Business Process
Outsourcing Services
Personalized customer service and back-office
solutions to enhance your end-user experience
Live Contact Support for Your Business
- Solve complex business challenges through customized solutions to meet your needs
- Deepen customer relationships through excellent communication and positive interactions
- Reduce and control costs through our competitive offshore, onshore, and nearshore pricing models
- Build a highly functioning workforce by utilizing business process outsourcing to fill non-core but critical positions
- Improve business processes by optimizing resources and streamlining technologies
- Manage back-office operations including administrative tasks, maintaining records, processing forms, and much more
Why Buchanan is a Trusted Source for Business Process Outsourcing
Awards and Certifications
News Center
Blogs
Our Business Process Outsourcing Services
Leverage business process outsourcing to build workflows for common processes related to your day-to-day business operations, including:
- Alert monitoring to ensure safety and compliance
- Virtual assistance for online queries
- Employee onboarding and offboarding
- Benefit enrollments, changes, and requests
Through email, real-time chat, web, or voice, utilize a business process outsourcing solution to communicate with your end-users – whether they’re external customers or internal employees – and assist with general customer service questions.
- Provide consistent ticket tracking, reporting, and overall management
- De-escalate issues to provide a better customer experience
- Reduce repetitive inquiries with a self-service knowledge base
Incorporate business process outsourcing services into your accounting processes for effortless account and invoice management for you and your customers.
- Improve the efficiency of payment operations
- Manage billing inquiries and resolve disputes
- Create digital invoices
- Reduce late payments
- Eliminate paperwork
- Easily make account changes online
In a higher education environment, students must complete various tasks for enrollment, financial aid, housing, and more. Rather than spend time in a queue or visit the registrar office multiple times, use business process outsourcing to create a one-stop-shop for common functions such as:
- Apply for financial aid and review bills
- Complete applications and register for classes
- University FAQs
- General student account questions
Buchanan’s business process outsourcing services can serve as an extension of your sales team by providing support across the customer lifecycle and delivering positive experiences with your brand.
- Onboard customers with training and product support
- Enhance your lead generation program
- Improve customer acquisition and retention
- Expand into new offerings and services for your customers
As part of our business process outsourcing services, Buchanan can provide field service management solutions ranging from on-demand dispatch to recurring onsite services. With this solution, you will get a trained technician when you need them. Additional benefits include:
- Keep remote locations online
- Schedule services simultaneously
- Save time and travel costs
- Get a dedicated delivery coordinator
- No contractual commitments
Get Support On-Site in 24 Hours or Less
We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included.
- We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue
- We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
USA
3 Locations
Canada
3 Locations
Europe
1 Location
India
1 Location
Our Business Process Outsourcing by the Numbers
Buchanan has over 750+ IT experts on staff, who are ready to assis
Buchanan has over 8 service delivery centers across the globe.
Satisfaction guaranteed with our stringent SLAs for every project.
Buchanan has been operating for over 30+ years.
Use Cases for Buchanan’s
Business Process Outsourcing
Support an Existing Service
If you’re currently providing support to your end-users by taking calls and sending emails, consider leveraging Buchanan’s business process outsourcing services to increase efficiency and provide more streamlined support.
This also makes tracking customer or employee issues easy through the provider’s ticketing system so you can easily provide updates at any given time.
Expand Operations to 24/7
Customer and employee queries and requests don’t stop when your office closes at five o’clock.By utilizing Buchanan’s business process outsourcing services, your end users can:
- Continue to reset passwords
- Check the status of an invoice
- Schedule appointments
And much more without having to wait for a human response the next day.
Allow for an enhanced end-user experience by augmenting your existing services. By creating workflows and automating processes, your internal resources are freed up to focus on other initiatives.
Additionally, you can incorporate supplemental communications channels, such as chat or web support, for a quicker resolution to end-user issues, questions, or incidents for a quicker resolution of issues.
Manage Increased Growth
Is your organization responsible for additional customers and employees from a recent acquisition or struggling to keep up with end-user requests due to company growth? If so, you may benefit from business process outsourcing.
These services act as an extension of your internal teams, allowing trained agents to assist with after-hours, weekend only, or 24×7 support based on your ticket count for a quicker resolution of issues, leading to increased end-user satisfaction.
Don't Waste Resources on Temporary Fixes to Your Business's IT Problems
Request a free consultation today