With a dedicated Buchanan Service Delivery Manager, we are an extension of you and handle your IT management as if it is our own. As an added benefit, our 24/7 x 365 Service Delivery Centers proactively monitor your technology to prevent service outages. Resources are assigned to support and manage your technology at a price point that is incredibly competitive with a high quality of service.
MANAGED SERVICES INCLUDED
- Issue Resolution
- Cost Effective: Saves costs compared to full time employee model
- Minimal up front cost: Our processes and management ensure a minimal set up cost
- 24/7 x 365 Coverage: Global team support model provides 24x7x365 coverage that includes additional support required for increases reliance on IT Systems
- No Tools Needed: Service includes all enterprise monitoring and management tools
- Focused Resources: Reduces the burden on internal staff to manage and monitor all systems, freeing them to work on daily responsibilities
- Customized Reporting: Dashboard and incident access is provided to all key stakeholders, assisting with ongoing business decisions, expected system upgrade cost visibility and complete coverage to all incidents.
- Quarterly Security Patching with patch score validation
- System Installation configuration and management
- Monthly reporting transparency and metrics
- Tuned monitoring tool to support workload
- Timely commitment for response and resolution
- Buchanan Dedicated Service Delivery Manager