Everything You Should Know About Patient Onboarding Platforms

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Did you know that 20% of patients have switched doctors due to long wait times?

“In an era where patient experience is paramount, inefficient onboarding is not just a service flaw; it’s a ticking time bomb.” ~Mike Pesina, Senior Director, Global Managed Services

Let’s delve into why a robust patient onboarding platform is not a luxury but a necessity.


The Anatomy of the Patient Onboarding Process

The patient onboarding process is the first touchpoint in the patient-physician relationship. It’s where healthcare providers can either build trust or lose it.

According to Whatfix, a poor onboarding experience can be a sign of systemic issues in your organization.


Why Digital Transformation is Inevitable

A survey by Intuit Health shows that 73% of Americans prefer a secure digital solution for healthcare interactions. The digital transformation is not just a trend; it’s a requirement to build a successful customer experience.

Carve Out a Digital IT Strategy that Captivates and Converts

Buchanan is the comprehensive solution you need.


Key Components of an Effective Patient Onboarding Platform

HIPAA Compliance: Non-Negotiable

HIPAA compliance is not just a legal requirement but a trust-building measure. According to Sophos, the average remediation cost for a ransomware attack in healthcare is around $1.85 million.


User Experience: The Silent Ambassador

In-app guidance can significantly enhance user experience. We suggest using tooltips and UX hotspots to guide new patients.


Comprehensive Comparison of Top 3 Patient Onboarding Platforms:

Features/Criteria NexHealth Whatfix HealthStream
HIPAA Compliance Yes Yes Yes
Integration with EHR/PMS Extensive Moderate Limited
User Experience (UX) High High Moderate
Security Features Multi-factor Authentication, Data Encryption Data Encryption, Secure Data Transfer Multi-factor Authentication
Predictive Analytics Yes No Yes
Real-Time Monitoring Yes Yes No
Accessibility Features Voice commands, Screen reader friendly Screen reader friendly Voice commands
Personalization Options Extensive Moderate Limited
Cost (approx.) Contact for Quote Contact for Quote $300/month
Industry Focus General Healthcare General Healthcare Specialized in Nursing Training
Customer Support 24/7 Business Hours Business Hours


Healthcare Onboarding Best Practices

Analytics: The Mirror to Patient Behavior

Behavioral analytics can help identify areas of friction. Try to build a process where you can automate responses and use AI to gauge conflict or friction.

Technology: Use it as an advantage
Personalize your patient support with the use of digital tools throughout the onboarding experience.Feedback: The Pillar of Continuous Improvement

Always request patient feedback. It serves as a valuable resource for improving your services.


The Technological Backbone of a Patient Onboarding Platform

Integration: The Key to Seamless Operations

One of the most overlooked aspects of a patient onboarding platform is its ability to integrate with existing systems.

According to NexHealth, a platform that can seamlessly integrate with your Electronic Health Records (EHR) and Practice Management Systems (PMS) can save up to 60% of administrative time. This not only streamlines operations but also ensures data consistency across different platforms.

Security: More Than Just Compliance

While HIPAA compliance is a given, security goes beyond just meeting legal requirements.

A study by Cybersecurity Ventures predicts that healthcare will suffer two to three times more cyberattacks in 2025 compared to other industries. Therefore, a robust security framework is not optional; it’s a necessity.


Data Analytics: The Unseen Advisor in Healthcare Onboarding

Predictive Analytics: The Future is Now

Predictive analytics can offer invaluable insights into patient behavior and preferences.

According to a report by Deloitte, 56% of healthcare providers plan to invest in predictive analytics within the next three years. This can help in tailoring the onboarding process to meet individual patient needs.

Discover these other great healthcare-focused IT resources today:


Real-Time Monitoring: The Pulse of Patient Satisfaction

Real-time analytics can provide immediate feedback on the effectiveness of your onboarding process. This enables healthcare providers to make quick adjustments, thereby improving patient satisfaction rates.


Patient-Centric Design: The Heart of Onboarding Platforms

Accessibility: Not a Feature, but a Right

In today’s diverse society, ensuring that your platform is accessible to people with disabilities is not just ethical but also beneficial for your practice.

According to a study by the American Institutes for Research, disabled adults collectively spend more than $17.3 billion annually on healthcare, more than four times the average for the rest of the population.

Personalization: The Soul of Patient Experience

Personalization is not just about using the patient’s name in communications. It’s about understanding their unique healthcare needs and preferences. According to a study by Accenture, 59% of healthcare consumers say personalized service is important when choosing a healthcare provider.

Patient Onboarding Platforms


Streamline Your Patient Onboarding Process with Buchanan as Your IT Partner

The journey towards a seamless patient onboarding process is fraught with challenges, but it’s a journey you don’t have to take alone.

Buchanan Technologies specializes in providing tailored IT solutions that align perfectly with your healthcare objectives. We understand that HIPAA compliance, user experience, and actionable analytics are not just buzzwords; they are critical pillars that uphold the integrity and efficiency of your healthcare services. With our expertise in healthcare IT, we can help you implement a patient onboarding platform that not only meets but exceeds industry standards.

Our Managed IT Services are deliverable across the globe, but you can check out some of our key locations here:

Our solutions are designed to be scalable, secure, and, most importantly, patient-centric. So why settle for a one-size-fits-all solution when you can have an IT partner that understands the unique challenges and opportunities within the healthcare sector?

Let’s take the first step towards revolutionizing your patient onboarding process.

Reach out to Buchanan Technologies for a complimentary consultation, where we can diagnose your IT needs and craft a customized roadmap for success. Your patients deserve the best, and with Buchanan as your IT partner, you can deliver just that.

Interested in Managed Services for Your Organization?

Contact Buchanan Today.