The managed information technology services industry is constantly evolving. According to a market analysis report
by Grand View Research, the global managed services market is expected to register a CAGR of 11.7% from 2019 to 2025.
This steady growth is fueled by small-to-medium-sized businesses turning to managed service providers as their main source of IT knowledge and expertise.
Companies face numerous business management challenges, including hiring the right talent, reduced budgets, technology investments, and cybersecurity concerns.
There are several ways that the pros and cons of IT outsourcing help organizations gain a competitive advantage. This blog expands on the top IT outsourcing advantages for business owners.
Enhance Security Measures
A 2019 study
published by the Ponemon Institute revealed that 66% of SMBs worldwide reported a cyberattack within the past 12 months, with 76% of survey respondents based in the United States.
As attackers become more sophisticated, business owners must have the proper security measures in place. MSPs that offer cybersecurity services are considered managed security service providers (MSSPs).
MSSPs provide many IT outsourcing benefits, such as managed detection and response
and security operations services
to simplify processes, meet compliance protocols, and more.
Customizable packages of tech support services that align with business functions are one way that MSPs provide cost savings. It is also less expensive than managing an in-house IT department.
However, in addition to salaries and benefits, there are also costs associated with employee education and keeping IT resources up-to-date on the latest technologies and methodologies.
Interested in learning more? Check out these blogs:
Hands-Off IT Management
Employees’ roles may expand to accommodate new IT-related responsibilities, making it difficult to maintain efficiency within their original roles.
For example, if the service desk receives an unusually high volume of tickets, a level 3 resource may need to resolve level 1 tickets to ensure customer needs are being met while avoiding downtime.
As a result, the level 3 employee is less focused on their work, causing them to fall behind and miss deadlines.
If the company had been smart sourcing it’s level 1 support to an MSP, upper-level resources would be freed up to focus on business management initiatives that drive the organization forward.
Bridge the Staffing Gap
As technology becomes more prevalent for business functions, it is important to have the necessary resources in place to manage it. However, this is easier said than done.
Lack of qualified talent for niche roles and financial constraints are just a couple of the IT outsourcing pros and cons plaguing small businesses.
Some MSPs and MSSPs include staffing services. They have a pool of candidates with roles including Security Engineer, SharePoint Developer, and Chief Information Officer.
Technical support resources can be easily sourced and placed based on needs, whether it’s a contract, contract-to-hire, or long term hire.