Outsourcing Health Care Services: Pros & Cons

Outsourcing Healthcare Services

As operational costs continue to rise, an increasing number of hospitals are turning to outsourcing as a way to mitigate their expenses. So much so in fact, that the global healthcare BPO market was valued at $334.15 billion USD in 2021 and is projected to more than double to $755.76 billion by 2030. In this […]

Outsourcing Hospital Services + What You Need to Know

Hospital Outsourcing Services

Running a hospital or healthcare facility is one of the most demanding jobs on the planet, there’s no question. Above all else, the focus for healthcare operators is always on achieving positive patient outcomes and sustaining a high standard of care. But with so many different non-care and non-clinical support services to manage, how do […]

Business Process Outsourcing (BPO) for Healthcare

Emerging technologies, digital capabilities, and consumer expectations are prompting healthcare providers to shift from traditional patient care and customer support channels to deliver their services in more innovative ways.  For example, patients today expect technology-driven healthcare solutions, such as the ability to book and manage appointments online, receive care virtually through telehealth, easily access their […]

Service Desk vs Help Desk: Do you know the difference?

When you need IT support, most managed IT service providers offer two options: service desks and help desks. While they may seem synonymous, there is a difference between the two. When you are deciding which is best for your IT needs, here are the main differences between a help desk vs. a service desk. Service […]

How to Prioritize & Reduce IT Support Tickets

Did you know that in most businesses, 69% of IT support tickets are resolved in one response? With a few tweaks and changes, you can drastically improve your IT support ticketing system. Getting this system to work efficiently is not easy: it requires careful planning and use of proper tools and strategies.   Learning how to […]

The 5 Most Common IT Problems Businesses Face

Businesses today rely heavily on IT strategies. Unfortunately, many businesses don’t place enough focus on IT problems that could be affecting their business processes and security. Taking some basic measures can solve a variety of issues and help prevent risks, downtime, and troubleshooting. The majority of technology problems have easy solutions and complex IT challenges […]

What are the Different Tiers of IT Support

If you’re having difficulty with a software program, website, computer, or a device, you often have the option of contacting the manufacturer’s IT support tiers or the IT helpdesk support tiers.  Technical support is more than a person who answers the phone, it’s a process that is designed to resolve customer issues rapidly. A company’s […]

How To Manage Your IT Help Desk

Managing an IT Helpdesk

An IT helpdesk is a necessary resource for organizations to ensure that their internal processes run smoothly. A good IT help desk strategy is to offer a centralized resource to address service disruptions, and provide end-user service support, with the goal of achieving a 95% satisfaction rate. How your IT helpdesk management handles their calls […]

IT Help Desk – 13 Best Practices

A major challenge for many growing businesses is that their day-to-day IT challenges balloon in tandem with additional hiring, offices, and other expansions. Be it the internet going down unexpectedly, applications crashing, or laptops malfunctioning, your business will need a “go to” resource to receive the complaints, and resolve them. That resource is your IT […]

Oklahoma City and Tulsa Tech Support

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