Grapevine, Texas — United States — October 1, 2014 — Buchanan Technologies, a leading enterprise IT services and solutions firm, is excited to announce its Support Center team has received the HDI Team Certified Award. HDI is the worldwide professional association and certification body for the technical service and support industry.
The HDI Team Certified Award recognizes support center and help desk teams for their commitment to service excellence through the adoption of best practices and the acquisition of enhanced skills and knowledge. This award is for support team of four or more members where at least 80 percent of the team members are HDI-certified.
“I am incredibly honored to be a part of this accomplishment.” said Sean Kirby, Vice President of Buchanan Technologies’ Support Center. “This cements several months of hard work to not just receive recognition for earning individual certifications, but to collectively demonstrate a greater maturity in IT Service Management and Customer Service Delivery.“
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With six service delivery centers across North America, Buchanan Technologies has been providing IT end-user help desk and support center solutions for over sixteen years. Every year, Buchanan nominates its support analyst for the HDI Analyst of the Year Awards at local chapters as well as hosting local HDI Chapter meetings.
But Buchanan Technologies penchant for quality service doesn’t stop at being awarded HDI certifications. Buchanan’s Support Center is in the final phases of becoming ISO 20000-1 certified, which is specific to information technology service management.
“High-quality support has always been a priority for the Support Center and its analysts,” said Kirby. “I feel that our new HDI certification and upcoming ISO 20000-1 certification will only increase and enhance the level of support quality we provide to our clients’ end-users every day.”
To learn more about Buchanan Technologies Support Center, visit www.buchanan.com/it-service-desk or contact us at 1-888-730-2774.