Buchanan Technologies provides complete managed services to support clients’ Servers, Applications, Databases, Network Devices, Storage and Middleware. Our managed services include the benefit of the latest technology from the BMC Suite, a Gartner Magic Quadrant Rated ITSSM, including Remedy, Truesight and Entuity. Buchanan’s services includes the installation of the BMC toolset based on our investment and no capital costs for you. We monitor, manage and handle issue resolution and patching. Service Levels are published to ensure your systems are reliable and predictable.
With a dedicated Buchanan Service Delivery Manager, we are an extension of you and handle your IT management as if it is our own. As an added benefit, our 24/7 x 365 Service Delivery Centers proactively monitor your technology to prevent service outages. Resources are assigned to support and manage your technology at a price point that is incredibly competitive with a high quality of service.
MANAGED SERVICES INCLUDED
- Issue Resolution
- Cost Effective: Saves costs compared to full time employee model
- Minimal up front cost: Our processes and management ensure a minimal set up cost
- 24/7 x 365 Coverage: Global team support model provides 24x7x365 coverage that includes additional support required for increases reliance on IT Systems
- No Tools Needed: Service includes all enterprise monitoring and management tools
- Focused Resources: Reduces the burden on internal staff to manage and monitor all systems, freeing them to work on daily responsibilities
- Customized Reporting: Dashboard and incident access is provided to all key stakeholders, assisting with ongoing business decisions, expected system upgrade cost visibility and complete coverage to all incidents.
- Quarterly Security Patching with patch score validation
- System Installation configuration and management
- Monthly reporting transparency and metrics
- Tuned monitoring tool to support workload
- Timely commitment for response and resolution
- Buchanan Dedicated Service Delivery Manager