Build modern, flexible digital experiences that lower your total cost of ownership

In today’s digital-first world, it’s important to have a modern digital architecture that delivers highly personalized and intuitive experiences that meet user expectations.

IVR + Chatbot

Capture every customer request and analyze the data to identify opportunities for future automation and integration, simplify operations, enhance employee engagement, automate and lower service costs, and support revenue objectives.

Robotic Process Automation

Grow and enhance the customer experience through reliable, predictable, and dependable operations and to automate and simplify daily IT maintenance needs such as password resets and account unlocks.

Digital Workplace

Arm users with the ability to access critical data and applications – securely, from anywhere, and via their preferred methods and devices – ultimately boosting employee productivity, collaboration, and satisfaction.

Live Agent Services

If employees or customers are experiencing an issue that cannot be resolved through self-service channels or your knowledgebase, tickets can be escalated to our team of expert agents for personalized support.

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We use Buchanan as our all-in-one IT partner. They provide our service desk, IT infrastructure monitoring and management, break/fix assistance, and more to keep our organization running smoothly

Executive Vice President/CFO at non-profit organization