Managed IT Services for Healthcare Institutions & Facilities
Local Businesses Trust our Healthcare Managed IT Services
Unlock Superior Patient Experiences with our Healthcare IT Solutions
Our custom solutions are designed to enhance patient experiences, simplify healthcare, and improve your ROI.
Why choose Buchanan for Healthcare managed IT services?
- Transformative Healthcare Call Centers: Unlock a new era of patient engagement with our specialized call centers
- Effortless Cloud-Based Solutions: Seamlessly integrate into your existing systems, reducing operational costs and increasing efficiency
- Full Omnichannel Support: Tailored solutions integrate into your website while preserving your brand identity
- Compliance Expertise: Ensure you meet the most stringent industry regulations, including HIPAA, PCI, and GDPR
- Advanced-Data Insights: Get detailed reporting on each call, monitor agent performance and fine-tune your strategies
Request a Quote for our Healthcare Managed IT Services
Why Clients Depend On our Healthcare Managed IT Services
Why Buchanan is a Trusted Source for Healthcare Managed IT Services
IT experts on-staff
Years providing healthcare managed IT services
Service delivery centers globally
A Closer Look at Our Healthcare IT Solutions
Healthcare Call Center Solution
Specialized call center services manage both your inbound and outbound call volumes. They transform the patient experience and streamline care delivery.
Revenue and Patient Loyalty Optimization
We focus on increasing your ROI by driving both revenue and patient loyalty. Ensure your organization’s needs are met to achieve your financial and satisfaction goals.
Cloud-based Systems
Eliminate the need for complicated hardware installations and minimize operational costs. Ensure a more efficient and streamlined IT infrastructure.
Omnichannel Support
Get comprehensive support solutions via email, text, live chat, and phone. All can be white-labelled and seamlessly integrated into your existing systems.
Industry-specific Compliance
Ensure compliance with all relevant industry standards, including HIPAA, PCI, and GDPR, to safeguard sensitive patient data and avoid expensive fines.
Advanced Analytics
Receive in-depth reporting on each call, alongside quality assurance measures for agents, enabling you to improve patient experiences continuously.
Flexible Pricing and Delivery Models
Leverage solutions that are priced per agent, per hour, and offer scalable delivery models that can be adjusted as needed without requiring long-term commitments.
Agent Training
Take advantage of our expert agents, who are trained in technology, customer service, and cybersecurity best practices to ensure a secure and efficient operation.
Database Management
Get 24/7 monitoring of your critical systems and ensure your patient and medical databases are finely tuned and optimized to an impeccable degree..
What Makes Our Managed IT Services for Healthcare Different
Expertly-Trained Agents to Safeguard Patient Information
In healthcare, maintaining the confidentiality and security of patient information is not just a best practice—it’s a regulatory requirement.
Buchanan Technologies offers a team of highly trained agents skilled in technology, customer service, and cybersecurity best practices.
These agents are adept at handling sensitive healthcare data and are trained to prevent phishing attacks and other security threats.
Reduced IT Overhead and Complexity
Managing in-house IT support while dealing with healthcare-specific challenges can stretch your resources thin.
Buchanan’s cloud-based IT services significantly reduce the need for your internal IT staff to manage and maintain hardware and software, allowing them (and you) to focus on critical projects.
Get back to doing what you do best, providing an exceptional level of care to all your patients.
Overcome Productivity Obstacles with Healthcare Managed IT Services
Compliance Made Easy
Navigating the maze of healthcare compliance requirements such as HIPAA, PCI, and GDPR can be overwhelming and time-consuming for any healthcare organization.
Failure to comply can lead to severe penalties.
Buchanan offers industry-specific compliance services that actively manage, monitor, and report on all activities, ensuring you meet or exceed industry standards.
Optimized Patient Support
Navigating patient care and operational efficiency is a complex task for healthcare providers.
Buchanan Technologies simplifies this by offering specialized Managed IT Services across North America. We tackle challenges like timely patient support that affect both satisfaction and efficiency. Our healthcare call center manages inbound and outbound calls, streamlining patient communication.
Trained in customer service and healthcare protocols, our agents ensure prompt appointments, medical follow-ups, and prescription renewals.
Frequently Asked Questions About our Healthcare Managed IT Services
What makes Buchanan Technologies' Healthcare Call Center Solution unique?
Our Healthcare Contact Center Solution is specifically tailored for healthcare providers, offering a range of specialized services for both inbound and outbound call management.
The core mission of our center is to enhance the patient experience significantly. We achieve this by simplifying the complexities of healthcare delivery and simultaneously increasing the return on investment for healthcare organizations, making it a win-win situation for all involved parties.
How does Buchanan Technologies ensure compliance with healthcare industry standards?
Compliance with essential industry standards is a top priority for us.
We rigorously adhere to HIPAA, PCI, and GDPR guidelines to ensure the utmost security. Our stringent security measures are designed to protect all sensitive patient data rigorously.
This focus on compliance and security allows healthcare providers to concentrate solely on delivering exceptional patient care without worrying about data breaches.
What training do Buchanan Technologies' contact center agents receive?
Our agents are not just well-versed in technology and customer service; they are also rigorously trained in cybersecurity best practices.
This comprehensive, multi-disciplinary training equips them to handle a wide range of patient inquiries, from appointment scheduling to complex medical questions.
Moreover, their training in cybersecurity enables them to identify and prevent phishing attacks, thereby securing sensitive patient data effectively.
How flexible are Buchanan's managed services' pricing and delivery models?
We understand that the needs of healthcare organizations can be diverse and subject to change.
That’s why our pricing model is both flexible and adaptable, based on a per-agent, per-hour rate.
We offer scalable delivery models that can be adjusted either upward or downward to meet your organization’s evolving needs, all without locking you into a long-term commitment.
Can Buchanan Technologies' services integrate with my existing systems?
Absolutely, Buchanan Technologies offers solutions that are meticulously designed to integrate seamlessly with your existing healthcare management systems.
This ensures not just a smooth transition but also immediate operational improvements.
Your health care organization can start benefiting right away from enhanced efficiencies, advanced features, and a more streamlined patient care process.
Technology Partners
