Get Outsourced Help Desk Support in Mississauga
Give your end users the best experience with our helpdesk services in Mississauga
Streamline your Business with our IT Help Desk in Mississauga
Insufficient IT support means your business can’t operate at its full potential.
Buchanan offers outsourced IT helpdesk solutions that keep your business running smoothly.
Keep your systems operating and your end users satisfied with our around-the-clock help desk support.
Receive expert on-site support services within 24 hours
Empower your employees, end users and IT team with the technical support and knowledge they need to excel.
Get a help desk solution that covers your entire infrastructure from hardware to software.
Our support experts are fully certified and compliant with the latest support standards, including ITIL, HDI, and CompTIA A+.
Receive service in English or French with our bilingual service team.
Request a quote for Managed Helpdesk Services in Mississauga
Find out what our clients are saying about our IT helpdesk Support Services in Mississauga.
“Our IT incidents have drastically reduced since Buchanan Technologies took over as our managed it service provider.”
“I highly recommend Buchanan’s Managed IT Services for businesses in Mississauga”
Our Partners Help Us Deliver the Best Help Desk Services in Mississauga
Outsourced Helpdesk Support Mississauga Services That Work For You
24/7/365 Help Desk Managed Services
Get round-the-clock access to expert help desk agents, all year round, even on the evenings and weekends, and at an affordable price point.
Using your existing ticketing tool, or ours, our IT experts track your previous support tickets to identify recurring issues and proactively solve problems that are specific to your environment.
On-Site Tech Support
Receive onsite IT support for issues that can’t be solved remotely.
We have a dedicated support team that can reach your office in less than 24 hours – anywhere in North America – to resolve all your urgent IT issues.
Remote Help Desk Services
Our help desk delivers rapid and effective remote assistance. Trained experts work for you in a seamless environment to your end user and perform support tasks, anywhere, anytime.
Remote help desk services make it quicker and easier to troubleshoot problems, install updates, and accomplish other support tasks as needed.
Hardware and Software Support
Have confidence that you’re receiving maximum support regardless of how your systems are deployed.
Continuous software, hardware, network, and cloud support proactively monitors and remediates your environment as necessary.
Rest easy with the peace of mind that comes with regular reporting on your IT health.
We provide a wide range of IT help desk services for:
- Microsoft Office implementation
- Custom application support
- Desktop, laptop, and smartphone support
- Phone, printer, and server setup
- Password resets
- IT Consulting
Our ticketing system is compliant with ITIL best practices to promote the highest quality of support services.
Our platform-agnostic ticketing protocol means your business can submit support tickets using the ticketing system that is easiest for you.
Our experts leverage advanced issue prioritization protocols to ensure that your most important concerns are addressed first.
A real-time dashboard lets you monitor ticket progress, providing up-to-date reporting and end user insight into incident management.
One Point of Contact
Your time is valuable, which is why you shouldn’t have to explain the same IT issue over and over again to multiple IT technicians.
Receive a single, dedicated helpdesk technician from IT helpdesk Mississauga who is in charge of your ticket and will work on it until it is fully resolved.
Buchanan’s Help Desk Support Services in Mississauga
Customer satisfaction rating
End users are supported with our remote help desk services
Help desk tickets are resolved each month
100% Satisfaction Guarantee
Receive an IT support experience you love.
At Buchanan, people come first. Our satisfaction guarantee ensures that your business receives a level of support that meets your expectations and provides a high return on investment.
If you aren’t satisfied with your service experience, our teams will work with you to make it right. That’s a promise.
Trust Buchanan to manage your IT help desk and support needs throughout the entire support lifecycle.
Certified Help Desk Excellence
Our award-winning help desk teams are internationally recognized as leading high quality support providers.
Work with an IT help desk in Mississauga that’s:
- HDI Team certified
- Multiple HDI Team Certified Pinnacle of Excellence awards
- Adherence to best-in-industry ITIL standards for support services
- Compliant with international regulations and best practices like GDPR and NIST
- ComptTIA A+ certified
- Microsoft Gold partnership
Custom Packages For Every Business
We tailor our customizable, affordable IT helpdesk services offerings to suit your unique business environment and budget.
Quality Assurance includes:
- Quality Assurance team
- Customer satisfaction surveys and follow-up
- Monitoring of calls and tickets
- In-depth ticket review process
- 1:1 coaching
Outsourced IT Help Desk Services on Your Schedule
Find out why companies across the GTA are turning to Buchanan Technologies for outsourced IT help desk services in Mississauga.
Service Desk Reduces User Downtime at George Brown College
A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.
Automotive Retailer Cut Costs and Increased Productivity
A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.
City of Mississauga Undergoes SharePoint Upgrade
Buchanan provided an entire solution to upgrade and migrate Mississauga's Intranet.