A More Human-Centric Approach to AI-Powered CX/EX
Today’s modern businesses are quickly moving from transactional to transformational experiences for both customers AND employees.
This demands more intelligent, ever-evolving digital tools that not only engage users more efficiently and intuitively but also – more humanly.
Buchanan’s OLIVR is a fully integrated IVR + Chatbot solution that combines Artificial Intelligence and over 400 leading API partner integrations that bring to life more highly-personalized experiences and accelerate business growth across your entire digital ecosystem:
- Customers
- Employees
- Consultants
- Partners
- Vendors
OLIVR Says All The Right Things - Naturally
Conduct Personalized Conversations in 100+ Languages
Through Natural Language Processing, Conversational AI, and Quick Response capabilities – OLIVR delivers a more consistent, friendly, and naturally-engaging user experience in 100+ common languages.
Thanks to OLIVR’s advanced machine learning, businesses can now understand user intent, context, and content spoken in users’ Natural Language to provide more dynamic and intuitive user experiences virtually anywhere in the world.
Keep The Conversations Flowing Through Robotic Process Automation (RPA)
RPA software technology is changing how the world gets work done to help make your business more profitable, flexible, and responsive.
Just like real people, our AI-infused system understands what’s on the screen to extract the right data in order to perform a broad range of defined topics in seconds.
Through its reliable, predictable, and dependable operations design, RPA simplifies and automates daily IT maintenance needs to reduce repetitive, high-volume tasks and deliver faster, more consistent customer experiences.
Live Agent Services:
Solve Customer & Employee Needs In Seconds
Sometimes a particular customer or employee issue cannot be resolved through automated self-service channels. Not to worry.
OLIVR instantly escalates tickets to our friendly, knowledgeable team of technology and process experts, who step in and resolve the issue in seconds.
It’s this level of seamless, personalized support that makes OLIVR stand head and shoulders above the rest.
OLIVR Orchestrate Your Digital Experience Journey:
Fully Automated Saas Solution For Today's Modern Business
Natural Language-based Speech Recognition
OLIVR Enables Users to interact with the system naturally, in their own words.
Personalized User Experience
OLIVR interprets user data to personalize the experience, which ultimately increases overall user satisfaction.
Less Reliance On Live Agents
OLIVR gets the right conversation going, improving the efficiency of automated system and need for Live Agents.
Reduce Operation Costs
OLIVR increases efficiency, higher self-service rate, improved call resolution and greater Live Agent utilization.
From Robotic To Intelligent
OLIVR accelerates end-to-end business processes that think, learn and adapt on their own.
Data Analytics
OLIVR delivers actional insights to optimize performance an meet organizational KPIs.
Digital Workplace:
OLIVR Talks To Employees, Too - Wherever They Are
Establishing a highly efficient and ultra-connected digital workplace is at the forefront of organizational success.
With 66% of U.S. employees currently working remotely, at least part-time, experts predict that there will be 36.2 million Americans doing so by 2025. Clearly, the remote trend is not going away, with 85% of managers believing that remote teams are here to stay.
OLIVR arms your users with the ability to access critical data and applications – securely, from anywhere, and via their preferred methods and devices to ultimately:
- Boost Employee Productivity
- Drive Internal Collaboration
- Increase Employee Satisfaction
Solve Employee Issues Instantly
Deliver the Right Resources, Right When They're Needed
Nothing is more frustrating than being stuck waiting for support.
To keep employees happy and productive, OLIVR’s AI-powered chatbot steps in to solve employee issues automatically – from simple password resets to more in-depth policy questions.
- Instantly relays issues from chat, email, and web portals
- Resolves issues across the Enterprise (IT, HR, Finance, Facilities, Marketing, Sales)
- Gives convenient access to centralized resources: forms, FAQs, knowledge base articles
Close The Knowledge Gap
Maximize Self-Learning Tools and Information
A critical part of self-service is self-learning, identifying, and tracking. Improving employee information gaps can have a major positive impact on your business.
By identifying consistent questions and patterns from employees, OLIVR’s AI-powered Insights helps you:
- Pinpoint key employee information and knowledge needs
- Update current content based upon data trends
- Identify and develop new types of content needed
Future Proof
OLIVR’s Seamless & Continuously Evolving Integrations Ensure Your Investment Never Grows Obsolete.
- Adaptive Continuous Machine Learning
- On-Going New Skills Upgrades
- Self-Installing Cloud Updates
- New User Interface Personas
Transform Your Business:
Happier Customers. Happier Employees. Major Cost Savings.
Benefits of customer service automation software:
Increased productivity
Increased team collaboration
Enhanced service processes
Enhanced customer experience
Reduced cost of IT operations
Reduced amount of human errors
Streamlined communications
Maintained consistency in tone and approach
