IT Service and Help Desk
Need Technical support for critical IT services and projects?
We’ll give you 24/7/365 access to skilled service desk agents to keep your business running smoothly and around-the-clock.
Banish All IT Problems
Don’t let the lack of in-house service desk capacity affect your end user experience or from accomplishing your critical IT needs.
Options for a fully dedicated service desk means you can use help desk agents that are exclusively staffed for your business’ needs and understand your environment inside out.
Comply with regulatory needs and support your business through bilingual support for all your IT requirements.
Have 24/7/365 support so any technical incident can be resolved instantly without headaches, whenever they happen.
Keep critical IT services and projects running with skilled North American agents and offshoring options that ensure your projects stay on track and on budget.
Speak to an IT Expert
Ensure Your Teams Stay Productive
Your business has clientele across the globe. We understand the criticality of around-the-clock functionality; that’s why our 24/7/365 service desk will eliminate downtime at all your offices and satellite locations.
With one service desk contract, you’ll get consistent service so your teams remain productive and clients happy.
Your IT Will Work Flawlessly. That’s Our Guarantee.
We take our SLA commitments seriously. We’ll meet and exceed your expectations, so you don’t have to worry about revenue loss or data theft. If we don’t meet your standards, we’ll correct the issue within 30 days.
Get Back to Doing What You Do Best: Growing Your Firm.
We’ll give you access to an experienced IT leader who knows your industry inside and out. When you need priority help, you will know who to call so that the stress of managing IT is off your plate.
Service Desk Reduces User Downtime at George Brown College
A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.
Automotive Retailer Cut Costs and Increased Productivity
A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.
City of Mississauga Undergoes SharePoint Upgrade
Buchanan provided an entire solution to upgrade and migrate Mississauga's Intranet.