Tyler Hayes
Director, Digital Services, Modern Workplace and End User SupportTyler Hayes leads Digital Services within Buchanan Technologies’ Modern Workplace and End User Support team, focusing on the operational excellence of digital service delivery and support functions. His work centers on optimizing service performance, workforce management, and customer experience across large-scale support environments.
As the director of Digital Services, Hayes supervises digital service operations, applying data-driven insights to improve efficiency, responsiveness, and service quality. He brings profound experience in contact center operations, performance management, and process improvement, enabling teams to adapt to changing service demands while maintaining consistent outcomes.
Highlights of Expertise:
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10+ years of experience in digital services, service desk operations, and workforce management
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Leads enterprise digital service teams focused on operational excellence and customer experience.
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Expertise in service optimization, workforce planning, and performance management.
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Passionate about modern IT Service Management, AI-enabled service delivery, and continuous improvement.
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Helps organizations build scalable, high-performing digital support operations.
Tyler’s tenure reflects progressive leadership across operations, workforce planning, and program management roles, supporting complex service organizations over time. His approach emphasizes structure, accountability, and continuous improvement, ensuring that digital services evolve alongside organizational needs.
At Buchanan, Tyler plays a key role in shaping scalable, high-performing digital service models that support both today’s operational requirements and future growth.