Healthcare Call Center Services

Provide an exceptional patient experience with every interaction

Elevate Your Provider + Patient Experience

Working with a reliable healthcare call center partner is becoming a popular option for healthcare organizations across the nation. Health care call centers can eliminate many critical patient care issues and improve patient satisfaction scores while helping facilities remain HIPAA compliant.

Why partner with Buchanan for your health care call center solution?

Provide 24/7 support to your patients and staff
Improve patient engagement and satisfaction
Reduce overhead costs
Easily scale support to meet patient demand
Optimize scheduling and follow-up processes
Use BI and analytics to improve overall operations

Deliver Higher Quality Patient Care While Lowering Your Total Cost of Support

Patients today expect the ability to fulfill their healthcare needs through a variety of channels, including chat, SMS, email, or via a phone call. Simply put – omnichannel is the new normal. Our team helps you proactively respond to your patients while tailoring every interaction to satisfy user preferences.

Patient access is also tremendously improved with a medical call center solution, as disruptions throughout the patient journey – such as long wait times or difficulty connecting with the right resource – are drastically reduced.

With a healthcare call center support solution from Buchanan, you’ll benefit from flexibility, cost and time savings, access to expert resources, and more. Depending on your facility’s needs and budget, we offer procedure booking and per-contact call center solutions.

Unburden Your Team & Improve Customer Service

Is the staff at your health care facility overworked tending to your waiting room and unable to answer patient calls in a timely manner, causing existing patients to get frustrated and giving potential new patients the wrong impression because they can’t get anyone on the phone?

If so, a patient call center might be the perfect solution.

Buchanan goes beyond the traditional medical answering service, acting as an extension of your team to deliver healthcare customer engagement services across a variety of touchpoints.

Our non-clinical medical call center service includes:

Answering inbound calls
Making outbound calls
Scheduling appointments
Appointment reminders and re-scheduling
Patient care surveys
And more

See What’s Included In Our Healthcare Call Centers Service

Provide Patients with Self-Service Options

In today’s digital-centric world, many patients prefer leveraging self-service options to fulfill their requests. Buchanan’s AI-based interactive voice response (IVR) and chatbot services allow them to do just that. In addition to providing services and information, you can use our analytical tools to understand customer patterns and their varied expectations to continuously improve the user experience and prioritize new services.

There are multiple IVRs available for different user bases including employees, consultants, partners, and vendors.

Automate and Improve Routine Patient Interactions

Leverage our RPA services to automate routine tasks, such as a user needing to reset their password on their patient portal. This massively reduces the amount of manpower and associated expenses necessary to maintain the IT infrastructure of your healthcare organization. And, when patients need a more personalized level of support, simply escalate the conversation to our live agents for a quicker resolution.

Drive Better Member & Patient Engagement

With Buchanan’s health care call centers, our live agents become experts in your processes and protocols to provide your patients with prompt and accurate information for a superior customer experience. We’ll handle anything from inbound patient calls to appointment booking and rescheduling to patient follow-up. This can help your organization reconnect with patients post-discharge to ensure satisfaction, improve patient no-show rates, and drive revenue by keeping patients on track with their procedures.

Considering a Healthcare Call Center Solution for Your Facility?

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Buchanan has over 750+ IT experts on staff, who are ready to assist

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Buchanan has over 7 delivery centers across North America.

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Satisfaction guaranteed with our stringent SLAs for every project.

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Buchanan has been operating for over 30+ years.

Build a Contact Center Solution for Your Healthcare Facility

We operate 7+ North AmericanIT help desk support centers, so your patients and staff can receive assistance 24/7/365, with weekends and after hours IT support included.

Start better managing your inbound and outbound patient communications to improve processes and maintain smooth operations.

USA

3 Locations

Canada

3 Locations

Europe

1 Location

India