Personalized customer service and back-office
solutions to enhance your end-user experience
Live Contact Support for Your Business
Why Buchanan is a Trusted Source for Business Process Outsourcing
Awards and Certifications
Our Business Process Outsourcing Services
Leverage business process outsourcing to build workflows for common processes related to your day-to-day business operations, including:
- Alert monitoring to ensure safety and compliance
- Virtual assistance for online queries
- Employee onboarding and offboarding
- Benefit enrollments, changes, and requests
Get Support On-Site in 24 Hours or Less
We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included.
- We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue
- We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada
Our Business Process Outsourcing by the Numbers
Buchanan has over 750+ IT experts on staff, who are ready to assis
Buchanan has over 8 service delivery centers across the globe.
Satisfaction guaranteed with our stringent SLAs for every project.
Buchanan has been operating for over 30+ years.
Use Cases for Buchanan’s
Business Process Outsourcing
Support an Existing Service
If you’re currently providing support to your end-users by taking calls and sending emails, consider leveraging Buchanan’s business process outsourcing services to increase efficiency and provide more streamlined support.
This also makes tracking customer or employee issues easy through the provider’s ticketing system so you can easily provide updates at any given time.
Expand Operations to 24/7
Customer and employee queries and requests don’t stop when your office closes at five o’clock.By utilizing Buchanan’s business process outsourcing services, your end users can:
- Continue to reset passwords
- Check the status of an invoice
- Schedule appointments
And much more without having to wait for a human response the next day.
Allow for an enhanced end-user experience by augmenting your existing services. By creating workflows and automating processes, your internal resources are freed up to focus on other initiatives.
Additionally, you can incorporate supplemental communications channels, such as chat or web support, for a quicker resolution to end-user issues, questions, or incidents for a quicker resolution of issues.
Manage Increased Growth
Is your organization responsible for additional customers and employees from a recent acquisition or struggling to keep up with end-user requests due to company growth? If so, you may benefit from business process outsourcing.
These services act as an extension of your internal teams, allowing trained agents to assist with after-hours, weekend only, or 24×7 support based on your ticket count for a quicker resolution of issues, leading to increased end-user satisfaction.
Don't Waste Resources on Temporary Fixes to Your Business's IT Problems
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