Extended Support for Oracle Database 12c for E-Business Suite Databases Ends July 31, 2022

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Effective July 31, 2022, Oracle will be ending the extended support fee waivers for E-Business Suite Databases running on 12c and will enter its sustaining support model.

What is Sustaining Support?

Oracle offers three tiers of support – premier, extended, and sustaining – which are dependent upon the version release date. Learn more about Oracle software technical support policies here.

Sustaining support is the least comprehensive support option of the bunch and does not cover new updates, fixes, security alerts, or critical patches and updates. It also does not cover new tax, legal, and regulatory updates. This can lead to system outages, cyber attacks, compliance issues, underperformed instances, and a plethora of other challenges.

Upgrading to Oracle Database 19c: What You Need to Know


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Why Should I Upgrade?

In addition to the concerns around sustaining support, Oracle Database 19c includes performance benefits and new features to maximize your database performance and scalability as well as a long-term support commitment. Upgrading your EBS Database to 19c is also critical to ensure your environment is secure against vulnerabilities and cyberattacks.

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Preparing for the Transition

Database workloads require expertise, strategy, planning, and management. When you add a large-scale project to the mix – like the upgrade to Oracle Database 19c – there are a lot of things to consider to ensure the process goes as smooth as possible.

Because of the complex nature of a database upgrade and the likelihood of issues arising, it is ideal to partner with a reputable IT firm that specializes in database services if you do not have the resources or expertise in house. 

When upgrading to Oracle Database 19c, our team will:

  • Review the existing production environments
  • Review and document the prerequisites per current environments
  • Review and document the relevant OS and system configuration requirements
  • Review and identify any applications interoperability patches and requirements
  • Prepare and execute the 19c database upgrade in development
  • Test environments 
  • Tune and optimize the 19c database upgrade cycles and environments 
  • Provide technical support during testing cycles
  • Monitor environments during user and load testing windows

Plan Your Upgrade Path Today

Buchanan can help with your database upgrade efforts, whether we act as an extension of your internal teams and complete only portions of the upgrade, or fully take on the project so you don’t have to worry about a thing. 

Our team provides professional, consulting, and technical services using a proactive and holistic methodology to resolve performance problems and ensure customer implementations are successful. Buchanan’s portfolio of end-to-end database management solutions include:

  • Oracle deployments
  • Upgrades 
  • Capacity planning
  • Benchmarking and sizing
  • System and performance testing
  • Remote administration and monitoring
  • Custom applications development

Please get in touch if we can help with your database upgrade or other database projects.

Interested in Managed Services for Your Organization?

Contact Buchanan Today.