Education Technology Services

Seamlessly create, view, and manage tickets to
provide an unmatched support experience.

Education Technology Services

Knowing the status of your students, faculty, and staff’s IT issues is key in ensuring you provide a positive support experience and improve user satisfaction in today’s digital world. Buchanan’s educational technology services can help.  

Ensure you are providing an education IT solution your users prefer and investing in the proper technology through data and feedback from students and teachers.   

To better measure support performance, our ticket management system logs and stores a ticket’s entire history which can be accessed via a reporting dashboard. 

Continuously improve the delivery of your support services, as well as teaching and learning methods, by leveraging metrics and school data around your student and faculty population, including insights around preferred support channels and methods. 

If you are a higher education institution with multiple campuses, our ticket management tool can easily scale to accommodate all locations to provide a consistent user experience for all school districts. 

See What’s Included with BTConnect Insights

With BTConnect Insights, you can use your preferred ITSM tool or leverage Buchanan’s to capture tickets created from all of your support channels, including chat, email, voice, and more.  

From there, you can quickly and easily view the status of each ticket in real-time, escalating issues when necessary to ensure SLAs are met.  

Within your dashboard, you can also create customized triggers to automate workflows and communications to students, faculty, and staff regarding the status of their ticket.  

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included. 

  • We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue 
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada


3 Locations


3 Locations


1 Location


1 Location

Buchanan Technologies by the Numbers

0 +

Buchanan has over 750+ IT experts on staff, who are ready to assist

0 +

Buchanan has over 7 delivery centers across North America.

0 %

Satisfaction guaranteed with our stringent SLAs for every project.

0 +

Buchanan has been operating for over 30+ years.

Don't Waste Resources on Temporary Fixes to Your Business's IT Problems

Request a free consultation today