On-Demand Dispatch SolutionsModern technology can revolutionize any business, but it can be expensive and time consuming to maintain. It also presents a number of daily maintenance challenges, like constant updates, servers crashing, limited bandwidth, and more. If your central servers crash, it can shut down your entire business. Software updates and poor data management can quickly eat into business productivity, and without proper IT support, the problem only grows. Is the solution to maintaining your system a full-time, on-site IT manager? Not necessarily. Buchanan’s on-demand field services division specializes in addressing customer IT needs on your terms. No matter how big or small the problem, we have a technician trained to handle it. Whenever a problem arises, we dispatch a technician near your location to address the issue and get your business back up and running. Instead of worrying about infrastructure and software problems, focus on what you do best: running your business. Sound too good to be true? Don’t worry, it gets better.
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The Basics: What are On-Demand Field Services?
Our field services division was created to provide clients with case-by-case support from highly-skilled technicians. Instead of investing in a full-time employee, customers can utilize a large footprint of technicians that cover the United States and Canada. Our field services, like on-demand dispatch solutions, provide clients with peace of mind and access to skilled professionals at any time. Our technicians are trained to handle any problem, even something as simplistic as a break/fix scenario or troubleshooting. In order to maximize your benefit from using our service, we’ve implemented competitive, all-inclusive rates based on your specific scenario. That’s not all. There are a number of key benefits to utilizing Buchanan’s field services:
- No contract commitments
- Competitive, all-inclusive rates
- No travel time fees
- Large footprint of technicians
- Long-term client tenure
These are designed for you to get the maximum benefit out of using our services. You don’t need to worry about the location of our technicians or getting locked into a long-term contract. Buchanan’s field services is simple to understand and easy to use, and we value every one of our clients. We want to make sure that any service we provide is for your long-term benefit. Our goal is to take the pressure off of you, not add more.
How Can On-Demand Field Services Benefit You?
As a business, you’re trying to maximize profits and cut down on expenditures. Maintaining a full time on-site IT staff is an expense you don’t need. Our field services division was created to not only manage your IT infrastructure on your terms, but to save you money. Since we have such a large footprint of technicians, we can guarantee there will always be someone nearby that can assist you with your IT needs. When we send someone to your location, your office will not only see improved efficiency, but consistently lower technical downtime.
It doesn’t end there. Since you don’t need to worry about paying for travel costs or the other expenses associated with a full-time employee, you can invest that money back into growing your business. Additionally, after our field services technicians are done, you’ll have increased end-user satisfaction and improved workflow!
Now you’ve heard the perks, but what exactly can our technicians help you solve today? Find out what to expect below.
What to Expect with On-Demand Field Services
While it’s impossible to capture the scope of IT management in a simple list, we’re going to outline a few of the most common services our technicians provide:
- Remote network support
- New technology rollouts
- Openings, closings, relocations
- Vacation coverage
These are a few of the more common issues we tackle for clients. We often find customers need help with data or structured cabling installs, or just need on-site technical support at remote locations. Alternatively, if you need help with an infrastructure service provider, we’ve got you covered. If you have questions about our service or have a specific need, feel free to contact our team.
What if I Need an IT Technician Regularly?
Not to worry, we’ve got you covered. For clients who need regular on-site talent but don’t need a full-time hire, we offer recurring on-site services (ROSS). Like our regular services, you don’t have to worry about contracts or travel fees, even for regular troubleshooting. Our ROSS technicians have a set schedule, dictated by you, for anywhere between 1-3 days a week, providing you with peace of mind that the work is getting done and your end users are supported.
This is great for clients with growing businesses and a tight budget. We’ve found that most midsize offices need an IT presence without investing in a full-time employee. Even if it’s just a few times a week, we can send a technician to your location to service your systems and can even make it, so you get the same technician every time, so they’ll become familiar with your infrastructure and be able to assist you more efficiently as time goes on. We care about long-term client tenure, so we want to ensure you get the best experience possible.
Why Should You Use Our On-Demand Field Services?
We’ve gone over our service, what we offer, and why it matters, but why should you use it? Simply put, to save money. Our competitive pricing, no travel costs, and no contract commitments mean that you can have a consistent IT support staff without investing in a full- time employee. This means more cost savings for your business and an improved end-user experience. Whether you want the same technician on a regular basis to help run your IT infrastructure or need a one-time break/fix, we have a field service technician to handle any and all of your IT needs. You shouldn’t have to settle for subpar IT support. Invest in your business for the future without breaking the bank.
If you’d like to learn more, feel free to visit our field services page and explore all your options. Our staff is available 24/7 to answer any questions you may have.