Houston IT Support Services

Your technology expert in Houston: IT support done right with a 100% satisfaction guarantee

Our Success Stories

Prevent IT Issues with an IT Partner who has 35+ Years of Experience

Reliable, bespoke IT support for Houston businesses and beyond!

Why choose Buchanan Technologies as your IT support company?

Resolve IT problems quickly with our 24/7/365 IT support, boasting an impressive 97% average CSAT score
Gain access to fully-certified technicians with our dedicated field support managing your IT concerns
Secure your business data with our NIST- and GDPR-compliant data protection
Get affordable, customizable IT support packages that align with your budget and needs
Experience seamless communication with our bi-lingual service desk because we speak your language

Request a Quote for our IT Computer Support

Tech Support You Can Bank On

"Thank you to the Buchanan team for a successful migration VOP, which is another example of great teamwork and expertise from various teams. We were able to get through all hurdles on this complex project that touched order to cash process including GOP and user experience in iStore. Buchanan offered support with a sense of urgency and quick resolutions from VOP development and AMS teams. Thank you all again for all your efforts, dedication and ownership."

IT Director in the manufacturing industry

"All 6 database upgrades to 19c were a great success! All of them went live on time without any issues and no post go live issues. We are thankful for your efforts and appreciate the successful and flawless execution. This has demonstrated why Buchanan is considered a highly competent, trusted and reliable partner."

IT Director in the manufacturing industry

"Thanks to the Buchanan team for the successful and on time upgrade from Oracle EBS version 12.1.3 to 12.2.10. Because of your effort, dedication, and flawless delivery, there was 100% customer satisfaction with the project."

Head of IT in retail industry

"I want to say a big thank you for your work with the 19c DB upgrade and data center migration projects. Both projects were handled very well with high level of professionalism. We appreciate all the flexibility your team offered with changing dates and other obstacles. These projects would not have been as successful as they were without Buchanan's expertise and dedication. Thank you again for all your help and look forward to continuing our partnership in the future."

Director, ERP Applications in the manufacturing industry

"We want to thank you for your help with our successful R12 upgrade! Not only did we finish the go-live in time, but we managed with few business disruptions. Buchanan's hard work and efforts are very much appreciated. The dedication that each of you has shown to the project and all your accomplishments are highly valued by our company."

Information Technology Director in the electronics industry

“We signed on for a two-week engagement and soon into our partnership, their depth of knowledge and skills got results we had never seen before. They can deliver the best user experience solutions. In addition, they really root into the system so that we can customize it in accordance with our needs."

Fortune 500 electronics company

“Buchanan's vast knowledge of the Oracle technologies and performance implications across the product suite is inspiring! Ahmed is the most credible technical authority for anything performance-related on the database, application server and applications at Oracle.”

Principal Performance Engineer, Oracle Corporation

“After eight months of working with various vendors, Buchanan was engaged and solved the issue in two days.”

Director of global financial institution

“We struggled with a production issue for more than 6 months, resulting in frequent outages. After engaging Buchanan, the issue was resolved in a week.”

Leading provider of payroll & HR solutions

“Our production ERP system would freeze every morning during peak loads. After trying multiple vendors, the Buchanan team was engaged and determined the root cause in one day; the issue disappeared after implementing the suggested changes.”

Global provider of service solutions to the power generation industry

"Buchanan's Application and Database Managed Services played a crucial role in optimizing and streamlining our payroll processing. Their expertise powered the handling of over 75 million paychecks and $130 billion in electronic disbersement and payments across 200 global jurisdictions. Thank you, Buchanan."

VP Product Development, Global Financial Technology Provider

Dependable Computer Tech Support

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Comprehensive IT Support Services

Customer & Employee Experiences with Service Levels that Guarantee Peace of Mind

Think about the last time IT snags halted productivity or frustrated your team. You deserve round-the-clock helpdesk support that doesn’t slack off when the clock hits five.

