IT Support for Education: Schools, Colleges and Universities
Don’t Let IT Troubles Hinder Education
Schools rely on technology to educate students and support staff. Resolve any and all issues with Buchanan’s education IT services.
Why work with Buchanan for your School’s IT Support?
Bilingual service desk with locations in the U.S., Canada, and Europe.
24/7×365 support so issues can be resolved instantly whenever they happen.
Level 1 support from an experienced team takes the workload off your internal team and keeps your staff and students connected
Better manage workflow, peak times and critical outages by scaling the desk as needed, without affecting your overhead costs.
HDI certified, NIST compliant, and follows ITIL best practices so you can be confident your data is safe.
Leading IT tools for efficient resolution of any IT issue.
Eliminate capital expense, control overhead and increase customer satisfaction with IT solutions that understand the education environment.
Learn how we saved one school $500,000 per year with our IT support education services.
Request a quote for IT Support Services for Schools
Success Stories from Our IT Support in Schools and Universities
“We were looking for a partner who would work with us to develop a help-desk solution that offered our faculty and staff the type of support they were demanding. With Buchanan, we have a partner who offers us a Canadian-based solution and provides a very high level of support. Our faculty and staff have given us very positive feedback on our help-desk service”
“Buchanan’s flexibility to use their existing ticketing tool without any capital outlay, their proven processes and certifications, and their reporting functionality has made a huge impact both financially and on our ability to deliver excellent service to leadership and end users.”
Our Partners Help Us Be the #1 IT Support in Schools and Universities
IT Support Services for Schools and Universities
Staff, Student, and Faculty Support
Our dedicated IT support for universities cover’s anyone who is in need or facing IT challenges .
- We can support staff and students remotely, even when they’re not on campus.
- Managed IT services for school reduce downtime and headaches.
- Comprehensive IT services can support the entire campus infrastructure.
- Keep your team and information safe with our secure IT support for local schools.
Hardware and Software Support
Whatever you’re having trouble with, call one number to resolve any issue and get back to work quickly.
We offer school IT support services that covers your software needs such as :
- Microsoft Office 365
- Cloud solutions
- Education Application support
Our hardware support covers some of the more pesky pieces of tech equipment:
- Mobile devices
Connectivity issues? School and University IT services can eliminate downtime and interruptions.
Stay connected with managed IT services for school that include:
- Network maintenance
- Server support
- Segment networks
- Disaster recovery and backup
- Connectivity and wireless
We’ll even help you set up and monitor network devices such as routers, switches, and firewalls.
Service and Helpdesk
During the week, in the middle of the night, or over summer break, we’re here to help 24/7/365.
Our helpdesk is always available to help with all your IT support and business needs:
- Technical and / or Business Process Support .
- Coverage options include Business Day, After hours, Weekends, overflow or a 24/7 x 365 managed desk.
- Issues can be diagnosed 100% remotely.
- If our remote team can’t fix the problem, IT Support can be onsite anywhere in North America within 24-hours.
Our Education IT Services By The Numbers
Tickets are solved each month with a team of IT engineers
Staff and students are supported each month
IT support services available to your entire campus.
Multiple Packages to Fit Any Need or Budget
With several school IT support helpdesk packages available, you can get the support you need while staying within your budget.
- Customized Helpdesk – Receive dedicated support and on-site assistance at your location, which is customized to your specific business needs.
- Full Helpdesk – Get dedicated agents for your business 24/7 x 365, for a seamless IT service experience.
- Leveraged Helpdesk – Utilize a shared, organized resource team to meet your budgetary needs and IT objectives.
- Hybrid Helpdesk – Receive certified IT experts that are dedicated to your organization during standard business hours, and support from a leveraged resource team after hours.
Are You Overpaying for Your Institution’s Service Desk?
Guaranteed IT Services for Education
All Buchanan service contracts come with an ironclad service level agreement (SLA), detailing the expected response and resolution times, as well as important metrics that are important to your business, like speed to answer, resolution rate, and more. Once signed, you have a documented guarantee that our service will meet your expectations.
Because we take our SLA promises seriously, if we don’t meet or exceed your expectations, we’ll make sure that all issues are corrected within 30 days.
Managed Backup, Data Recovery and Cloud Solutions
Keep your information safe with Buchanan’s managed backup and data recovery services. We help identify critical data and will store it in a secure storage facility that can include replication to the cloud, freeing you from risk.
In the event of catastrophe, your information can be quickly restored, getting you back up and running in no time.
All backup solutions are managed and monitored to ensure that each backup is successful. Monthly reporting and statistics will give you peace of mind knowing that your information is safe and that backups have been completed.
Buchanan will work with you to segment mission critical data, timing and cadence of backups and disaster recovery steps, all within your specific needs and budget.
See How Buchanan’s IT Support Helps Schools All Across North America
Service Desk Reduces User Downtime at George Brown College
A help-desk implementation across the entire George Brown campus, that ensured that the George Brown staff could focus their efforts on their students.
Automotive Retailer Cut Costs and Increased Productivity
A Fortune 500 automotive retailer with dealerships in 14 states reduced overhead costs with Buchanan’s technical support.
City of Mississauga Undergoes SharePoint Upgrade
Buchanan provided an entire solution to upgrade and migrate Mississauga's Intranet.