About Buchanan

Buchanan has formed strong alliances with leading technology vendors and industry organizations, including: 

• Microsoft Solutions Partner: As a Microsoft Solutions Partner, we deliver a full suite of services including Microsoft 365, Azure cloud services, endpoint management, and enterprise collaboration solutions. 

• Oracle Partner: Through our Oracle partnership, we provide specialized expertise in Oracle Application Managed Services (AMS), Oracle Cloud Infrastructure (OCI), and system integration for enterprise applications. 

• AWS (Amazon Web Services) Partner: We support cloud migrations, application modernization, and infrastructure optimization through our AWS capabilities. 

• BMC Software Alliance: As a BMC Helix partner, we provide advanced ITSM, AIOps, and intelligent automation solutions that support digital transformation and hybrid cloud operations. 

• Industry and vertical-specific partnerships with Gartner, OECM, and Vizient: These partnerships enhance our ability to deliver tailored solutions and insights for clients in key sectors such as healthcare, education, and public sector. Through these affiliations, we bring strategic guidance, procurement advantages, and deep industry alignment to every engagement. 

Yes, Buchanan’s service desk team is HDI certified, reflecting our commitment to delivering industry-leading IT support. We have maintained HDI certification since 2014, and since 2017, we have maintained the HDI Pinnacle of Excellence standing-an elite designation earned when 100% of service desk analysts and leadership are certified. 

This distinction ensures that every technician who answers a call or manages a ticket has been trained in best practices, customer service, and incident resolution. It also highlights Buchanan’s dedication to quality assurance, employee development, and continuous improvement across all service desk operations.

Buchanan Technologies offers 24/7/365 IT support to ensure uninterrupted service for clients around the globe. We operate on a “follow-the-sun” support model, which means that as one regional support center finishes its day, another begins – ensuring continuous, seamless support coverage and efficiencies that save costs for our clients. 

With offices located in the U.S., Canada, and Asia, our strategically distributed team enables us to deliver real-time responses, minimize downtime, and provide consistent service quality regardless of location or time zone. 

Buchanan Technologies follows a proactive, customer-first approach to IT support and service delivery. Key elements of this approach include:  

• 24/7/365 technical support to ensure uninterrupted service and rapid issue resolution 

• Highly trained, certified IT professionals focused on delivering consistent, high-quality support 

• Personalized service models tailored to each client’s operational and business goals 

• Emphasis on accountability, with dedicated account management and regular performance reviews 

• Continuous improvement processes that incorporate client feedback and evolving technology trends 

• Flexible delivery options, including on-site, remote, and hybrid support configurations 

 This approach ensures that clients receive reliable, responsive, and scalable IT services that align with their long-term success. 

Yes, Buchanan Technologies offers comprehensive on-site support through one of the most extensive field service networks in North America. Our field services team is a critical extension of our managed services offering, providing hands-on technical support wherever and whenever it’s needed. 

This allows us to deliver timely, scalable support for: 

• New location setups and office moves 

• Technology rollouts and hardware installations 

• Break/fix services that cannot be resolved remotely 

• Equipment decommissions and IT asset management 

Whether you need one-time project support or ongoing on-site assistance, our technicians act as your “feet-on-the-street” to ensure seamless service delivery and operational continuity.

Choosing Buchanan Technologies means partnering with an experienced, flexible, and client-focused MSP that prioritizes business outcomes and long-term value. With more than three decades of proven success, we offer a wide range of managed IT services tailored to your organization’s specific needs. 

Here’s why businesses trust Buchanan: 

• Depth of Experience – Over 35 years of IT service excellence across industries including healthcare, retail, manufacturing, finance, and education.

• Global Reach, Local Support – With offices in North America and Asia, we provide 24/7/365 coverage and on-site technicians across nearly every zip/postal code in North America.

• Enterprise Application Expertise – We support and optimize leading enterprise applications such as Oracle, Microsoft 365, ServiceNow and SAP, helping clients streamline operations, enhance productivity, and drive innovation.

• Certified and Skilled Teams – Our service desk and engineering teams are HDI-certified and regularly trained on the latest technologies and service best practices. 

• Vendor Partnerships – Strategic alliances with Microsoft, Oracle, AWS, BMC, and more enable us to deliver cutting-edge solutions.

• Flexible Engagement Models – We offer fully managed, co-managed, and project-based services to meet each client’s unique needs and scale.

• Customer-First Approach – We build long-term partnerships through responsive support, transparent communication, and a deep understanding of your business goals. 

Whether you’re navigating a complex digital transformation or simply need reliable day-to-day support, Buchanan is equipped to be your trusted technology partner every step of the way. 

Buchanan Technologies works with organizations of all sizes but primarily focuses on supporting mid-market to large enterprise clients. Our service offerings are designed to scale with your business needs, whether you’re looking for full IT outsourcing or targeted support to augment your internal IT team. 

We support companies that: 

• Require 24/7 IT support across multiple locations 

• Need infrastructure or enterprise application support, or both 

• Are looking for digital transformation and automation solutions 

• Are looking to improve security posture or meet compliance standards 

• Operate in many industries, including complex sectors such as healthcare, retail, finance, education, and manufacturing.

Our flexible service models allow clients to choose between fully managed IT services or a co-managed approach, giving them control over their IT roadmap while leveraging our expertise and resources. 

Buchanan Technologies has over 35 years of experience in delivering innovative, customer-focused IT services. The company was founded on July 15, 1988, by James (Jim) Buchanan under the original name CSSI. In 2009, the organization rebranded to Buchanan Technologies to reflect its growth and broader service offerings. 

Since then, Buchanan has evolved from a regional IT provider into a globally recognized Managed Services Provider with clients across North America and international markets. Our longevity and continued growth are a direct result of our ability to adapt, innovate, and stay aligned with the evolving needs of our customers. 

Yes, Buchanan Technologies provides fully customized IT solutions tailored to each client’s unique business needs. Key features include: 

• Tailored IT strategy development based on company size, industry, and business objectives 

• Scalable managed services that grow with your organization 

• Customized cloud solutions, including migration, optimization, and hybrid environments 

• Industry-specific compliance and security frameworks 

• Flexible service delivery models, including on-site, remote, or hybrid support 

• Dedicated account management and ongoing performance reviews 

• Integration with existing infrastructure to maximize ROI and minimize disruption 

These personalized solutions help businesses enhance efficiency, improve security, and stay competitive in a rapidly evolving digital landscape. 

Buchanan Technologies provides managed IT services to a diverse range of industries, with tailored solutions that align with the unique challenges and compliance requirements of each sector.  

We serve industries such as: 

• Healthcare – HIPAA-compliant IT support and EHR system integration 

• Retail – Multi-location service desk, field support, asset management, and POS installations 

• Finance – Secure, compliant IT infrastructure and remote monitoring 

• Manufacturing – Industrial tech support and smart factory IT services 

• Education – Campus-wide IT management and technology transformation 

In every industry we serve, Buchanan focuses on delivering proactive, cost-effective, and scalable solutions that empower organizations to stay competitive and secure in an increasingly digital world.