Buchanan not only delivers contractually guaranteed service levels but just like our 97% CSAT responses, it’s all about keeping your customers and employees satisfied.

Know that every call is answered by HDI-certified experts who follow ITIL standards, ready to bring your operations back on track.

Reach Every Zip Code in Houston and Beyond

Picture an army of technicians waiting to resolve your IT support challenges. The good news? That’s what we’ve built.

Our network of technicians means you’ve got on-site technical support extending to every Zip code in the USA and Canada. Let’s eradicate the need to hunt for a local integrator or field tech.

From open to close, the dispatched teams take charge, only halting when your site work is fully resolved.

Crafted Just for You: A-La-Carte Pricing Options

Envision a world where IT support doesn’t mean paying for services you don’t use. That world exists.

Buchanan delivers granular support across multiple service areas, letting you cherry-pick the exact services you need.

Whether it’s an overnight IT helpdesk, application or database support, or a fully managed solution across the entire IT stack, you’re in control.

One Invoice, One Vendor for Complete IT Support

Remember the last time you had to juggle multiple IT service providers? Say goodbye to that hassle.

Buchanan provides a one-stop shop for all IT support at the hardware, software, application, data, process, people, and strategy level. Rest easy knowing you’re dealing with an Oracle Partner and a Microsoft Gold Partner that manages everything in-house.

Enjoy Dedicated Executive and Account Support

Imagine a world where nothing in your IT support needs falls through the cracks. That’s the reality with Buchanan.

Multiple levels of account ownership keep an eye on your needs, ensuring everything is being looked after.

It’s about serving you right, whether you’re a small account or a large customer requiring executive-level touchpoints and escalations.

Maximize Uptime, Minimize Disruptions

Work with an award-winning team that’s ranked a CRN Elite 150 MSP Provider

Keep Your IT On Track With Our Tech Support

Guaranteed Service Levels Provide Peace of Mind to Keep Your Team Connected

Trust in the assuredness of your IT support. With contractually guaranteed service levels, the stress of unpredictable IT performance is a thing of the past.

A testament to this confidence is our track record with the Pinnacle of Excellence award for our helpdesk services, which we’ve bagged every year since inception.

This certainty, combined with a staggering 97% Customer Satisfaction Rating, reassures you that your IT systems are in safe hands.

Field Support - Available Anywhere, Anytime

Imagine an IT support company that also reaches every Zip/Postal code across the USA and Canada.

With Buchanan’s field support, you don’t need to compromise on quality for accessibility. Our field teams and partnerships make this expansive network possible.

We manage nationwide rollouts simultaneously, which means you can swiftly and effectively tackle any IT challenge with consistent support, and without the extra fuss of searching for local tech assistance.

Tailored Full-Stack IT Packages with A-La-Carte Pricing

IT support that fits like a glove, now that’s smart business. Buchanan offers you the flexibility to custom-build your support package.

Choose exactly what you need from our service areas:

Network Monitoring & Management
Database & Application Management
Backups, Disaster Recovery and Restoration
Patching, Threat Protection & Endpoint Detection
Resources and Subject Matter Experts to help with those extra IT Projects

Whether it’s just overnight outsourced IT support or comprehensive management across the entire IT stack – the power is in your hands.

Our Other IT Services in Houston, Texas

Case Studies About our IT Support

98% Customer Satisfaction: Buchanan’s IT Excellence for Transport Leader

98% Customer Satisfaction: Buchanan’s IT Excellence for Transport Leader Get...

Buchanan’s Application Team Solves App Outages, 94% ETL Improvement

Buchanan’s Application Managed Services Eliminates Application Outages and Improves ETL...

IT Partnership Boosts 98% Satisfaction for Top Healthcare Firm

IT Partnership Boosts 98% Satisfaction for Top Healthcare Firm Get...

Buchanan Drives Digital Transformation for Top Energy Supplier

Buchanan Drives Digital Transformation for Top Energy Supplier Get in...

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