Buchanan Delivers Mobile Responsive SharePoint Solution for Municipality

Key Metrics

97 %

First-level resolution rate on all tickets

90 % +

Calls and chats resolved month after month

85 %

Calls answered in 45 seconds or less

80 %

Chats responded to within 60 seconds

95 % +

Customer satisfaction

The Challenge

The City of Mississauga was undergoing a SharePoint 2013 upgrade incorporating 10+ internal on-premise SharePoint solutions from SharePoint 2010 to SharePoint 2013. They were moving forward with a re-designed Intranet homepage based on the SharePoint 2013 platform and the News Web Part, which played a prominent role in the new homepage design, needed to be brought up to current versions and match the brand new design of the Intranet site. The News Web Part had been launched in 2010 on SharePoint 2007 and migrated to SharePoint 2010. The City needed to create an engaging SharePoint Web Part to display city news articles and replace the current version that was over 5 years old. They needed a vendor who would manage, build, configure, document, and train staff on the updated News Web Part v2.0.

The Solution

Buchanan designed and created a clean, user-friendly, mobile responsive Intranet site built in SharePoint 2013, with the ability to migrate to SharePoint 2016 in the future. The site offered a tile approach where much information could be organized, incorporated a hover-over functionality to offer more detail as needed, and added new social features showing a number of views, likes, and shares. The SharePoint solution would be compatible with current internet versions of IE (11+), MS Edge, Chrome, Firefox, and Safari as dictated by the client. Upon completion, the full documentation – including installation instructions, configuration, and source code – would be transferred with training to the City of Mississauga technical staff.

The Results

Although the look, feel and use of the new site was key, what The City of Mississauga truly needed was a vendor that not only could deliver a SharePoint development but could also understand their entire SharePoint infrastructure, which included 19 servers between their production, test, and development environments. This would ensure that the core infrastructure would not be affected, and the project would only enhance the current infrastructure, as well as offer a user-friendly way of delivering key information.

Because of Buchanan’s expertise in delivering Microsoft-based products, and its vast experience specific to the SharePoint environment, the Buchanan team of architects and project managers were able to review all requirements, build wireframe models, propose business functionality, develop all code and documentation, implement the development, and conduct the knowledge transfer to the internal technical staff of the municipality.

The City of Mississauga now has an updated, mobile- and user-friendly Intranet site that is proactive in delivering timely information to corporate and departmental news to staff. The internal staff not only love the new look and feel of the site, but they are happy with the core functionality and ease of use that simplifies their everyday jobs.

Words from the Client:

“Another successful, professional, and innovative engagement with Buchanan. Our city staff love the new look!”
Project Manager

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  • Full stack provider with expertise in end-to-end infrastructure management, modern workplace services, and application performance management
  • Proven ITIL-based processes
  • Best-in-class remote monitoring and ticketing tools
  • Continuous process improvement methodology
  • Customer satisfaction monitoring 
  • Industry-recognized best practices
  • Flexible pricing and delivery models 
  • 100% satisfaction guarantee

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