Business Process
Outsourcing Services
solutions to enhance your end-user experience.
Clients Who Trust Buchanan’s Outsourcing Solutions
Live Contact Support for Your Business
With Buchanan’s business process outsourcing services, increase efficiency throughout your organization and improve end-user satisfaction.
- Solve complex business challenges through customized solutions to meet your needs.
- Deepen customer relationships through excellent communication and positive interactions.
- Reduce and control costs through our competitive offshore, onshore, and nearshore pricing models.
- Build a highly functioning workforce by utilizing business process outsourcing to fill non-core but critical positions.
- Improve business processes by optimizing resources and streamlining technologies.
- Manage back-office operations including administrative tasks, maintaining records, processing forms, and much more.
Request a Quote for our Business Process Outsourcing
Business Process Outsourcing Success Stories
Why Choose Us?
IT experts on staff, who are ready to assist
Delivery centers across North America.
Satisfaction guarantee
Years in business
Get Support On-Site in 24 Hours or Less
- We offer local IT support in multiple languages so our local customers can receive full support in their native tongue.
- We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
Our Business Processing Outsourcing Services at a Glance
Leverage business process outsourcing to build workflows for common processes related to your day-to-day business operations, including:
- Alert monitoring to ensure safety and compliance
- Virtual assistance for online queries
- Employee onboarding and offboarding
- Benefit enrollments, changes, and requests
Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems
Request a free consultation today.
Support an Existing Service
If you’re currently providing support to your end-users by taking calls and sending emails, consider leveraging Buchanan’s business process outsourcing services to increase efficiency and provide more streamlined support.
This also makes tracking customer or employee issues easy through the provider’s ticketing system so you can easily provide updates at any given time.
Expand Operations to 24/7
Customer and employee queries and requests don’t stop when your office closes at five o’clock.By utilizing Buchanan’s business process outsourcing services, your end users can:
- Continue to reset passwords
- Check the status of an invoice
- Schedule appointments
And much more without having to wait for a human response the next day.
Allow for an enhanced end-user experience by augmenting your existing services. By creating workflows and automating processes, your internal resources are freed up to focus on other initiatives.
Additionally, you can incorporate supplemental communications channels, such as chat or web support, for a quicker resolution to end-user issues, questions, or incidents for a quicker resolution of issues.
Manage Increased Growth
Is your organization responsible for additional customers and employees from a recent acquisition or struggling to keep up with end-user requests due to company growth? If so, you may benefit from business process outsourcing.
These services act as an extension of your internal teams, allowing trained agents to assist with after-hours, weekend only, or 24×7 support based on your ticket count for a quicker resolution of issues, leading to increased end-user satisfaction.
See Our Other Services
- Managed IT Services
- IT Support
- IT Helpdesk
- IT Consulting
- Cybersecurity
- IT Outsourcing
- Network Support
BPO Solutions Designed for Your Business
FAQs About Our Business Process Outsourcing
How can Buchanan Technologies ensure smooth knowledge transfer during the BPO transition?
Seamless knowledge transfer is a priority in our BPO services. We follow a systematic approach that includes documenting processes, conducting thorough training sessions, and leveraging our extensive experience in managing transitions.
Our multiple levels of dedicated executive and account support and long-tenured clients validate our expertise in handling smooth transitions. We work closely with your team to ensure a seamless knowledge transfer, minimizing disruptions and maximizing efficiency.
What level of support can we expect from your BPO services?
Buchanan Technologies is committed to providing exceptional support throughout our BPO services. We offer multi-level support, ranging from dedicated account managers and service delivery managers for smaller accounts to regular executive-level touchpoints and escalations for larger clients.
Our guaranteed service levels, 97% customer satisfaction rating, and 35+ years of industry experience showcase our commitment to delivering top-notch support. You can rely on us to effectively manage your business processes and exceed your expectations.
How can your BPO services enhance my company’s work flexibility?
Our BPO services provide the flexibility your organization needs to adapt to changing market demands.
Whether you require support for customer service, finance, HR, or IT processes, we offer customizable solutions tailored to your specific requirements.
With our flexible a-la-carte pricing options and complete end-to-end IT support, you can scale your BPO services as your business evolves. We empower you to allocate resources strategically and achieve greater operational agility.
Technology Partners
