Buchanan Technologies Partners with National Domestic Violence Hotline to Deliver Critical Technical Support Services to Front Line Agents

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GRAPEVINE, TEXAS (October 11, 2021) –Buchanan Technologies, a leading managed IT services provider, is excited to announce its partnership with the National Domestic Violence Hotline (“The Hotline”). Through this partnership, Buchanan will supply technical support services that include call, chat, and text to aid in The Hotline’s mission of providing essential tools and support to help survivors of domestic violence.

The Hotline offers crisis intervention, options for next steps, and direct connection to resources for safety. The Hotline’s comprehensive database holds more than 5,000 agencies and resources in communities all across the country. The Hotline also has bilingual advocates on hand to speak with callers, and their Language Line offers translations in over 200 languages.

As the only 24/7/365 national service provider of domestic support services, the Hotline has answered over 5 million calls, chats, and texts since it was launched 25 years ago.

“We are proud to partner with a company that is passionate about making a difference in the lives of those impacted by domestic abuse,” said Stephen Sweett, President of Buchanan Technologies. “By supplementing The Hotline’s team with our dedicated agents, technology expertise, and proven methodologies, we will be able to further its mission of providing compassionate, confidential, one-on-one support to each and every individual.”

“As we continue to serve survivors in a remote environment, having a reliable tech infrastructure is more important than ever,” said Katie Ray-Jones, CEO of The Hotline. “With the support of Buchanan Technologies, we can ensure we are there for survivors.”

About Buchanan Technologies

Established in 1988, Buchanan Technologies is an award-winning managed services provider offering innovative IT services and customized solutions to mid-tier and enterprise-level organizations across the United States, Canada and Europe. Buchanan offers flexible and customizable solutions to accommodate any IT need – whether it’s help desk support, IT field services or managed IT solutions – and believes every interaction matters with each customer to provide a seamless user experience. To learn how Buchanan can simplify your IT solution, visit www.buchanan.com.

If you or someone you know is experiencing relationship abuse in any form, help is available. The National Domestic Violence Hotline provides free, confidential support 24/7/365. Text START to 88788, call 1-800-799-SAFE(7233), or chat online at TheHotline.org. You are not alone.

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