On-Demand IT Field Services Help Retailers Navigate Change

With the rise of digitalization and changing consumer preferences, the retail sector needs to be adaptable and efficient to thrive. The use of an On-Demand IT field services organization can provide a competitive advantage in ensuring the success of the retail sector. This blog delves deeper into the trends driving the increased need for On-Demand […]

8 Remote IT Support Benefits You Can’t Ignore

IT Support Benefits

 In today’s fast-paced digital landscape, businesses are in a perpetual race to remain technologically agile. The agility to pivot and adapt is no longer a luxury; it’s the cornerstone of a thriving organization. A pivotal trend that’s reshaping the business tech landscape is remote IT support. By harnessing the power of cutting-edge technology and […]

Saving and Boost Performance With Holistic System Review Developed by Buchanan

Holistic System Review

In today’s technological landscape, businesses navigate complex ecosystems that can be challenging to manage. With many components such as applications, middleware, databases, hardware, and network configurations to oversee, it’s easy to overlook potential opportunities for cost savings or performance improvements. That’s precisely where Buchanan’s Holistic System Review (HSR) can prove invaluable. What is a Holistic […]

The Top Industries in Toronto That Inhabit the City – and Are Poised for Growth

Toronto is the financial and cultural capital of Canada, a bustling metropolis and fourth largest North American home to millions of people . Often dubbed the most multicultural city in the world , it turns out that Toronto industries are almost as varied as its people. The top industries in Toronto generated cumulatively well over […]

Outsourcing Health Care Services: Pros & Cons

Outsourcing Healthcare Services

As operational costs continue to rise, an increasing number of hospitals are turning to outsourcing as a way to mitigate their expenses. So much so in fact, that the global healthcare BPO market was valued at $334.15 billion USD in 2021 and is projected to more than double to $755.76 billion by 2030. In this […]

Outsourcing Hospital Services + What You Need to Know

Hospital Outsourcing Services

Running a hospital or healthcare facility is one of the most demanding jobs on the planet, there’s no question. Above all else, the focus for healthcare operators is always on achieving positive patient outcomes and sustaining a high standard of care. But with so many different non-care and non-clinical support services to manage, how do […]

Business Process Outsourcing (BPO) for Healthcare

Emerging technologies, digital capabilities, and consumer expectations are prompting healthcare providers to shift from traditional patient care and customer support channels to deliver their services in more innovative ways.  For example, patients today expect technology-driven healthcare solutions, such as the ability to book and manage appointments online, receive care virtually through telehealth, easily access their […]

The Pros and Cons of Outsourcing IT Services

database managed services

Understanding the types of IT outsourcing pros and cons businesses face is essential. From gaining a competitive advantage in the marketplace to reliable technology management delivered by certified IT experts, the advantages of IT outsourcing are widespread. Also equally important to know would be the disadvantages of IT outsourcing. Remember, not all managed service providers […]

Help Desk vs. Service Desk: What’s the Difference?

One provides a much more comprehensive IT solution. Need IT support for your business and wondering which flavor to choose, help desk or service desk? You’ve come to the right place. Both solutions handle communications with your customers while managing incidents and service requests. But the main difference between a help desk and service desk […]

How to Prioritize & Reduce IT Support Tickets

Did you know that in most businesses, 69% of IT support tickets are resolved in one response? With a few tweaks and changes, you can drastically improve your IT support ticketing system. Getting this system to work efficiently is not easy: it requires careful planning and use of proper tools and strategies.   Learning how to […]