Grapevine, Texas–United States—April 4, 2018, 11:00 AM—Buchanan Technologies has announced their acceptance of the HDI Team Certified Pinnacle of Excellence award for their offering of IT Service Desk Solutions. HDI has recognized Buchanan’s commitment to excellence as 1 of only a few nationally recognized organizations that completely train and certify every service desk team member in HDI’s best practices, including frontline staff, managers, and directors.
“The customer experience comes first. Every ticket is just as important as the next, so we need everyone on the same page to ensure consistent quality” says Vice President of Support Services, Sean Kirby. “We want every interaction with our Service Desk to be an enjoyable experience.”
Through Kirby’s strong leadership and strategic company investments, Buchanan now supports over half a million end users with ever expanding support services. They take their client experience seriously, and want to guarantee support for every user, no matter the time or location. Buchanan’s team of over 140 agents offers global, 24-hour support, every day of the year. By supporting five service delivery centers, Buchanan can reach customers in multiple time zones and a variety of languages, and ensure all end users are assisted.
“We service companies operating on a global scale,” says Kirby. “We have to be ready to support them at any time.”
Buchanan has a broad client experience, and customers all across the United States, Canada, and Europe. By implementing ITIL standards (Information Technology Information Library) they can align such broad customer needs with available services. By focusing primarily on helping executives in mid-market and enterprise level organizations, Buchanan maintains a universal client experience throughout the entire organization.
“It is an honor for our organization to receive the HDI Team Certified Pinnacle of Excellence award for the second year in a row. We believe that having a 100% HDI certified team provides great value to our organization and to the customers we serve. We are committed to the continued growth of our Service Desk organization while maintaining excellent service levels. We believe that adhering to the HDI standards will enable us to achieve these goals.” said Stephen Sweett, President of Buchanan Technologies.
A complete list of all Pinnacle of Excellence recipients can be found on the HDI website.