Houston IT Helpdesk Services

Empower your Employees Productivity by Slashing IT Issues

Get the support you need with IT Help Desk Services in Houston

Don’t let IT issues slow your business down. Resolve problems quickly with the best 24/7 IT helpdesk in Houston.

Why work with Buchanan for Houston IT help desk support?

with 24/7/365 IT helpdesk support services and resolve IT issues as soon as they appear.

from a single vendor including hardware, software, and network issues.

ensures most IT issues can be resolved 100% remotely.

for IT issues from our techs who arrive on-site within hours to get you back to work quickly.

from our knowledgeable staff, who are CompTIA A+, HDI and ITIL certified.

Request a Quote
for Our Houston
IT Help Desk Support

What Clients Say About
Our IT Help Desk in Houston

“We have found Buchanan’s knowledge and customer service to be outstanding and appreciate that they are always there for us when the need arises. We highly recommend Buchanan Technologies for any IT service needs!”

Kimberly A. Hobby

President, Lafe T. Williams & Associates, Inc.

“We sincerely appreciate the trust and dedication that has come from the Buchanan team around our technical demands and do not hesitate in recommending them to anyone needing an IT service partner.”

Business Relationship Manager

in the financial industry

“Buchanan's support gives us hands-off lT management, yet peace of mind knowing our equipment and data is protected and allows us to focus on revenue-generating projects for our company.”

Vice President

Service Delivery at real estate company

“Having Buchanan as our IT partner has equipped us with a wide variety of skill sets and has freed up our resources to focus on driving our business forward. We appreciate their support and partnership and look forward to enhancing our IT solution with them in the future.”

Corporate Sales Operation Director

in the automotive industry

“The Buchanan team is very important. I’m a one man team, so everything we do is running through them.”

Director of IT

Small/Mid-Size Company

“We appreciate how Buchanan is focused on taking the burden off of my team for more mundane tasks.”

Director of IT

Enterprise Organization

Features That Make Buchanan a Leader in IT Help Desk Services

24/7/365 IT Help Desk Services in Houston

You never know when IT issues will strike. That’s why it’s important to have a team of experts standing by to resolve issues quickly and get you back to work.

At Buchanan, we offer 24/7/365 helpdesk support to fix IT issues the minute they appear.

Our helpdesk services cover all your IT needs including:

Device and Hardware Support
Software Support
Remote Support
Comprehensive Reporting

On-Site IT Support

While most IT issues can be resolved remotely through our helpdesk, some problems require a more personal touch.

For complicated IT problems, skilled Buchanan technicians can be on-site anywhere in Houston within 24 hours or less to keep your business running smoothly.

No scheduling, no waiting—just results.

Let our techs help you with:

Office relocation
Wireless deployments
New team setups and onboarding
Hardware tune-ups
And much more

Remote Helpdesk Services

When it comes to IT issues, you don’t have time to wait around for a solution. Every minute of downtime costs you money.

With Buchanan’s IT helpdesk support services, our experts and consultants can resolve most issues 100% remotely to save time on travel and get you working again in no time.

From troubleshooting to update installation, our remote helpdesk can handle your most complicated IT issues right from our state-of-the-art call center.

Customized Support Options

Don’t pay for services you don’t need. Choose from our customized helpdesk support options to get the services you need without breaking your budget.

Buchanan offers four levels of IT helpdesk support packages:

Customized Service
Fully Dedicated Service
Leveraged Service
Hybrid Service

Every business is unique, and one size does not fit all. Outsource your IT help desk and choose the perfect support package that’s right for you.

Hardware and Software Support

Your network isn’t the only thing that needs support. Call our helpdesk if you’re having troubles with:

Phone, printer, and server setup
Microsoft Office implementation
User password resets
Support for custom applications
Device support for desktops, laptops and smartphones
Anti-virus and spyware software
And any other issues

An experienced tech will be able to walk you through the process and resolve any hardware or software issues.

We compile reports for each ticket so you can monitor your network device health as well as your most common IT issues and how to resolve them.

Comprehensive Reporting

Our goal isn’t to resolve IT issues once; we want to resolve them permanently.

Every time you contact Buchanan’s IT helpdesk services, we track and report every event.

Reports are compiled in a comprehensive dashboard where you can see detailed information about the problems regularly impacting your team and how to resolve them.

Use this information to ensure the same recurring IT issues aren’t hurting your productivity time and time again.

Dedicated Support Service

Stop explaining the same IT problems over and over to different technicians. Avoid call center frustrations with Buchanan’s dedicated support services.

When you call into our 24/7 managed helpdesk, one technician will handle your ticket from start to finish. They’ll be your primary point of contact for the entire process so you don’t have to repeat yourself to someone new.

They’ll have a thorough understanding of the problem facing your company and be able to offer customized insights on how to resolve it.

Our Houston IT Help Desk Services By The Numbers

Houston businesses don’t have time to resolve pesky IT issues. Every minute of downtime is revenue down the drain. Having an experienced IT team on your side will help you resolve

0 +

Buchanan has over 750+ IT experts on staff, who are ready to assist

0 +

Buchanan has over 8 service delivery centers across the globe.

0 %

Satisfaction guaranteed with our stringent SLAs for every project.

0 +

Buchanan has been operating for over 30+ years.

Don’t Let IT Issues Hinder Your Business Productivity

Outsource your IT Helpdesk in Houston, and get 24/7 expert support whenever you need it most

Four Levels of Helpdesk Support Packages

Your business is already on a budget, so why pay for services you don’t need? Choose one of our helpdesk packages to customize your coverage to best fit your business.

Buchanan offers four helpdesk packages:

Customized Helpdesk: Dedicated, on-site IT solutions designed specifically for your business.
Fully Dedicated Helpdesk: Remote agents 100% dedicated to your business, available 24/7/365.
Leveraged Helpdesk: Cut costs by sharing helpdesk support with other businesses to maintain your budget.
Hybrid Helpdesk: Get dedicated agents during the workday and a leveraged team after hours for the best of both worlds

Guaranteed Satisfaction for Houston
IT Help Desk Services

Your business relies on your IT services and infrastructure to function, so don’t trust its maintenance to just anyone. At Buchanan, we understand the importance of business technology. That’s why our managed helpdesk services are backed by a 100% satisfaction guarantee.

We strive to deliver the best IT help desk services in Houston, and we take that goal seriously. Every contract comes with guaranteed service levels to ensure the best service possible.

If you’re not happy with your service, we’ll work with you to resolve the issue no matter what it takes, including compensation for missed service levels.

Fully Certified to Meet Your Needs

Anyone can talk about their experience. Buchanan has the credentials to back it up. Our award-winning team is internationally recognized for their outstanding performance and dedication to customer service.

We ensure our team is qualified to meet your needs by maintaining all necessary IT certifications:

SOC 2 certification
ComptTIA A+ certification
HDI Team certification
Numerous Pinnacle of Excellence awards
Microsoft Gold partnership
Follows all ITIL standards
Compliance to all GDPR and NIST international regulations

Businesses Reap Benefits
When They Outsource Their Houston IT Help Desk

Automotive Retailer Cut Costs and Increased Productivity

A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.

Service Desk Reduces User Downtime at George Brown College

A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.

City of Mississauga Undergoes SharePoint Upgrade

Buchanan provided an entire solution to upgrade and migrate Mississauga’s Intranet.

Our IT Help Desk in Houston Partnered With

Buchanan Technologies