IT Support for Education: Schools,
Colleges and Universities

Your One Stop Shop for Technology Support in Higher Education

Schools rely on technology to educate students and support staff. Resolve any and all issues with Buchanan’s education IT services. 

Why work with Buchanan for your School’s IT Support?

IT Support for Education
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Success Stories from Our IT Support in Schools and Universities

“Buchanan provides 24/7 monitoring and management of our lT infrastructure, maintains our service desk, provides break-fix and technical support, and so much more.”
Vice President
Service Delivery at Real Estate Company
“We use Buchanan as our all-in-one IT partner. They provide our service desk, IT infrastructure monitoring and management, break/fix assistance, and more to keep our organization running smoothly”
Executive Vice President/CFO
at non-profit organization
“They have played an integral role with lT projects including the development of our internal SharePoint site, deployment of our phone system, and providing network infrastructure buildout and implementation for a new office location.”
Vice President
Service Delivery at Real Estate Company
Buchanan was able to implement a backup and disaster recovery solution for our organization which has helped safeguard our data and applications.”
Executive Vice President/CFO
at non-profit organization

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IT Support Services for
Schools and Universities

Staff, Student, and Faculty Support

Our dedicated IT support for universities covers anyone who is in need or facing IT challenges.

  • We can support staff and students remotely, even when they’re not on campus.
  • Managed IT services for schools to reduce downtime and headaches.
  • Comprehensive IT services can support the entire campus infrastructure.
  • Keep your team and information safe with our secure IT support for local schools.

Get Support On-Site in 24 Hours or Less

We operate 6+ North American IT help desk service centers, so you can receive assistance 24/7/365, with weekends and after-hours IT support included. 

  • We offer local IT support in multiple languages so that our local customers are able to receive full support in their native tongue 
  • We offer on-site technical support to ANY Zip code/Postal code in the USA and Canada

USA

3 Locations

Canada

3 Locations

Europe

1 Location

India

1 Location

Our Education IT Services by the Numbers

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Buchanan has over 750+ IT experts on staff, who are ready to assis

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Buchanan has over 8 service delivery centers across the globe.

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Satisfaction guaranteed with our stringent SLAs for every project.

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Buchanan has been operating for over 30+ years.

Multiple Packages to Fit Any Need or Budget

With several school IT support helpdesk packages available, you can get the support you need while staying within your budget.

  • Customized Helpdesk – Receive dedicated support and on-site assistance at your location, which is customized to your specific business needs.
  • Full Helpdesk – Get dedicated agents for your business 24/7 x 365, for a seamless IT service experience.
  • Leveraged Helpdesk – Utilize a shared, organized resource team to meet your budgetary needs and IT objectives.
  • Hybrid Helpdesk – Receive certified IT experts that are dedicated to your organization during standard business hours, and support from a leveraged resource team after hours.
IT Support in Schools and Universities
IT Support for Education: Schools, Colleges and Universities

Guaranteed IT Services for Education

All Buchanan service contracts come with an ironclad service level agreement (SLA), detailing the expected response and resolution times, as well as important metrics that are important to your business, like speed to answer, resolution rate, and more.

Once signed, you have a documented guarantee that our service will meet your expectations. 

Because we take our SLA promises seriously, if we don’t meet or exceed your expectations, we’ll make sure that all issues are corrected within 30 days.

Managed Backup, Data Recovery and Cloud Solutions

Keep your information safe with Buchanan’s managed backup and data recovery services. We help identify critical data and will store it in a secure storage facility that can include replication to the cloud, freeing you from risk. 

In the event of a catastrophe, your information can be quickly restored, getting you back up and running in no time.

All backup solutions are managed and monitored to ensure that each backup is successful. Monthly reporting and statistics will give you peace of mind knowing that your information is safe and that backups have been completed.

Buchanan will work with you to segment mission-critical data, timing and cadence of backups and disaster recovery steps, all within your specific needs and budget.

Education IT Services

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