Oracle Managed
‌Services & Support

Oracle managed services provide measurable business value by shifting day-to-day operations off your team and onto experienced Oracle specialists. Here’s how your organization benefits: 

• Free up internal teams to focus on strategic initiatives instead of routine maintenance 

• Reduce downtime with proactive monitoring and rapid incident resolution 

• Gain predictable costs through flexible managed-service pricing 

• Scale capacity up or down without adding permanent staff 

• Improve long-term performance and stability through expert tuning and optimization 

Buchanan’s Oracle managed services cover everything from databases to applications and cloud environments, giving you complete support with one trusted partner. These services include: 

• Around-the-clock monitoring, patching, and disaster recovery for Oracle databases 

• Oracle Cloud (OCI) management including migrations, cost optimization, and architecture reviews 

• End-to-end support for Oracle E-Business Suite and Fusion Cloud Applications, including upgrades and customizations 

•  Built-in security with access controls, encryption, vulnerability scans, and compliance assistance 

• Ongoing service reviews, reporting, and optimization to keep systems reliable and aligned with business goals

We treat database health as an engineering KPI — continuous measurement, targeted tuning, and tested recovery processes improve resilience and user experience. To ensure optimal performance, we: 

• Provide 24/7 database monitoring with automated alerts for slowness or anomalous activity 

• Perform proactive performance tuning including SQL optimization, indexing, and memory/I/O adjustments 

• Schedule maintenance for patching, upgrades, and capacity planning 

• Orchestrate backup, restore, and disaster recovery with periodic failover testing 

• Conduct root-cause analysis and develop quarterly optimization roadmaps to prevent repeat incidents 

Yes. We take a risk-aware, test-driven approach that preserves business functionality while modernizing the platform. Our migration approach involves: 

• Complete discovery and customization inventory of forms, reports, extensions, and interfaces 

• Classifying customizations by risk and refactorability to decide lift-and-shift vs refactor 

• Sandbox and pilot migrations to validate custom code, interfaces, and data flows before production 

• Automated regression and integration testing to catch functional gaps early 

• Phased cutover with rollback plans and parallel run where required 

• Post-migration stabilization, tuning, and knowledge transfer 

Absolutely. We balance cost reduction with performance and reliability using governance and visibility to drive sustainable savings. Our optimization services include: 

• OCI architecture and cost review to identify rightsizing opportunities 

• Implement autoscaling, workload placement, and instance adjustments to match demand 

• Recommend reservation/commitment strategies to reduce unit costs 

• Apply storage tiering and lifecycle policies to optimize long-term spend 

• Implement tagging, chargeback, and governance for visibility and accountability 

• Deliver cost dashboards and ongoing optimization reviews that turn insights into actionable savings 

We support the full Oracle application stack and manage upgrades as a controlled program so you get new capabilities with minimal disruption. 

• Application coverage includes Oracle E-Business Suite, Oracle Fusion Cloud Applications, and Oracle middleware 

• Upgrades follow dev, test, stage, and production lanes with automated regression suites and phased rollouts 

• Compatibility testing for customizations and integrations 

• Release planning, change control, and communication aligned with business calendars 

• Go-live support, hypercare, and knowledge transfer 

• Ongoing release management to keep applications secure, performant, and aligned with business needs 

Buchanan combines deep Oracle expertise, proactive monitoring, and a security-first approach to deliver measurable business outcomes. Here’s why Buchanan stands out: 

• Single accountable partner for databases, applications, and cloud 

• 24/7 support with clear SLA commitments and rapid remediation 

• Proven methodology for migrations, upgrades, and ongoing optimization 

• Focused on cost control, performance, and operational efficiency 

• Tailored engagement models to fit your business needs and growth plans

Security is non-negotiable. Buchanan embeds enterprise-grade controls into every engagement to keep your Oracle estate protected and compliant. Our security measures include: 

• Implement strong identity and access controls with role-based privileges and least privilege enforcement 

• Encryption for data in transit and at rest, plus secure key management practices 

• Continuous vulnerability scanning, timely security patching, and automated configuration checks 

• Network segmentation, hardened host baselines, and secure connectivity for cloud or hybrid deployments 

• Integration with security monitoring and incident response processes, plus regular disaster recovery testing