Complete IT Managed Services
Buchanan Technologies provides complete managed services to support clients’ Servers, Applications, Databases, Network Devices, Storage, and Middleware. Our complete managed services offering includes full monitoring and management, threat protection, patching and backup and restoration of servers, desktops and network devices, as the service applies. Our clients receive the benefits of the latest technology from the BMC Suite, a Gartner Magic Quadrant Rated ITSSM, including Remedy, Truesight, and Entuity. In addition, we utilize our partnership with Sophos to protect your servers and desktops from threats and ransomware attacks, and Commvault tools for a complete backup solution. These partnerships and tools are our investment and provides you with industry leading services with no capital costs. We monitor, manage, and handle issue resolution and patching. Service Levels are published to ensure your systems are reliable and predictable.
What makes our services unique is the al-a-cart creativity. We provide only the services you need and customize a plan within your budget. If you only need patching, we’ll only do patching. You choose the services you require, or we can monitor and manage your full environment with a dedicated Service Delivery Manager that makes us an extension of you to handle your IT management as if it is our own. As an added benefit, our 24/7 x 365 Service Delivery Centers proactively monitor your technology to prevent service outages. Resources are assigned to support and manage your technology at a price point that is incredibly competitive with a high quality of service.
Included with Managed Services CompleteComplete managed services includes all of the services below, or you can choose only the solutions you require.
- Managed Backup All backup management, hardware and software as well as reporting and verification for desktops, servers, or both
- Managed Desktop Full threat protection, patch management and backup and restoration
- Managed Network Devices Monitoring and Management of all routers, switches, firewalls, WAPs/WLCs
- Managed Server Complete monitoring and management, as well as threat protection, patch management and backup and restoration
Features of Managed Services Complete
- System Installation configuration and management
- System Monitoring with tuned monitoring tool to support workload
- Network Management
- Timely commitment for response and issue resolution
- Quarterly Security Patching with patch score validation
- Monthly reporting transparency and metrics
- Buchanan dedicated Service Delivery Manager
Benefits of Managed Services Complete
- Cost Effective: Saves costs compared to full-time employee model
- Minimal Up Front Cost: Our processes and management ensure a minimal set up cost
- 24/7 x 365 Coverage: Global team support model provides 24x7x365 coverage that includes additional support required for increased reliance on IT Systems
- No Tools Needed: Service includes all enterprise monitoring and management tools
- Focused Resources: Reduces the burden on internal staff to manage and monitor all systems, freeing them to work on daily responsibilities
- Customized Reporting: Dashboard and incident access is provided to all key stakeholders, assisting with ongoing business decisions, expected system upgrade cost visibility, and complete coverage to all incidents
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