Houston IT Helpdesk Services
Empower your Employees Productivity by Slashing IT Issues
Get the support you need with IT Help Desk Services in Houston
Don’t let IT issues slow your business down. Resolve problems quickly with the best 24/7 IT helpdesk in Houston.
Why work with Buchanan for Houston IT help desk support?
with 24/7/365 IT helpdesk support services and resolve IT issues as soon as they appear.
from a single vendor including hardware, software, and network issues.
ensures most IT issues can be resolved 100% remotely.
for IT issues from our techs who arrive on-site within hours to get you back to work quickly.
from our knowledgeable staff, who are CompTIA A+, HDI and ITIL certified.
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IT Help Desk Support
What Clients Say About
Our IT Help Desk in Houston
Features That Make Buchanan a Leader in IT Help Desk Services
24/7/365 IT Help Desk Services in Houston
You never know when IT issues will strike. That’s why it’s important to have a team of experts standing by to resolve issues quickly and get you back to work.
At Buchanan, we offer 24/7/365 helpdesk support to fix IT issues the minute they appear.
Our helpdesk services cover all your IT needs including:
- Device and Hardware Support
- Software Support
- Remote Support
- Comprehensive Reporting
Our Houston IT Help Desk Services By The Numbers
Houston businesses don’t have time to resolve pesky IT issues. Every minute of downtime is revenue down the drain. Having an experienced IT team on your side will help you resolve
Buchanan has over 750+ IT experts on staff, who are ready to assist
Buchanan has over 8 service delivery centers across the globe.
Satisfaction guaranteed with our stringent SLAs for every project.
Buchanan has been operating for over 30+ years.
Don’t Let IT Issues Hinder Your Business Productivity
Outsource your IT Helpdesk in Houston, and get 24/7 expert support whenever you need it most
Four Levels of Helpdesk Support Packages
Buchanan offers four helpdesk packages:
- Customized Helpdesk: Dedicated, on-site IT solutions designed specifically for your business.
- Fully Dedicated Helpdesk: Remote agents 100% dedicated to your business, available 24/7/365.
- Leveraged Helpdesk: Cut costs by sharing helpdesk support with other businesses to maintain your budget.
- Hybrid Helpdesk: Get dedicated agents during the workday and a leveraged team after hours for the best of both worlds
Guaranteed Satisfaction for Houston
IT Help Desk Services
Your business relies on your IT services and infrastructure to function, so don’t trust its maintenance to just anyone. At Buchanan, we understand the importance of business technology. That’s why our managed helpdesk services are backed by a 100% satisfaction guarantee.
We strive to deliver the best IT help desk services in Houston, and we take that goal seriously. Every contract comes with guaranteed service levels to ensure the best service possible.
If you’re not happy with your service, we’ll work with you to resolve the issue no matter what it takes, including compensation for missed service levels.
Fully Certified to Meet Your Needs
Anyone can talk about their experience. Buchanan has the credentials to back it up. Our award-winning team is internationally recognized for their outstanding performance and dedication to customer service.
We ensure our team is qualified to meet your needs by maintaining all necessary IT certifications:
- SOC 2 certification
- ComptTIA A+ certification
- HDI Team certification
- Numerous Pinnacle of Excellence awards
- Microsoft Gold partnership
- Follows all ITIL standards
- Compliance to all GDPR and NIST international regulations
Businesses Reap Benefits
When They Outsource Their Houston IT Help Desk
A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.
A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.
Buchanan provided an entire solution to upgrade and migrate Mississauga’s Intranet.