Digital Experience Management
And Modern Workplace Solutions
Orchestrate More Intuitive, Highly-Personalized Experiences
Meet OLIVR: Personalization at Scale
For customer-obsessed organizations, personalization means delivering experiences that feel human—not transactional. It’s about creating efficient, intuitive two-way interactions tailored to each customer or employee’s needs, behaviors, and preferences.
Our digital engagement platform captures and analyzes every service request to uncover opportunities for automation, integration, and optimization. This enables you to streamline operations, improve employee engagement, reduce service costs, and support revenue growth.
OLIVR is our IVR and chatbot solutions, we help you:
- Optimize high-volume requests to improve the customer experience
- Reduce investment in low-value or unused services
- Identify unmet needs through data-driven analytics
- Prioritize new services based on real user demand
We support multiple IVR and chatbot experiences, including multilingual and natural speech capabilities.
Gain A Competitive Advantage by Customizing Your Digital Experience Strategy
Delight your customers and differentiate your business with our unified, omnichannel approach that provides the freedom, flexibility, and functionality to create a truly customized digital experience strategy that caters to the personalized needs of every user – and helps your business rise above the rest.
Our team works hand-in-hand with you to identify, adopt and integrate all the technologies and support mechanisms needed to optimize your investment while providing seamless, self-service, and agent-assisted customer experiences.
Improve Customer Experience And Lower
Your Total Cost of Support With Buchanan XM
An educational institution saved 25% in the first month and reduced per ticket cost by 67% by utlizing Buchanan XM.Seamless, Automated Workflows: Learn. Adapt. Optimize.
Buchanan XM is pre-engineered to be future proof.
By capturing and analyzing customer request data, it identifies opportunities for future automation and integration to help:
- Simplify Operations
- Prioritize New Services Based Upon Customer-Driven Analytics
- De-Emphasize Unused Service Requests
- Support Key Revenue Objectives
- Lower Overall Service Costs to Maximize Return On Investment
Create Seamless, Multi-Channel Digital Experiences Tailored to Your Business Needs
With today’s workforce being more broad and diverse than ever, building a modern digital architecture is well beyond the capabilities of most businesses. So why spend the time, energy, and resources necessary trying to orchestrate it all yourself?