Can Buchanan Help With Your Service Desk Needs?
Buchanan Technologies service desk is one of our veteran services in our 30+ years of business.
Whether you are running an in-house desk and need supplemental support or a 24/7 x 365 desk with multiple support channels, we can help.
100% of our service desk agents are HDI certified and we’ve been awarded the Pinnacle of Excellence Award for 5 consecutive years and counting.
At Buchanan, we pride ourselves on the flexibility of services that can be customized to meet the support needs of any organization.
Our support packages include:
Customized
Resolve major IT issues with a custom managed service package and any of our IT services.
Leveraged
Gain the support you need with a plan that shares service support agents with others.
Hybrid
Receive full-time staff at your business and a remote team at our delivery centers.
Fully Dedicated
Ensure your business operates seamlessly with dedicated helpdesk technicians who understand your infrastructure.
Improve Your End User Support Experience
Let’s get started
“When Williams Janitorial Supply was at a crossroads with our IT solution, Buchanan Technologies was there to provide much-needed expertise and oversaw the transition of our on-premises environment to the cloud. Furthermore, when Buchanan realized our accounting software had an existing cloud solution, they recommended we transition that system as well for a seamless and more secure experience. We were very happy with how the migration went and have enjoyed the benefits of a virtual platform.”
Kimberly A. Hobby, President
Lafe T. Williams & Associates, Inc.
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Is your organization seeking to:
Expand business operations to 24/7/365?
Scale your desk to meet seasonal demand?
Unburden your staff from level 1 tickets?
Improve speed to resolution rates?
Provide a consistent user support experience?
Reduce technical downtime?
Why Choose Buchanan?
HDI Certified
100% of our service desk team members are certified in HDI’s best practices, including front-line staff, managers, and directors. Buchanan has also received the HDI Pinnacle of Excellence Award for 5 consecutive years and counting.
97% CSAT Rating
We proudly boast a 97% customer satisfaction rating with our clients and would love the opportunity to see if we can continue to meet that benchmark with you.
Iron-clad SLAs
We'll define and document business-critical SLAs like first-call resolution rates, speed to answer, and call quality scores to ensure a consistent support experience and meet or exceed user expectations.
Proven Expertise
Buchanan supports over half a million end users across multiple key industries, including education, healthcare, automotive, retail, and manufacturing, and supports critical business applications with its ever-expanding IT support services.
Global Presence
Through 5 service delivery centers, Buchanan’s expansive team of HDI certified agents are committed to providing an unmatched client experience by supporting multiple time zones and a variety of languages around the globe.
Flexible Delivery Methods
Whether you require business day, after-hours, or 24/7/365 support, you can choose from our flexible delivery and pricing models to meet your needs and budget.
Global Headquarters: 1026 Texan Trail Suite 200, Grapevine, TX 76051
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