Field Services Support

/Field Services Support
Field Services Support 2018-07-17T16:58:10+00:00

Field Services

Whatever The Problem, We Can Help

Buchanan provides onsite computer service to your business. We give you the ability to keep your offices and employees online and productive. By leveraging our network of thousands of technicians with complete coverage in North America, we can be onsite to service any location you need in the United States, Canada and Mexico. Our Field Services are fast and affordable, and offer friendly and knowledgeable technicians committed to quickly resolving IT issues and problems, keeping you from spending valuable time, resources and travel expenses to dispatch your internal staff.

How Our Field Services Can Benefit Your Business:

  • Affordable on-site IT support for small offices
  • Weekly (recurring) scheduled support saves money
  • Saves costs by decreasing the need for internal corporate IT travel
  • Technician becomes familiar with your personnel and IT environment
  • Ability to cover several locations in a single metro area
  • Ability to budget on-site IT support costs

REQUEST A FREE CONSULT

On-Demand Dispatch

Buchanan provides onsite computer service to your business. We give you the ability to keep your offices and employees online and productive. Our customers have told us that it is challenging and expensive to provide IT solutions to their branch offices and remote locations.

Buchanan’s On-Demand Dispatch Services are fast and affordable, and offer friendly and knowledgeable technicians committed to quickly resolving IT issues and problems. This keeps your business from spending valuable time, resources and travel expenses to dispatch your internal staff.

Recurring On-site Support

The Recurring On-site Support Services (ROSS) model was developed for clients that need consistent talent on site every week, but do not need a full time hire. Our recurring on-site service is exactly what its name suggest.

Our ROSS solution provides an on-site, part time, consistent technician anywhere in North America that is familiar with your environment and needs, so there is no need to train or educate a new technician every time you have a problem or a service need. These technicians come highly qualified, with little to no ramp up time for handling the weekly projects you need.

WE STAND BEHIND A
CUSTOMERS FIRST APPROACH

“The team at Buchanan has reduced the technical downtime that our branch locations were experiencing and reduced the expenses of sending a technician from our corporate offices.”

Lisa Lorento
Vice President – Primelending