Houston IT Support Services

Your technology expert in Houston: IT support done right with a 100% satisfaction guarantee

Our Success Stories

Prevent IT Issues with an IT Partner who has 35+ Years of Experience

Reliable, bespoke IT support for Houston businesses and beyond!

Why choose Buchanan Technologies as your IT support company?

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Tech Support You Can Bank On

"Thank you to the Buchanan team for a successful migration VOP, which is another example of great teamwork and expertise from various teams. We were able to get through all hurdles on this complex project that touched order to cash process including GOP and user experience in iStore. Buchanan offered support with a sense of urgency and quick resolutions from VOP development and AMS teams. Thank you all again for all your efforts, dedication and ownership."
IT Director in the manufacturing industry
"All 6 database upgrades to 19c were a great success! All of them went live on time without any issues and no post go live issues. We are thankful for your efforts and appreciate the successful and flawless execution. This has demonstrated why Buchanan is considered a highly competent, trusted and reliable partner."
IT Director in the manufacturing industry
"Thanks to the Buchanan team for the successful and on time upgrade from Oracle EBS version 12.1.3 to 12.2.10. Because of your effort, dedication, and flawless delivery, there was 100% customer satisfaction with the project."
Head of IT in retail industry
"I want to say a big thank you for your work with the 19c DB upgrade and data center migration projects. Both projects were handled very well with high level of professionalism. We appreciate all the flexibility your team offered with changing dates and other obstacles. These projects would not have been as successful as they were without Buchanan's expertise and dedication. Thank you again for all your help and look forward to continuing our partnership in the future."
Director, ERP Applications in the manufacturing industry
"We want to thank you for your help with our successful R12 upgrade! Not only did we finish the go-live in time, but we managed with few business disruptions. Buchanan's hard work and efforts are very much appreciated. The dedication that each of you has shown to the project and all your accomplishments are highly valued by our company."
Information Technology Director in the electronics industry
“We signed on for a two-week engagement and soon into our partnership, their depth of knowledge and skills got results we had never seen before. They can deliver the best user experience solutions. In addition, they really root into the system so that we can customize it in accordance with our needs."
Fortune 500 electronics company
“Buchanan's vast knowledge of the Oracle technologies and performance implications across the product suite is inspiring! Ahmed is the most credible technical authority for anything performance-related on the database, application server and applications at Oracle.”
Principal Performance Engineer, Oracle Corporation
“After eight months of working with various vendors, Buchanan was engaged and solved the issue in two days.”
Director of global financial institution
“We struggled with a production issue for more than 6 months, resulting in frequent outages. After engaging Buchanan, the issue was resolved in a week.”
Leading provider of payroll & HR solutions
“Our production ERP system would freeze every morning during peak loads. After trying multiple vendors, the Buchanan team was engaged and determined the root cause in one day; the issue disappeared after implementing the suggested changes.”
Global provider of service solutions to the power generation industry
"Buchanan's Application and Database Managed Services played a crucial role in optimizing and streamlining our payroll processing. Their expertise powered the handling of over 75 million paychecks and $130 billion in electronic disbersement and payments across 200 global jurisdictions. Thank you, Buchanan."
VP Product Development, Global Financial Technology Provider

Dependable Computer Tech Support

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Comprehensive IT Support Services

Customer & Employee Experiences with Service Levels that Guarantee Peace of Mind

Think about the last time IT snags halted productivity or frustrated your team. You deserve round-the-clock helpdesk support that doesn’t slack off when the clock hits five.

Buchanan not only delivers contractually guaranteed service levels but just like our 97% CSAT responses, it’s all about keeping your customers and employees satisfied.

Know that every call is answered by HDI-certified experts who follow ITIL standards, ready to bring your operations back on track.

Maximize Uptime, Minimize Disruptions

Work with an award-winning team that’s ranked a CRN Elite 150 MSP Provider

Keep Your IT On Track With Our Tech Support

Houston Tech & IT Support

Guaranteed Service Levels Provide Peace of Mind to Keep Your Team Connected

Trust in the assuredness of your IT support. With contractually guaranteed service levels, the stress of unpredictable IT performance is a thing of the past.

A testament to this confidence is our track record with the Pinnacle of Excellence award for our helpdesk services, which we’ve bagged every year since inception.

This certainty, combined with a staggering 97% Customer Satisfaction Rating, reassures you that your IT systems are in safe hands.

Field Support - Available Anywhere, Anytime

Imagine an IT support company that also reaches every Zip/Postal code across the USA and Canada.

With Buchanan’s field support, you don’t need to compromise on quality for accessibility. Our field teams and partnerships make this expansive network possible.

We manage nationwide rollouts simultaneously, which means you can swiftly and effectively tackle any IT challenge with consistent support, and without the extra fuss of searching for local tech assistance.

IT Support Houston

Tailored Full-Stack IT Packages with A-La-Carte Pricing

IT support that fits like a glove, now that’s smart business. Buchanan offers you the flexibility to custom-build your support package.

Choose exactly what you need from our service areas:

  • Network Monitoring & Management
  • Database & Application Management
  • Backups, Disaster Recovery and Restoration
  • Patching, Threat Protection & Endpoint Detection
  • Resources and Subject Matter Experts to help with those extra IT Projects

Whether it’s just overnight outsourced IT support or comprehensive management across the entire IT stack – the power is in your hands.

Case Studies About our IT Support

Buchanan’s Application Managed Services Eliminates Application Outages and Improves ETL...
IT Partnership Boosts 98% Satisfaction for Top Healthcare Firm Get...
Buchanan Drives Digital Transformation for Top Energy Supplier Get in...
Automation at Scale: BuchananXM Drives 25% Savings in First Month...

FAQs About Our Managed IT Support

Our reliability is underscored by our guaranteed service levels, award-winning services, and a 97% Customer Satisfaction Rating.

We provide complete end-to-end IT support, simplifying your IT planning and consolidating all your needs with one vendor.

Buchanan provides on-site technical support to any Zip/Postal code in the USA and Canada.

This is due to our dedicated field teams and our extensive network of support partnerships.

At Buchanan, ticket dispatch teams own the ticket from opening to closing.

This ensures thorough follow-ups and efficient management, freeing you from the burden of tracking and managing field teams.

Buchanan has a full team of over 285 engineers and subject matter experts that support application management and some of the largest databases in the world.

We get to the root of database and application issues, maximizing upgrades, reducing downtime and modernizing your systems to allow for growth.

Technology Partners