BTConnect Support

Get complete business and IT support for
faculty, staff, and students.

IT Support When and Where You Need It

Provide your users with a range of support options that meet their unique needs and leverage our experienced analysts when you require support for critical systems.

Receive support for multiple channels any time of day, including live chat, phone, email, SMS, and more, to cater to each persona within your institution.

Ensure issues are resolved quickly and efficiently and that critical systems have high availability to reduce the impact of technical issues and improve user satisfaction.

24/7 technical support means our team can provide support for all of the critical systems and applications students and faculty rely on. 

Take your institution’s IT support a step further and leverage our analysts to streamline and simplify repetitive business tasks. 

Customizable Managed Monitoring Solutions

Get all-in-one IT Support for your school with BT Connect

See What’s Included with BTConnect Support

Minimize interruptions for your students and faculty regardless of when or where they are working. With BTConnect Support, students, faculty, and staff have round-the-clock access to technical support whether they are working on campus or in a remote setting. 

Choose from a selection of flexible and robust IT service desk support packages so your institution can get the support it needs while staying within budget. With our SLA-protected response times, high first-level resolution rates, and proven triaging processes, you can improve user satisfaction and reduce the impact of technical issues on your faculty, students, and staff. 

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included. 

  • We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue 
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada


3 Locations


3 Locations


1 Location


1 Location

Buchanan Technologies by the Numbers

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Buchanan has over 750+ IT experts on staff, who are ready to assist

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Buchanan has over 7 delivery centers across North America.

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Satisfaction guaranteed with our stringent SLAs for every project.

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Buchanan has been operating for over 30+ years.

Don't Waste Resources on Temporary Fixes to Your Business's IT Problems

Request a free consultation today