IT Service Desk Solutions
See Why CEOs and CIOs of all organizations choose Buchanan
Buchanan Technologies’ Support Center provides your end users the technical support they require to run the business and minimize downtime. From application support to business process support, our customer service friendly staff is here to provide a complete Service Desk solution.
Our Service Desk solutions offers the following:
- Flexibility Includes Shared Resources or a Dedicated Desk
- Use Your Tool, or our Robust Tool – Powered by BMC Remedy
- Full Time, After-Hours or Weekends Only
- Standard Service Level Agreements (SLAs), or Customized to Your Needs
- Robust Reporting Dashboard Provides Complete Visibility
- Redundant, Secure, North American based Service Delivery Centers (SDCs)
- Complete Support includes Voice/Chat/Email Resolution
- End User Application Support
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With a Buchanan Certified HDI Service Desk,
There Are Options to Fit Your Business!
Weekends
Save on overtime expenses and the stress of covering those weekend schedules. Use your team throughout the week, and the Buchanan team picks up on the weekend, offering 24 hour coverage.
After Hours
Typically 7pm – 7am coverage. Our flexibility picks up when your office hours end.
24/7 X 365
Year round coverage offering comprehensive support every day of the year, including holiday schedules.
WE STAND BEHIND A
CUSTOMERS FIRST APPROACH
“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”
Ryan Burton
Director, I.T. Planning & Client Services – Humber College Institute of Technology and Advanced Learning & Loans
“The team at Buchanan has reduced the technical downtime that our branch locations were experiencing and reduced the expenses of sending a technician from our corporate offices.”
Lisa Lorento
Vice President – Primelending