Can Buchanan Help With Your
Service Desk Needs?
See Why CEOs and CIOs of all organizations
choose Buchanan
We pride ourselves in the flexibility of services that can be customized to meet the end user support needs of most any organization.
We have Flexible Delivery Methods
Every Agent is HDI Certified – 100% with Full Management of Resources
Flexible Pricing by Leveraging our Onshore, Nearshore and Offshore Offerings
30+ Years in Business and Multiple Industries of Experience
We offer Customer 24/7/365 Support
Robust Reporting Dashboard Provides
The Buchanan Technologies service desk is one of our veteran services in our 30+ years of business. With 6 delivery service centers across the United States, Canada and even as far as Europe.
We proudly boast a 97% Customer Satisfaction rating with our clients and would love the opportunity to see if we can continue to meet that benchmark with you. Whether you are running an in-house desk and need supplemental support or need a full solution with multiple channels of support in a 24/7 x 365 desk that offers full business process support, we can help.
The Buchanan desk is HDI Certified and we’ve been awarded the Pinnacle of Excellence Award for 3 Years running! We welcome you to complete a few simple questions to see if we can help your business improve processes, improve service levels or provide a savings.
Why Our Clients Say We’re One of the Best Service Desk Companies
“We’re extremely happy with what Buchanan was able to do for us, and we are finally able to provide our users with round-the-clock support. Buchanan came in and provided us with the discipline and expertise needed to get us on track. Our users are happy and better supported. It’s changed the way our business operates for the better.”
“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”
Certifications and Standards
With a Buchanan Certified HDI Service Desk,
There Are Options to Fit Your Business!
Business
Day Only
Take the stress off of your internal IT team and support your end users in every office by utilizing our business day only support desk to help with business processes and end user issues.
After Hours, Weekend or Overflow Coverage
Typically after hours coverage is 7pm – 7am, but out flexibility can pick up when your office hours end. We also offer weekend support or even seasonal ramping for times of the year that your business needs additional agents.
24/7 X 365
Coverage
Year round coverage offering comprehensive support every day of the year, including holiday schedules. Save on overtime expenses and the stress of covering those weekend schedules by utilizing an all inclusive solution.