24/7/365 Dallas IT Help Desk Services:
IT issues can strike when you least expect this. Have a team of dedicated IT professionals standing by to resolve issues and get you back to work quickly.
Our IT helpdesk support in Dallas is available 24/7/365 to resolve problems whenever they appear.
We’re here to cover all your IT needs, including:
- Remote support
- Device and hardware support
- Software support
- Comprehensive reporting
- Day to day IT help
- And more
Business Process Support:
When your business processes align with your IT infrastructure, it can boost your organization’s efficiency.
Our Dallas IT helpdesk experts provide more than just tech support.
If you outsource your IT help desk in Dallas, we’ll support your business processes as well to ensure everything runs smoothly:
- Customer service and client relations
- Asset management
- “How-To” & consulting support
- Escalation management
- Contact management
- End-to-end case management
Dedicated Point of Contact:
When you outsource your IT helpdesk to Buchanan, you’ll never need to re-explain the same issues to different technicians.
We offer dedicated points of contact, so one technician will handle incident management from start to finish.
Your point of contact will gain a thorough understanding of the problems facing your business and be able to create personalized solutions for lasting results.
Remote Helpdesk Solutions:
Downtime is expensive, and the longer you wait for a resolution, the more expensive a problem becomes.
With Buchahan’s IT help desk services in Dallas, your issues can be resolved 100% remotely, saving time on travel.
We’re able to remotely assist with everything from troubleshooting and update installation to system monitoring and technical support from our state-of-the-art call center.
Hardware and Software Support:
Your hardware and software are the tools that keep your business moving.
We’ll resolve any equipment problems that impact your business:
- Microsoft Office implementation
- Phone, printer, and server setup
- User password resets
- Device support for desktops, laptops, and smartphones
- Custom application support
- Antivirus and spyware software
- And more
An experienced helpdesk specialist will troubleshoot and resolve any problems with your hardware and software.
Onsite Field Support:
Although most problems can be resolved from our call center, some issues are too complicated for remote solutions.
No matter your problem, Buchanan’s onsite techs are here to help. We specialize in:
- Hardware tuneups
- Office relocation
- New team setups and onboarding
- Wireless deployments
- And more
For more difficult problem management, Buchanan can have a tech on-site anywhere in Dallas within 24 hours of your request.
You can also choose a part time or full time Dallas field technician as a part of your outsourced IT services.
Don’t wait around for a field tech. We’ll be there within hours, not days, to help you resolve your most complicated IT issues.
Customized Support Options:
Why pay for services you don’t need?
Buchanan offers four levels of outsourced helpdesk support so Dallas businesses can choose the package that best suits their unique needs:
- Customized service
- Fully dedicated service
- Leveraged service
- Hybrid service
IT solutions aren’t one-size-fits-all. Choose the package that’s right for your business for cost effectively managed services.
There’s no doubt that cloud-based platforms and SaaS solutions can optimize your business performance, but they’re not always easy to implement and manage.
Remove the difficulties with Buchanan’s helpdesk service in Dallas. We’ll help with all your cloud-related needs:
- System integrations
- Bug fixes
- And more
Harness the power of the cloud backed by an experienced team of IT professionals.