IT Solutions for Education

The higher education industry is one of the five most targeted industries by cybercriminals, and poor password hygiene and sharing is most often to blame, with over 20% of hacks caused by stolen credentials.

An important – but often overlooked – tool in higher education are password management solutions. This is a tool that helps students, faculty, and staff securely store and manage passwords. A password management system also helps users create secure passwords and automatically log in to websites or applications to easily access classroom curriculum, assignments, and more.

BTConnect Digital can oversee your password management tool to help your institution improve campus password security and achieve and retain compliance.

If workflow automation is not already part of your institution’s IT strategy, it should be. With this tool, you can all but eliminate slowdowns and manual processes around paper forms, spreadsheets, and emails, while automating and digitizing activities like class scheduling, registration deadlines, student enrollment, payment verification, and more. Automated workflows can even be used in on-campus scenarios such as COVID-19 vaccine registration and contact tracing.  

This technology essentially allows paperwork to be filed electronically (where it can also be accessed anytime from anywhere), and documents can automatically move between relevant parties to simplify the review and approval process on the administration side while simultaneously notifying students of their document’s status.  

There are a number of ways workflow automation can streamline operational processes and create exceptional student experiences. With BTConnect Digital, your team will have the technical know-how and expertise to successfully implement and support workflow automation across your entire campus. 

BTConnect Digital empowers an institution’s students and faculty to solve IT issues on their own, which in turn will improve resolution rates and reduce help desk costs. 

As common technology issues are resolved, our team will document them in a shared knowledgebase, providing yet another support mechanism for students, faculty, and staff. Our team will also work to maintain the knowledgebase and ensure the accuracy of its contents. 

Whether it’s a how-to on installing an application or software on a personal device, digital classroom guides, troubleshooting connectivity issues, or resetting a password, there is no limit to the breadth of scenarios our self-help resources can cover.

There are a variety of use cases for artificial intelligence and machine learning in higher education, and it is becoming an increasingly important piece of a college or university’s IT strategy. 

Higher education institutions can utilize BTConnect Digital to adopt specific algorithms that can aid in institutional functions, student support, instructional processes, and more. 

Examples of AI in higher education could include the following scenarios:

• Supplementing human teaching assistants with virtual assistants
• Sending personalized and meaningful messages to the student population
• Providing responses to university FAQs.