Service Desk vs Help Desk: Do you know the difference?

When you need IT support, most managed IT service providers offer two options: service desks and help desks. While they may seem synonymous, there is a difference between the two. When you are deciding which is best for your IT needs, here are the main differences between a help desk vs. a service desk. Service […]

How to Answer, Categorize, Prioritize, Track & Reduce IT Support Tickets

Did you know that in most businesses, 69% of IT support tickets are resolved in one response? With a few tweaks and changes, you can drastically improve your IT support ticketing system. Getting this system to work efficiently is not easy: it requires careful planning and use of proper tools and strategies.   Learning how to […]

The 5 Most Common IT Problems

Businesses today rely heavily on IT strategies. Unfortunately, many businesses don’t place enough focus on IT problems that could be affecting their business processes and security. Taking some basic measures can solve a variety of issues and help prevent risks, downtime, and troubleshooting. The majority of technology problems have easy solutions and complex IT challenges […]

What are the Different Tiers of IT Support

If you’re having difficulty with a software program, website, computer, or a device, you often have the option of contacting the manufacturer’s IT support tiers or the IT helpdesk support tiers.  Technical support is more than a person who answers the phone, it’s a process that is designed to resolve customer issues rapidly. A company’s […]

How To Manage Your IT Help Desk

Managing an IT Helpdesk

An IT helpdesk is a necessary resource for organizations to ensure that their internal processes run smoothly. A good IT help desk strategy is to offer a centralized resource to address service disruptions, and provide end-user service support, with the goal of achieving a 95% satisfaction rate. How your IT helpdesk management handles their calls […]

IT Help Desk – 13 Best Practices

A major challenge for many growing businesses is that their day-to-day IT challenges balloon in tandem with additional hiring, offices, and other expansions. Be it the internet going down unexpectedly, applications crashing, or laptops malfunctioning, your business will need a “go to” resource to receive the complaints, and resolve them. That resource is your IT […]

Oklahoma City and Tulsa Tech Support

Tech Support Companies in Oklahoma Oklahoma city and Tulsa Oklahoma information technology support companies with national coverage. Buchanan Technologies is an award-winning technology firm Based in Grapevine Texas, with local offices, and field service technicians placed throughout the United States. Call us at 1-888-730-2774 for more information Call Now Tech Support Pricing and Services Offering […]

Outsourcing IT Help Desk Services

IT Help Desk Services and Support IT Help Desk Services and Support are more popularly being Outsourced across all industries, both public and private. Across the United States and Canada, Universities, Colleges, and Private sectors are realizing that outsourcing their internal IT Help Desk needs has many benefits, and no greater benefit than the cost […]

Help Desk Support Texas

Help Desk Technicians, Software, and Support for Texas Buchanan Technologies offers Help Desk Support to Universities, Government Offices and Businesses across the state of Texas. If you are looking for an easy way to streamline your information, work flow and the support you offer for your students, clients and staff we offer 24/7 Help Desk […]

Tips to Improve Help Desk Communication and Customer Satisfaction

Help Desk Improvement Ideas At Buchanan’s Technologies’ Support Center, our business is not only based on having the right information to help end-users but also having “great communication skills” over the phone. Communication Skills for Technical Support In the world of help desks, communication and messages can become confused with incorrect information or instructions because […]