Buchanan and BMC
Delivering Enterprise ITSM Through Partnership
BMC Helix + Buchanan Brings Technology and Expertise
With over 35 years of IT experience, Buchanan’s partnership with BMC has proven to be one of the strongest.
BMC Software and Buchanan Technologies work together to help organizations modernize how IT services are delivered, managed, and optimized.
Through this partnership, Buchanan combines the power of the BMC Helix platform with deep operational expertise to deliver enterprise-grade IT Service Management as a fully managed service.
Increase customer support experience with change and release management and asset management processes and activities.
Deliver exceptional service while minimizing cost, maintaining compliance, and reducing security risk.
Provides complete visibility to hardware, software, and service dependencies across on-premise and cloud environments, including hybrid and multi-cloud.
Store, monitor, and manage data related to configuration items (CIs) with BMC CMDB that combines data from multiple sources to help you understand your environment.
Bring your ticketing into the digital environment and lower overall costs with the use of bmc's chatbot.
BMC Continuous Optimization helps organizations monitor, analyze, and optimize IT performance in real time, improving efficiency while reducing operational costs.
Built specifically for enterprise environments, the Control-M can automate and improve business workflows across multiple platforms and applications, while reducing operation costs.
Expand Your ITSM Capabilities
Through our partnership with BMC Software, Buchanan Technologies helps organizations extend the value of the BMC Helix ITSM platform with implementation expertise, integrations, and ongoing optimization.
Our capabilities include:
- Digital Workplace Design and Development
- Integrations and Application Development
- ITSM Consulting and Implementation
- Subscription Licensing and Platform Support
- Custom Reporting and Insights
Your Own BMC Environment — Delivered as a Managed Service
Buchanan Technologies and BMC Software work together to deliver modern IT service management in a flexible service-based model.
Through our unique partnership with BMC, organizations can operate within a dedicated BMC Helix tenant managed by Buchanan. This approach provides the capabilities of a leading enterprise ITSM platform while eliminating the operational burden of platform ownership.
With Buchanan managing the environment, customers benefit from continuous optimization, expert administration, and a scalable foundation for IT service delivery.
