footprint that can touch basically every zip code in the United States and Canada with qualified, vetted technicians, Buchanan has become the remote support IT Partner for financial institutions, retailers, manufactures and more.

Our model was built to support the growing business who can’t quite hire an IT team of its own, to support the largest retailer or auto dealer with software or hardware deployments, new location turn up and turn downs, and provide break/fix support when needed.

What makes the Buchanan Field Service Team unique though is our dispatch network that owns your ticket from open to close, reports back to you and allows you to focus on running your business, while we manage the service call.

The Top Reasons Current Clients Chose Buchanan for Their Remote IT Support:

  • On-Demand Dispatch Supplies Support When You Need It
  • Dispatch Coordination Process Own Ticket from Beginning to End
  • All-Inclusive Rates (Travel, Dispatch, etc.) Makes Budgeting Predictable
  • Cost Savings Using Outsourced Resources
  • North American Reach of Technicians
  • Ability to Reach Multiple Markets Simultaneously Speeds Projects and Reduces Down Time
  • Technicians are Experienced and Vetted
  • Recurring On-Site-Service (ROSS) for Specific Location Support
  • Flexible Delivery Offerings
  • No Long Term Commitment
  • 100% Guarantee

Buchanan’s Field Services Provides Several Options to
Support Your Business Needs!

network engineer
On-Demand Dispatch

Use this service to provided efficient, quick and cost-saving support to remote locations. Technicians are dispatched within 24 hours across the U.S. and Canada.

Wiring and Cabling Technician
Dedicated Field Service

On-demand model but technicians are dedicated to your business. Best solution where companies have a consistent level of work in multiple locations and need localized, quick and cost-saving support to their remote locations.

Recurring On-Site Service (ROSS)

Best solution for growing companies that need consistent support from the same individual from 1-3 days per week, but do not have the need for a full support. Our technician acts as a supplement to your staff.

Cabling North America

Cabling and Wireless Support

Let us help with wired and wireless network installations, network connectivity break/fix or office turn ups and downs. Handle one location at a time or multiple locations at one time.

IT Hardware Storage
Depot Services – Supply Chain Management

Help with asset and inventory management in our secured depot facility. We simplify your storage, imaging, testing and provisioning needs prior to shipment to your end user.

Cabling Provider
Project Services

Our field dispatch team can help with technology roll-outs and upgrades, saving you travel time and management costs needed with a full scale project deployment.


“The team at Buchanan has reduced the technical downtime that our branch locations were experiencing and reduced the expenses of sending a technician from our corporate offices.”

Lisa Lorento
Vice President – Primelending