IT Service and Helpdesk

A digital transformation that makes your users more productive and self-sufficient

Banish All IT Problems

Don’t let the lack of in-house service desk capacity affect your end users or critical IT needs.

Our Services In A Glance

Resolve urgent IT issues and enhance your end user experience with our IT helpdesk

Device & Hardware Support

We’ll support your laptops, workstations, and more so you can focus on growing your business.

24/7/365 Remote Support

Whether you need IT support during business hours or on weekends, our team is available 24/7.

Software Support

When software issues strike, our helpdesk team is available to help 24/7.

Comprehensive Reporting

Every issue is tracked in a comprehensive dashboard where you can see information about the problems impacting your team and how we solved it.

Customized Support Options

We’ll deploy a solution that’s customized to your needs, whether it’s 24/7/365 help or another solution.

Microsoft Office Support

Whether it’s Microsoft 365 support or custom upgrades, our team will exceed your expectations.

Application Support

Ensure your applications stay current with your business’s specific needs and goals.

Business Process Support

Increase efficiency throughout your organization and improve end user satisfaction.

What Clients Say
About Buchanan:

“Buchanan Technologies has been a reliable partner for our technical staffing needs. As a software development consultancy firm servicing a wide variety of clients, our staffing requirements and desired skill levels can range from entry-level to executive management (and everything in between). Buchanan’s networking and recruiting efficiencies have saved time and effort while helping us successfully place several candidates for our clients and we appreciate their support!”
Angela Lawlor
Director of Human Resources, Binary Star

Our Partners

Are you a college or university looking to reduce IT costs?

Features of Service

Why Work with Buchanan IT Support Helpdesk Services?

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included. 

  • We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue 
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada

USA

3 Locations

Canada

3 Locations

Europe

1 Location

India

1 Location

End User Support by the Numbers

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Buchanan has over 500+ IT experts on staff, who are ready to assis

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Buchanan has over 6 delivery centers across North America.

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Satisfaction guaranteed with our stringent SLAs for every project.

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Buchanan has been operating for over 30+ years.

Case Studies

Automotive Retailer Cut Costs and Increased Productivity

A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.

Service Desk Reduces User Downtime at George Brown College

A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.

City of Mississauga Undergoes SharePoint Upgrade

Buchanan provided an entire solution to upgrade and migrate Mississauga’s Intranet.

Ensure Your Teams Stay Productive

We understand the criticality of around-the-clock functionality; that’s why our 24/7/365 service desk will eliminate downtime at all your offices and satellite locations. 

With one service desk contract, you’ll get consistent service so your teams remain productive and clients happy.

IT Service and Helpdesk
IT Service and Helpdesk

Get Back to Doing What You Do Best: Growing Your Firm

We’ll give you access to an experienced IT leader who knows your industry inside and out. When you need priority help, you will know who to call so that the stress of managing IT is off your plate.

IT Support Helpdesk Packages

Customized

Fix urgent IT problems by creating a custom managed services package using any of our IT services

Fully Dedicated

Your business can operate seamlessly with a dedicated helpdesk that has agents who understand your environment

Leveraged

Get the support you need with a plan that shares service agents amongst others.

Hybrid

Full-time staff is at your business with a team of agents at our delivery center

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.